Winfrida Jonathan Halule
Dar Es Salaam
Summary
Dynamic Program Coordinator with a proactive mindset and strategic planning expertise at Population Services International. Successfully established partnerships, led impactful training sessions, and ensured compliance through meticulous record-keeping. Recognized for enhancing team cohesion and managing resources effectively, contributing to program success and financial accountability.
Overview
27
27
years of professional experience
Work History
Program Coordinator
Population Services International, PSI
02.2020 - 04.2025
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Tracking monthly expenditure from project team leaders for financial transparence and accountability resulted in effective resource management.
- Receiving monthly projections from program managers and prepare forecast in order to provide a roadmap to finance to enable effective cost control that prevent project over spend
Waitress and Assistant Sever
Breezes Hotel
06.2012 - 11.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Receptionist and Admin Assistant
Population Services International, PSI
05.2007 - 06.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- · Manage and prepare VISAs of all the visitors coming in and out of the organization
- · Support procurement and finance and Admiration department by scanning goods delivery note and receiving all the invoice in the system
- · Planning all the organization events according to annual plan
Receptionist Cashier
The Courtyard by Protea Hotel
04.2000 - 04.2001
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately as well as currency exchange.
- Streamlined front desk operations for increased efficiency by Daily tracking of booking and reservations and walk -in clients , effectively managing phone calls, emails, posting and delivery.
- Responded to inquiries from callers seeking information.
Receptionist
Coca-Cola Kwanza Company
02.1999 - 02.2000
- Prepare and organize all the event for company and Support sales department on booking various promotional events.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Manage all postage and delivery of the company
- Prepare all the booking and travel for the company
Head Cashier -seaclif Hotel and Casino
Odyssey International
07.1998 - 01.1999
- Maintained a clean and organized work area, contributing to a pleasant gaming environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped Cashiers on processing large customers payment , managing financial transaction and Organizing stocks with the suppliers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
Diploma in Caregiving -
Alison School
Galway Ireland ,UK05-2025
Certificate of Lawson Supply Chain Management -
PSI University
Dar Es Salaam, Tanzania04-2010
Certificate of Amadeus System Functionalities -
AMADEUS
Dar Es Salaam, Tanzania06-2009
Advance Certificate in Hotel Management - Jangwani Sea Breeze Hotel
Kilimanjaro Institute of Hotel And Tourism
Dar Es Salaam, Tanzania06-1998
Certificate of Advanced Secondary Education -
Mzizima Secondary School
Dar Es Salaam, Tanzania05-1996
Skills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
- Customer care
- Result oriented
- Interpersonal Communication
- Multitasking and Adaptability
- Communication Attention to details
Accomplishments
- Achieved 100% by effectively helping HR and admiration team with planning and organizing team building event which came with a very short time
- Use of Microsoft excel to develop tracking tool of program monthly expenditure spreadsheet to ensure effective resource management and program overspend
- Collaborate with the team of 25 expertise on development of work plan for the newly awarded Malaria project
- Documented and resolve of implementing partners mobile payment complaints by working with mobile network provider by analyzing the problem which lead to a program reliability and preserve organization reputation
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Program Coordinator
Population Services International, PSI
02.2020 - 04.2025
Waitress and Assistant Sever
Breezes Hotel
06.2012 - 11.2015
Receptionist and Admin Assistant
Population Services International, PSI
05.2007 - 06.2010
Receptionist Cashier
The Courtyard by Protea Hotel
04.2000 - 04.2001
Receptionist
Coca-Cola Kwanza Company
02.1999 - 02.2000
Head Cashier -seaclif Hotel and Casino
Odyssey International
07.1998 - 01.1999
Diploma in Caregiving -
Alison School
Certificate of Lawson Supply Chain Management -
PSI University
Certificate of Amadeus System Functionalities -
AMADEUS
Advance Certificate in Hotel Management - Jangwani Sea Breeze Hotel
Kilimanjaro Institute of Hotel And Tourism
Certificate of Advanced Secondary Education -
Mzizima Secondary School
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