Winrose Isaac Pallangyo
Arusha
Summary
I'm holding a Bachelor in Commerce and Accounting with 4 years experience on Marketing officer,Tax assessment officer,Accountant and Sales representative. High performing individual, enthusiastic and committed,with the ability to work well under pressure and dynamic environments. Work effectively as a team member and independently, consistently delivering services accurately so as to ensure that good practice is demonstrated and high standard of analysis and insight is maintained. Award-winning Customer Service Executive proudly promoting a career resolving issues quickly and effectively. Looking for a service-driven opportunity building customer loyalty and improve relationship building.
Overview
6
6
years of professional experience
Work History
Technical Support Associate
Been Africa
Dar Es Salaam
10.2024 - Current
- Assisted in the creation of training materials for new products and services
- Reported customer feedback and feature requests to the development team
- Developed documentation of common problems and their solutions
- Updated knowledge base with new information as needed
- Monitored system performance metrics on a daily basis
- Identified areas of improvement within existing processes and procedures
- Participated in weekly team meetings to discuss current projects
- Created reports detailing customer satisfaction levels over time
Human Resources Assistant
Greenlight Planet
Arusha
09.2021 - 09.2024
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees
- Prepared job postings for open positions on the company website and other job boards
- Developed recruitment strategies to attract qualified candidates for open positions
- Managed employee relations issues including grievances, complaints, and disputes as needed
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures
- Updated employee database with changes in job title, salary information or contact details
- Participated in job fairs and other recruitment events to source potential candidates
- Advised managers on best practices related to performance management processes
- Processed paperwork associated with personnel transactions such as promotions or terminations
- Monitored timekeeping records for accuracy and completeness
- Assisted in developing training programs for staff members
Human Resources and Finance Manager
MISANA TECHNOLOGY.CO.LTD
Arusha
07.2020 - 02.2020
- Input of data on Accounting Information System Software
- Making Follow up on customers enquiring payments of products
- Compiling and presenting reports, budgets, business plans and financial statements to the manager
- Administering payrolls and controlling income and expenditure
- Negotiating the terms of business deals and moves with clients and associated organization
- Meeting and interviewing clients about their satisfaction of our products
- Dealing with insolvency cases
- Financial forecasting and risk analysis
- Preparing accounts and tax returns
- Managed payroll processing activities for multiple entities including tax filings
Tax Assessment Officer and Accountant
TANZANIA REVENUE AUTHORITY
07.2018 - 09.2018
- Issue and registration of TIN number to customers
- Giving education to customers about the importance of paying tax and urging them to do so
- Door to door visitation to the customers to make sure every business initiated has followed the revenue authority procedures
- Data entry and preparation of daily reports
Education
Bachelor's Degree - Commerce And Accounting
University of Dar Es Salaam
Dar Es Salaam, TanzaniaHigh School Diploma -
St.marygoreit High School
TanzaniaNo Degree -
Precious Blood Secondary School
TanzaniaSkills
- Creative problem solving
- SAP
- Warehousing functions
- Customer service skills
- Money handling abilities
- Marketing skills
- CRM
- Presentation skills
- Computer skills
- Recordkeeping strengths
- MS word
- Excel
- Power point
- Access
- Communication skills
- Troubleshooting
- Leadership skills
Hobbies and Interests
- Doing research
- Watching football
- Singing
References
- Lenard Mushi, Manager, Sunking, 0762 899 508
- Elifuraha Laban, Senior Manager, Sunking, 0759 303 770
- Hezekiah Arra, Tax officer, Tanzania Revenue Authority, 0754 542 554
Languages
- English, B2
- Kiswahili, B2
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Timeline
Technical Support Associate
Been Africa
10.2024 - Current
Human Resources Assistant
Greenlight Planet
09.2021 - 09.2024
Human Resources and Finance Manager
MISANA TECHNOLOGY.CO.LTD
07.2020 - 02.2020
Tax Assessment Officer and Accountant
TANZANIA REVENUE AUTHORITY
07.2018 - 09.2018
Bachelor's Degree - Commerce And Accounting
University of Dar Es Salaam
High School Diploma -
St.marygoreit High School
No Degree -
Precious Blood Secondary School
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