WITNESS JOSEPHAT MAINGU
Dar Es Salaam
Summary
Aspiring Human Resources Manager highly effective in undertaking administrative and programmed management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach, eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
3
3
years of professional experience
Work History
Debt collector
J & T Proactive Consulting Company Limited
03.2024 - 11.2024
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances
- Recommended legal action or discontinuation of service in cases of non-payment
- Stored customers’ information securely to maintain confidentiality
- Addressed and resolved customer disputes to support favourable collection rates
- Offered debtors assistance with payment planning
- Handled financial transactions, creating and filing accurate records
- Performed collection of overdue debts, reconciling high-volume account queries
- Analyzed financial risk and worked to maximize compliance with payment plans
- Performed customer credit checks and advised on credit limit adjustments
Sales Person
Mkepu Enterprises Ltd
01.2023 - 01.2024
- Maximized value of sales by effectively upselling customers to premium products and services
- Provided customers with price information and handled financial transactions
- Utilized various sales techniques to develop relationships with customers and drive sales
- Delivered exceptional customer service, addressing customer queries and handling customer complaints
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Built rapport with new and existing customers from diverse cultural backgrounds to maximize sales opportunities
Trade Union Officer
Tanzania-Zambia Railway Authority
07.2021 - 10.2021
- Providing legal advice to the trade unions members as well as their employers
- Raising employees awareness concerning about their rights
- Guiding employees on filling Commission for Mediation and Arbitration (CMA) forms
- Assisting employees in CMA fighting for their rights
- Recruiting and selecting new employees
- Customer services
Education
Bachelor Degree - Labour Relations and Public Management
Institute of Social Work
12.2022
Advanced Certificate - Secondary Education Examination
Ilulu Girls High School
07.2019
Certificate - Secondary Education Examination
Embarway High School
11.2016
Certificate - Primary Education
Mgulani Primary School
11.2012
Skills
- Teamwork
- Communication skills
- Time management
- Microsoft Word skills
- Interpersonal skills
- Team building
- Customer-focused
Personal Information
- Place of Birth: Dar Es Salaam
- Date of Birth: 08/24/00
- Gender: Female
- Nationality: Tanzanian
- Marital Status: Married
Contacts
+255655226235, mainguwitness@gmail.com, https://www.linkedin.com/in/witnessmaingu/
Languages
Swahili
Native language
English
Proficient
C2
References
- DR. POLYCARP AFRICANUS, LECTURER, INSTITUTE OF SOCIAL WORK, polycarpafricanus@yahoo.com, +255 717 241 922
- FELICIANA DONASIAN KINABO, REGIONAL FINANCE OFFICER, OXFORD POLICY MANAGEMENT (T) LTD, felicianadk@gmail.com, +255 767 977 183
Timeline
Debt collector
J & T Proactive Consulting Company Limited
03.2024 - 11.2024
Sales Person
Mkepu Enterprises Ltd
01.2023 - 01.2024
Trade Union Officer
Tanzania-Zambia Railway Authority
07.2021 - 10.2021
Advanced Certificate - Secondary Education Examination
Ilulu Girls High School
Certificate - Secondary Education Examination
Embarway High School
Certificate - Primary Education
Mgulani Primary School
Bachelor Degree - Labour Relations and Public Management
Institute of Social Work
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