Witness Peter Philipo
Mbeya
Summary
Experienced professional at Tanzania Electric Supply Company Limited (TANESCO) specializing in customer support and documentation. Proven track record in data entry and effective communication, resulting in increased customer satisfaction and optimized workflows. Proficient in handling emergency calls and nurturing relationships, contributing to timely resolutions and operational success.
Overview
4
4
years of professional experience
Work History
Training
Tanzania Electric Supply Company Limited (TANESCO)
Dar-Es-Salaam
11.2025 - 02.2025
- Answered phone calls and issued ticket numbers, reducing customer wait times in service process.
- Received and dispatched application forms, ensuring accurate processing and documentation.
- Printed invoices for customer transactions, improving accuracy in billing and record-keeping.
- Formatted messages for WhatsApp communication, enhancing clarity and engagement.
- Filed documents systematically, enhancing organization and retrieval efficiency.
Training
Tanzania Electric Supply Company Limited (TANESCO)
Dar-Es-Salaam
07.2024 - 09.2024
- Handled emergency calls and assigned ticket numbers to streamline customer support response.
- Forwarded application forms to relevant departments to ensure prompt processing.
- Organized and filed documents systematically for easy retrieval.
- Printed invoices to support accurate billing and record-keeping.
Field Training
Tanzania Electric Supply Company Limited (TANESCO)
Dar-Es-Salaam
07.2021 - 09.2021
- Resolved electrical issues for indoor and outdoor customers, ensuring timely service and satisfaction.
- Handled phone calls from customers regarding emergency issues.
- Addressed customer inquiries and complaints on WhatsApp to enhance communication and support.
- Built strong customer relationships to improve satisfaction and loyalty.
- Assisted customers and employees with various inquiries in the office. in office tasks, facilitating smooth daily operations.
Education
Bachelor degree - Business Administration in marketing and entrepreneurship
MBEYA UNIVERSITY OF SCIENCE AND TECHNOLOGY
MBEYA, TANZANIA01.2025
Diploma - Business Administration in marketing and entrepreneurship
MBEYA UNIVERSITY OF SCIENCE AND TECHNOLOGY
MBEYA, TANZANIA01.2022
Advance education level (A-LEVEL) -
ASHIRA GIRLS SECONDARY SCHOOL
KILIMANJARO01.2020
Certificate of Secondary Education (CSE) - O- level
ST.GETRUDE MLANDIZI GIRLS SECONDARY SCHOOL
KIBAHA-PWANI01.2017
Primary School Certificate -
DIAMOND PRIMARY SCHOOL
DAR-ES-SALAAM01.2013
Skills
- Computer proficiency
- Microsoft Office Suite
- Email communication
- Internet navigation
- Effective communication
- Driving proficiency
- Data entry
Areas Of Interest And Hobbies
- Participating in various Social and Economic activities
- Reading books
- Cooking
- Event decorations
- Fashion and designing
- Hair dressing
Key Of Success
- Professionalism
- Team work
- Training
- Communication
- Commitment
Current Address
P.O.BOX 131, Mbeya, Mbeya
Mobile Phone
+255686134632
Language
- English
- Swahili
Nida No
19991022-16112-00001-18
References
- Dr. Lazaro Kagata, Head of Department of Business Management, Mbeya University of Science and Technology, P.O. BOX 131, Mbeya, Mbeya, +255764179747, lazakagata@gmail.com
- Eng. Apolinary Theonest Basina, Software Engineer, Imperial Innovations, P.O. BOX, Dar-Es-Salaam, Dar-Es-Salaam, +255692643630, ackcess.io@outlook.com
- Dr. Yohana Sesabo, Research Coordinator, Mbeya University of Science and Technology, P.O. BOX 131, Mbeya, Mbeya, +255673741677, jacomoni2000@gmail.com
Disclaimer
I Witness Peter Philipo, declares that the information provided is complete and correct to the best of my knowledge. I understand that any false information supplied could lead to my application being disqualified or my discharge if I am appointed.
Leadership Experience
- 08/01/18, 05/01/20, Treasurer, ASSA (Adventist Secondary School Association)
- 08/01/23, 05/01/24, Treasurer, TUCASA-MUST (Tanzania Universities and Colleges Students Associations)
Personal Information
- Citizenship: Tanzanian
- Date of Birth: 10/22/99
Timeline
Training
Tanzania Electric Supply Company Limited (TANESCO)
11.2025 - 02.2025
Training
Tanzania Electric Supply Company Limited (TANESCO)
07.2024 - 09.2024
Field Training
Tanzania Electric Supply Company Limited (TANESCO)
07.2021 - 09.2021
Bachelor degree - Business Administration in marketing and entrepreneurship
MBEYA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Diploma - Business Administration in marketing and entrepreneurship
MBEYA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Advance education level (A-LEVEL) -
ASHIRA GIRLS SECONDARY SCHOOL
Certificate of Secondary Education (CSE) - O- level
ST.GETRUDE MLANDIZI GIRLS SECONDARY SCHOOL
Primary School Certificate -
DIAMOND PRIMARY SCHOOL