- ENGLISH
- SWAHILI
WYCLEF ALBAN ALI
ZANZIBAR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Barefoot Easy Holidays & Safaris
03.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cargo Officer
Transworld Aviation Limited
01.2022 - 06.2024
- Sales in Importing and exporting Cargos
- Ensuring that Cargo office is well-managed and kept clean
- Assisting with Auditing
- Customer services in welcoming and assisting with cargos
Representative & Trainee Tour Guide
Tropical Tours & Safaris
01.2020 - 12.2021
- Meeting the guests at the airport and give them briefing before going to their hotels
- Meeting the guests at their hotels and briefing them about the tours & excursions that we offer
- Meeting the guests at their hotels and solving their problems either with the hotels, flights or worry that regarding to tourism
Representative
Awamu Tours & Safaris
01.2018 - 12.2019
- Meeting the guests at the airport and give them briefing before going to their hotels
- Meeting the guests at their hotels and briefing them about the tours & excursions that we offer
Education
Certificate - Cargo Operation & Dangerous Goods
Zenith Learning Center
12.2021
Certificate - Tour Guide & Customer service
Maruhubi State of University
06.2021
Secondary Education -
Hamamni Secondary School
01.2020
Primary Education -
Laurent International School
01.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Customer relations
- Problem resolution
- Call center experience
Middle Name
ALBAN
Languages
Last Name
ALI
Phone Numbers
- +255 777 104 434
- +255 615 776 596
Personal Information
- Place of Birth: ZANZIBAR
- Date of Birth: 11/06/01
- Gender: MALE
- Nationality: TANZANIAN
- Marital Status: MARRIED
Timeline
Customer Service Representative
Barefoot Easy Holidays & Safaris
03.2024 - 10.2024
Cargo Officer
Transworld Aviation Limited
01.2022 - 06.2024
Representative & Trainee Tour Guide
Tropical Tours & Safaris
01.2020 - 12.2021
Representative
Awamu Tours & Safaris
01.2018 - 12.2019
Certificate - Tour Guide & Customer service
Maruhubi State of University
Secondary Education -
Hamamni Secondary School
Primary Education -
Laurent International School
Certificate - Cargo Operation & Dangerous Goods
Zenith Learning Center
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