Edwin George Kafumu
Arusha
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
13
13
years of professional experience
Work History
Manager of Operations
Smart Value
Arusha, Tanzania
01.2020 - Current
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Created and managed budgets for operational departments and monitored progress against goals.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Oversaw inventory management activities including ordering supplies as needed.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Human Resources Manager
Speshoz Tanzania
Dar Es Salaam, Tanzania
01.2019 - 12.2019
- Developed and implemented recruitment strategies to attract qualified candidates.
- Identified, screened and interviewed potential employees.
- Created job postings, tracked applicants and maintained applicant database.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
Head of Monitoring and Evaluation Department
Global Education Link
Dar Es Salaam, Tanzania
01.2018 - 12.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
A Teacher (Educational Officer)
St. Theresa Of The Child Jesus Secondary School
Arusha, Tanzania
08.2011 - 12.2017
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Monitored student behavior.
- Utilized technology-based learning tools to enhance classroom instruction.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Supervised after school activities such as clubs or sports teams.
Education
Master of Arts - Community And Economic Development
The Open University of Tanzania
Dar Es Salaam11-2014
Bachelor of Arts - Education
The University of Dodoma
Dodoma11-2011
High School Diploma -
Edmund Rice Sinon Secondary School
Arusha02-2008
GED -
Edmund Rice Sinon Secondary School
Arusha10-2005
Skills
- Logistics Management
- Contract Management
- Production
- Customer Service
- Workflow Optimization
- Document Control
- Program Administration
- Data Analysis
- Organizational Management
- Business Development
- Performance monitoring and reporting
- Microsoft Office expertise
- Work flow planning
- Team Building/Leadership
- Project Leadership
- Account recordkeeping
- Problem-Solving
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Timeline
Manager of Operations
Smart Value
01.2020 - Current
Human Resources Manager
Speshoz Tanzania
01.2019 - 12.2019
Head of Monitoring and Evaluation Department
Global Education Link
01.2018 - 12.2018
A Teacher (Educational Officer)
St. Theresa Of The Child Jesus Secondary School
08.2011 - 12.2017
Master of Arts - Community And Economic Development
The Open University of Tanzania
Bachelor of Arts - Education
The University of Dodoma
High School Diploma -
Edmund Rice Sinon Secondary School
GED -
Edmund Rice Sinon Secondary School
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