Witness Clemence Sawe

• Boosted customer satisfaction with attentive service and prompt resolution of issues.
• Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
• Assigned job roles and oversaw performance.
• Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
• Managed daily operations for smooth functioning, ensuring a high level of productivity.
• Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
• Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
• Led team meetings to share updates, discuss performance metrics, and set goals for improvement.
• Set schedule for tellers and customer service representatives.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Executed extensive variety of customer transactions according to institutional policy and procedures.

Duties:

Customer services

• Attend to client complains and provide appropriate guidance and advice on issues relating to the securities business
• Design and propose various and specific product branding methodology which would be far reaching to the customers
• To keep track and maintain client records
• Drive customer service and customer care and monitor client’s trends, client needs and opportunities for growth and enhancement of service to clients
• Writing customers cheques Attending customers, assisting them and explain how to buy and sell shares on the Dar es salaam stock exchange Processes forms or applications to ensure accuracy and completeness, verifies data, fees or payment, enters data and file paperwork
• The use of Stock Brokers Management Information system (SBIS) to register clients, to know transaction conducted and keep track on both sale and purchase and pull out the record and to provide customer’s receipt and orders
• Providing support to admin concerning the accounts team which will include scanning and filling of clients documents
• Prepare and provide Daily and Weekly Market report to clients and TIB Staff.

IT Department

• Participate in Website development project by collecting and compile business requirement.
• Prepare and Update website contents using Content Management Software (CMS)Application
• Provide recommendation for new features to be added in the website.
• Daily update of website content.