Wilson Mulenda
Kahama,Tanzania
Summary
Results-oriented Office Manager with a strong focus on team leadership, time management, and customer service. Implemented effective protocols to enhance daily operations and drive client satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager,
289 mining
Kahama , Tanzania
01.2022 - 11.2025
- Implemented office policies to improve daily operations and employee performance.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
General Manager,
Bright Security Services
Mwanza, Tanzania
11.2017 - 12.2021
- Led operations to enhance security service delivery and client satisfaction.
- Analyzed market trends to identify new opportunities for business growth and expansion.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control and customer services.
Assistant Manager,
Hellios mining
Geita , Tanzania
09.2014 - 10.2017
- Trained new employees on company policies and customer service standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management to streamline operational procedures and improve workflow.
Finance Intern,
Hellios mining
Geita , Tanzania
06.2013 - 11.2013
- Prepared balance sheets, income statements, cash flow statements according to Generally Accepted Accounting Principles.
- Participated in team meetings to discuss process improvements and efficiencies.
- Prepared presentations summarizing financial data for management review.
Education
Advanced Diploma in Accountancy -
St. Augustine University of Tanzania
Mwanza , Tanzania 11.2011 - 07.2014
High School Diploma -
Kigoma High School
Kigoma 05.2009 - 02.2011
Skills
- Team leadership
- Customer service
- Office administration
- Time management
- Adaptability
Hobbies
- I read books
- Volunteering
- I am a member of Mwanza jogging club
Languages
Swahili
First Language
English
Proficient
C2
French
Beginner
A1
Timeline
Office Manager,
289 mining
01.2022 - 11.2025
General Manager,
Bright Security Services
11.2017 - 12.2021
Assistant Manager,
Hellios mining
09.2014 - 10.2017
Finance Intern,
Hellios mining
06.2013 - 11.2013
Advanced Diploma in Accountancy -
St. Augustine University of Tanzania
11.2011 - 07.2014
High School Diploma -
Kigoma High School
05.2009 - 02.2011