Winnie Urassa
Dar Es Salaam
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization. Competent Director of Strategic Accounts with 4 years of sales and marketing leadership experience. Develops and implements [Type] contracts that support strategic objectives. Demonstrated financial acumen and analytical skills to facilitate complex sales strategies and maintain executive relationships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Sales and Marketing
TANZANIA INTERNATIONAL BEE.
02.2023 - 04.2023
- Providing market and promotion on selling.
CENSUS CLERK
NATIONAL BUREAU OF STATISTICS
08.2022 - 09.2022
- Collecting and analyzing population data
RECEPTIONIST
RAMADA RESORT HOTEL
02.2016 - 07.2016
- Welcoming guests and providing introduction about the Hotel.
COOK
PROTEA COURTYARD HOTEL
07.2015 - 12.2015
- Preparing and serving meals for customers.
COOK
KING D HOTEL
01.2015 - 06.2015
- Preparing and serving meals.
Education
PRIMARY SCHOOL EDUCATION -
SECONDARY SCHOOL EDUCATION -
HOTEL MANAGEMENT -
COMPUTER ENGINEERING -
CHINESE LANGUAGE -
Skills
- Selling skills
- Customer care skills
- Computer practical and theory skills
- Communication skills
- Hotel management skills
- Leadership skills
- Data collection skills
- Customer Assistance
- Patience and Empathy
- Time management skills
- Cash Handling
- Cash Register Operation
- Cash handling and management
- Exceptional customer service
- Professional Appearance
- Guest Engagement
- Hospitality service expertise
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Information
- Date of Birth: 06/10/1994
- Gender: FEMALE
- Nationality: TANZANIAN
- Marital Status: SINGLE
- Religion: CHRISTIAN
References
- DAWSON KYOGAI, NATIONAL COLLEGE OF TOURISM, LECTURER, dkkyunga@live.com, 0767333126
- BRYCESON URASSA, MINISTRY OF TOURISM AND NATURAL RESOURCES, ACCOUNTANT, urassa@yahoo.com, 0713413846
- FRANK EDWIN SUGULE, franksugule10@gmail.com, 0658212870
Languages
Swahili
Native language
English
Elementary
A2
Chinese (Mandarin)
Beginner
A1
Timeline
Sales and Marketing - TANZANIA INTERNATIONAL BEE.
02.2023 - 04.2023
CENSUS CLERK - NATIONAL BUREAU OF STATISTICS
08.2022 - 09.2022
RECEPTIONIST - RAMADA RESORT HOTEL
02.2016 - 07.2016
COOK - PROTEA COURTYARD HOTEL
07.2015 - 12.2015
COOK - KING D HOTEL
01.2015 - 06.2015
SHILELA PRIMARY SCHOOL - PRIMARY SCHOOL EDUCATION,
KIFAI MODEL SECONDARY SCHOOL - SECONDARY SCHOOL EDUCATION,
GREEN INSTITUTE COLLEGE - HOTEL MANAGEMENT,
UNIQUE ACADEMY - COMPUTER ENGINEERING,
CONFICIUS INSTITUTE COLLEGE - CHINESE LANGUAGE,