Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
References
Timeline
Generic

WINFRIDA OCTAVIAN

Dar es salaam

Summary

Strategic Executive brings expansive experience overseeing telesales operations and growth. Supports lead pipeline with thorough product knowledge and catered recommendations. Develops high-performing teams in alignment with corporate objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Digital and Telesales Manager

01.2022 - 01.2024
  • Generated new sales leads and presented findings to outside teams and supervisors for review.
  • Meeting with sales managers to discuss telesales strategies.
  • Training junior telesales staff.
  • Writing sales scripts and customer answer sheets.
  • Implementing sales strategies.
  • Managing the telesales team and assisting junior staff.
  • Monitoring the performance of the sales team.
  • Setting weekly and monthly sales targets.
  • Maintaining customer relationships.
  • Handling escalated customer complaints.
  • Compiling and presenting sales reports

Digital and Telesales Executive

Multichoice Tanzania
01.2019 - 01.2022
  • Generated new sales leads and presented findings to outside teams and supervisors for review.
  • Meeting with sales managers to discuss telesales strategies.
  • Training junior telesales staff.
  • Writing sales scripts and customer answer sheets.
  • Implementing sales strategies.
  • Managing the telesales team and assisting junior staff.
  • Monitoring the performance of the sales team.
  • Setting weekly and monthly sales targets.
  • Maintaining customer relationships.
  • Handling escalated customer complaints.
  • Compiling and presenting sales reports

Cashier

Multichoice Tanzania
01.2018 - 01.2019
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain neat and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies

Customer Care Representative

Multichoice Tanzania
01.2015 - 01.2018
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Public Relations Officer

TANESCO
01.2013 - 01.2014
  • Built and maintained relationships with key consumer and trade media.
  • Strategized and implemented public relations and promotional programs to strengthen brand and support business goals.
  • Oversaw strategic event planning, executive presentation materials and visual presentations.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Managed crisis communications and emergency response strategies and implementation.
  • Cultivated positive relationships with media organizations to support PR objectives.
  • Directed internal communications efforts and fostered development of proactive and comprehensive communications programs between leadership team and employees.
  • Researched and reacted expeditiously to internal and external communications needs

Radio Presenter

Radio Maria
01.2011 - 01.2012
  • Planned shows by selecting music and topics and writing content.
  • Edited recorded events and interviews into radio appropriate content.
  • Researched topics before writing scripts and reporting on findings.
  • Found and researched stories and cutting news to maintain accuracy of station.
  • Researched subjects and prepared for live events, special programs and guest interviews.
  • Developed storylines for broadcasts to engage listeners and increase audience numbers.
  • Shared public service announcements, music information and upcoming events with audiences.
  • Maintained daily program logs to provide information on broadcast elements
  • Collaborated with producers and assistants to select and implement program content.
  • Hosted events being broadcast over television or radio.
  • Educated listeners about breaking news and led regular station news announcements.

Education

Bachelor of Arts - Mass communication

Tumaini University Makumira
01.2014

Advanced Certificate - Advanced Education Examination

Neema Trust high school
01.2011

Certificate of Secondary Education Examination - undefined

Neema Trust secondary school
01.2008

Certificate of Primary Education Examination - undefined

Victoria Primary School
01.2004

Skills

  • Customer Inquiry and Response
  • Relationship Building
  • Sales Solicitation
  • Product Descriptions
  • Customer Targeting
  • Marketing Strategies
  • Customer Service
  • Team Collaboration
  • Team Leadership

Certification

  • ERMASON EDUCATION 2022.
  • ADVANCED EXEL AND POWERPOINT
  • Data, Power Query, Tables & Formatting
  • Conditional Formatting.
  • Advanced Charting.
  • Pivot Tables & Pivot Reporting.
  • VBA & Macros.
  • Data Tables
  • Simulations & Solve Certificate in Customer centricity 2019
  • Online course: Harvard Business publishing online course 2020
  • Certificate in Completion compliance
  • Certificate in bribery and Anti-corruption online course
  • Certificate in Business code of conduct and Ethics
  • Certificate in Business communication skills
  • Certificate in Crisis Management
  • Certificate in handling customer complains
  • Certificate in inspiring and Motivating customer service Agent
  • Career Management

LANGUAGES

Fluently kiswahili&English

References

Benson, Magehema, Head of Operations, benson magehema@multichoice.co.tz, +255 715472424, Multichoice Tanzania, Dar es Salaam, Tanzania

Timeline

Digital and Telesales Manager

01.2022 - 01.2024

Digital and Telesales Executive

Multichoice Tanzania
01.2019 - 01.2022

Cashier

Multichoice Tanzania
01.2018 - 01.2019

Customer Care Representative

Multichoice Tanzania
01.2015 - 01.2018

Public Relations Officer

TANESCO
01.2013 - 01.2014

Radio Presenter

Radio Maria
01.2011 - 01.2012

Advanced Certificate - Advanced Education Examination

Neema Trust high school

Certificate of Secondary Education Examination - undefined

Neema Trust secondary school

Certificate of Primary Education Examination - undefined

Victoria Primary School

Bachelor of Arts - Mass communication

Tumaini University Makumira

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