Winny Joseph
Dar es Salaam
Summary
Dynamic Customer Care Team Lead at Pinang'ombe Finance Ltd, skilled in call center operations and conflict resolution. Successfully analyzed data to drive process improvements, enhancing team productivity. Proven ability to adapt and deliver exceptional customer service while fostering a positive environment for both clients and team members.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Team Lead
Pinang'ombe finance l.t.d
Pwani
01.2022 - 07.2025
- Analyzed call center data for trends in order to recommend process improvements.
- Ensured compliance with all applicable laws, regulations, and standards related to customer service operations.
- Conducted regular meetings with the customer care team to ensure quality performance and productivity.
Cashier
Pinang'ombe finance l.t.d
Dar es saalam
01.2022 - 07.2025
Education
Mtwivila Secondary School
Iringa, Tanzania 01.2018 - 11.2021
Skills
- Taking good care of kids
- Cashier
- Serving
- Entertainment
- Call center operations
- Conflict resolution
- Adaptability and flexibility
- Customer service
Languages
Swahili
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Customer Care Team Lead
Pinang'ombe finance l.t.d
01.2022 - 07.2025
Cashier
Pinang'ombe finance l.t.d
01.2022 - 07.2025
Mtwivila Secondary School
01.2018 - 11.2021
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