Winfred Ludumwike
Summary
I’m seeking a position within an ambitious and exciting organization -NMB plc where I can utilize my potential experiences I have and be challenged to push myself further.
I am Winfred Ludumwike a graduate from Institute of Accountancy Arusha (2010), with advanced diploma in Accountancy. I am eager to work and learn in a challenging environment that provides opportunity for career and professional growth, also attaining organizational targeting goal
Overview
13
13
years of professional experience
Work History
Relationship Officer
NMB BANK PLC
Mkwajuni, Tanzania
03.2018 - Current
- Selling and marketing nmb banks products for increasing deposit and lending
- Lending applications from eligible customer are timely prepared, submitted and disbursed as per laid down procedure
- Timely handling customer complain and queries on loan and all other inquires related to loan
- Observing turnaround time on providing services to customer
- Developing strategic interactive sessions with customer to insure they are always up to date with new products and rate offered by banks
- Accurately follow up on manual deductions for posting and reconciling
- Highly follow up on non-repayment loans in arrear from lending products
- Ensure pro-active service to customers and full implementation of customer service standards as per the NMB Service Commitment
- Records and share progress report on leads obtained/closed with
Quality Assurance Officer
NMB BANK PLC
Chunya, Tanzania
12.2017 - 02.2018
- Ensure proper cash in ATM and branch vault reconciliation are done and all narrations are captured
- Work with branch team to ensure branch objective relating to increase branch deposit, account opening and increase branch non-interest income/commission objectives are met
- Perform analysis of the customer deposit and loans amount and identify leads for more business
- Support the branch management in implementation of issue as raised from various report like audit compliance and risk
- Making sure all domicile accounts are registered for value added services
- Making sure all mandatory checks are done as per guidelines and properly filled
- Support the branch manager to ensure the keys handling controls /procedure have been adhered
- Call over done timely and document are properly filled
- Monitor the branch suspense accounts and ensure timely reconciliation
- Timely reporting suspicious transaction as per laid down procedure and whistle blowing of suspicious activity
MSE and SWL On Job Training
NMB BANK PLC
Chunya, Tanzania
05.2017 - 12.2017
- Cross selling and up selling bank products
- Close monitoring of bank four pillar being marketing, selling, lending and monitoring
- Follow up of customer on arrears daily
- Preparing claim and submit documentation for insurance timely in case of fire, burglary, death and permanent disability
- Recruiting new SWL and monitoring portfolio customer
Back Office Officer
NMB BANK PLC
Chunya, Tanzania
05.2016 - 05.2017
- Accurately Performing Back office officer duties like; Cheques processing, fund transfer processing, EFT and TISS processing batch processing, disbursing all loans SME, MSE and SWL also paying off loan, Cash management as custodian, handling customer complain and inquires also printing and filling all branch mandatory report
Customer Service Officer
NMB BANK PLC
Chunya, Tanzania
01.2014 - 01.2016
- Performing activities customer service officer roles including; Account opening, complaint handling, card issuing manager, attending customer query, Floor management, Queue management, registering and helping customers with nmb mobile and other value added services such as bills payment and money transfer services
- Other task includes floor management, ATM custodian, Cross selling of product, campaign champions i.e
- Jisevie campaign, Try us campaign & Jihudumie campaign, loan disbursement, batch processing etc
Teller
NMB BANK PLC
Chunya, Tanzania
12.2011 - 01.2013
- Cash customer checks, verify identification and check account balance in accordance with the bank policy
- Performing telling duties and other customer service officer duties like cross selling, attending customer queries
Education
Advanced diploma - Accountancy
Institute of Accountancy Arusha
01.2010
Advanced Certificate of Secondary Education -
Sangu high school
01.2007
Ordinary Certificate of Secondary Education -
Montfort secondary school
01.2004
Certificate of primary education -
Usungilo primary school
01.1997
Skills
- Ms Word
- Ms Excel
- Internet and Email
- Financial acumen
Accomplishments
- Reward on Bancasurance Policies, 2023
- Recognition Award of Most Efficiency Branch, 2017-2018, NMB Management
- Certificate of Ownership & Team Work, 2017-2018, Managing Director
Hobbies and Interests
- Browsing Internet for current issues
- Traveling
- Cycling
- Community involvement
Training
- Credit Reporting Awareness Training, 10/01/21, Bank of Tanzania
- Certificate in Proficiency in Bancasurance, 12/01/19
- E-Kilimo Training Program, 02/01/19, NMB Bank Plc
- Brokerage Services Training, 10/01/18
- Credit Skills Training, 06/01/18, NMB Bank Plc
- Quality Assurance Officers Training, 01/01/17, NMB Bank Plc
- Branch Re-Alignment Training, 01/01/17, NMB Bank Plc
- MSE Training, 01/01/16, NMB Bank Plc
- Tach Project Training, 01/01/14, NMB Bank Plc
- Bank Teller Training, 01/01/12, NMB Bank Plc
Disclaimer
I Winfred Ludumwike herein declare that the information in this resume is correct and true to the best of my knowledge.
Languages
Fluent, Fluent
References
- Yohana Bundala, Branch Manager, NMB Plc, Mkwajuni Branch, +255754447078, P. O. Box 87, Songwe, Songwe
- Michael Mzinga, Branch Manager, NMB Plc, Tunduma Branch, +255783696555, Box, Songwe, Songwe
- Alfred Mahavile, Branch Manager, NMB Plc, Makete Branch, +255758350283, Box, Moshi, Moshi
Personal Information
- Date of Birth: 07/01/86
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Married
Timeline
Relationship Officer
NMB BANK PLC
03.2018 - Current
Quality Assurance Officer
NMB BANK PLC
12.2017 - 02.2018
MSE and SWL On Job Training
NMB BANK PLC
05.2017 - 12.2017
Back Office Officer
NMB BANK PLC
05.2016 - 05.2017
Customer Service Officer
NMB BANK PLC
01.2014 - 01.2016
Teller
NMB BANK PLC
12.2011 - 01.2013
Advanced diploma - Accountancy
Institute of Accountancy Arusha
Advanced Certificate of Secondary Education -
Sangu high school
Ordinary Certificate of Secondary Education -
Montfort secondary school
Certificate of primary education -
Usungilo primary school