WINSTON WERIMO
Kabarak
Summary
PERSONAL PROFILE
Focused customer service professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact.
CAREER OBJECTIVE My career objective is to contribute my technical expertise and problem-solving skills to a dynamic team. I aspire to continuously expand my knowledge in the ever-evolving field of technology,telemarketing ans customer service positioning myself as an asset while delivering impactful solutions that drive organizational success.
Overview
5
5
years of professional experience
Work History
Work Study Student
Kabarak Enterprise
05.2019 - 08.2019
- Assist with data entry and data management tasks.
- Collaborated with staff members to guarantee students received best possible customer service.
- Help with filing, document organization and maintaining digital and physical records.
- Update and maintain spreadsheets, databases, and other digital records
- Assist with general office tasks, including answering phones, responding to emails, and directing inquiries to the appropriate personnel.
- Completed research, compiled data, and assisted in timely reporting.
Customer service
Kenya Commercial Bank, KCB
01.2019 - 05.2019
- Assist in the installation, configuration, and maintenance of hardware, software, and network systems. troubleshooting in the IT department
- Responded to customer calls and emails to answer questions about products and services, in addition to any concerns regarding their banking information and financial statuses.
- Maintained accurate and current customer banking account data with manual forms processing and digital information updates.
- Delivered exceptional customer service to both bank employees(setting up and maintaining work stations) and every customer by leveraging extensive knowledge of services provided(mortgages, loans salary advances )
- Key Achievement:
- Made follow ups with customers about resolved issues to maintain high standards of customer service.
- Took part in financial literacy program run by Kenya Bankers Association ; Obtained certificate of financial literacy
- Took part in proper work ethic literacy program and importance of proper customer service in the work environment.
Telesales Representative
WORLD WIDE TRADE(2W TRADE)
09.2022 - Current
- Answered inbound telephone calls from interested customers to persuasively discuss company products and overcame objections using persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Escalated concerns or advanced problem calls to management staff. i.e. special deliveries, elderly clients that require special attention.
- Informed current and prospective customers of promotions and new or upgraded products.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales and exceed the required quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Education
BBA - BUSINESS MANAGEMENT WITH IT
Kabarak University,
Nakuru, Kenya12.2022
High School Diploma -
Butula Boys High School
Busia, Kenya11.2016
Skills
- PROFESSIONAL SKILLS
- Technical Proficiency
- Customer service orientation
- Telecommunications Systems
- Troubleshooting and problem solving
- Service Promotions
- Basic Data analysis
- Cybersecurity Awareness
- OTHER SKILLS
- Excellent Communication
- Professionalism
- Teamwork
Affiliations
1. Mr. Nicholas Kipyegon Mutai
Human Resource Kabarak University Enterprise
Email: mutaiknick@gmail.com
Tel: 0723955799
Kabarak University
2. Mr. Simon Okere
HOD: Science and Engineering Club
Butula Boys High School
3. Mr. Hamilton Kaduyu Agoi
Email: hkaduyu@kcbgroup.com
Tel: 0720706290
Kenya Commercial Bank (KCB)
Timeline
Telesales Representative
WORLD WIDE TRADE(2W TRADE)
09.2022 - Current
Work Study Student
Kabarak Enterprise
05.2019 - 08.2019
Customer service
Kenya Commercial Bank, KCB
01.2019 - 05.2019
BBA - BUSINESS MANAGEMENT WITH IT
Kabarak University,
High School Diploma -
Butula Boys High School
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