Witness Ayo
Arusha
Summary
Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Room Attendant
Kili Crane Hotel Arusha
Arusha
09.2022 - Current
- Communicated with customers about requests for additional supplies or cleaning services.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Folded laundry items such as sheets and towels according to established standards.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Ensured that all appliances were in proper working order by testing them regularly.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Trainee
Mount Meru Hotel
Arusha
03.2022 - 09.2022
- Performed light housekeeping tasks such as vacuuming, dusting and laundry.
- Participated in meetings related to housekeeping operations as needed.
- Performed housekeeping duties such as cleaning countertops, restocking supplies.
- Maintained a clean living environment by performing housekeeping duties.
- Implemented strategies to improve efficiency of housekeeping operations.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
- Greeted customers and provided menus.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed safety protocols when handling hot plates or sharp objects.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Utilized point-of-sale system to process payments from customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided excellent customer service during meal times.
Education
Hotel Management
Sila College
Arusha, Tanzania02-2022
Secondary Education
Arusha Secondary School
Arusha, Tanzania11-2019
Primary Education
Meru Primary School
Arusha, Tanzania10-2015
Skills
- Room inspection
- Equipment maintenance
- Supply restocking
- Laundry folding
- Safety protocols
- Customer service
- Microsoft Office
- Communication skills
- Menu knowledge
- Order taking
- Food safety
Languages
English
First Language
English
Intermediate (B1)
B1
Certification
- Trainee certificate at Mount Meru Hotel.
Referees
Name: Emmanuel Langaeli Ayo
Reference: Former Employee At Mount Meru Hotel
Contact: 0785 339 409
Name: Miriam S Henry
Reference: Employee At Gran Melia
Contact: 0744 775 437
Timeline
Room Attendant
Kili Crane Hotel Arusha
09.2022 - Current
Trainee
Mount Meru Hotel
03.2022 - 09.2022
Hotel Management
Sila College
Secondary Education
Arusha Secondary School
Primary Education
Meru Primary School
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