William Isaya
Manyara,Tanzania
Summary
A skilled IT professional with expertise in timely decision-making and adapting to new technologies. Demonstrates proficiency in brand-specific repairs, printer setup and repair, and hardware components knowledge. Committed to patient user guidance and cybersecurity awareness, including mobile security implementation. Career goals include advancing in technology-driven roles that leverage these competencies to enhance organisational security and efficiency.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work history
Computer technician
Panga jr Computer Services
Manyara, Tanzania
2020.01 - 2023.11
- Assisted in managing large databases through strong organisational skills.
- Revamped outdated systems to improve technological capabilities.
- Supported colleagues in troubleshooting technical issues to minimise downtime.
- Ensured smooth operations with regular maintenance of computer systems.
- Created back-up files for retrieval during potential system failures.
- Set up and installed new hardware and software systems to customer requirements.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
IT support technician
Oscar Computer services
Dar es Salaam, Tanzania
2018.01 - 2019.12
- Conducted regular maintenance checks for prolonged equipment life span.
- Ensured a smooth transition during office relocations by organising and setting up all necessary IT equipment.
- Transformed company's digital security measures by reinforcing firewalls and antivirus software.
- Assisted in software installations to ensure optimal operating systems.
- Troubleshooting: Diagnosing and fixing PC hardware and software problems.
- Technical Support: Assisting users with computer application issues.
- Network Maintenance: Setting up and maintaining basic computer networks.
- Database Development: Assisting with data management systems.
- Software Proficiency: Using office applications (Word, Excel) and multimedia tools.
- Web Development: Creating and maintaining websites
Education
Certificate inComputing and Information Technology - Information and Communication Technology (ICT) and Informatics Science
University Of Dar es salaam Computing Centre
Tanzania 2015.05 - 2017.08
Certificate Secondary School - Secondary Education
Mshikamano VTC
Tanzania 2008.01 - 2011.10
Primary Education - Primary school
Ngwandakw primary school
Tanzania 1998.01 - 2004.11
Skills
- Timely decision-making
- Experience with brand-specific repairs
- Patient user guidance
- Cybersecurity awareness
- Printer setup and repair
- Mobile security implementation
- Hardware components knowledge
- Adapting to new technologies
Languages
English
Fluent
Affiliations
- Reading – Enjoy reading medical literature, professional development materials, and educational content • Community Engagement – Participating in health awareness and community outreach activities • Personal Reflection & Spiritual Growth – Engaging in activities that promote mindfulness, discipline, and personal well-being
- Reading – Enjoy reading medical literature, professional development materials, and educational content
Timeline
Computer technician
Panga jr Computer Services
2020.01 - 2023.11
IT support technician
Oscar Computer services
2018.01 - 2019.12
Certificate inComputing and Information Technology - Information and Communication Technology (ICT) and Informatics Science
University Of Dar es salaam Computing Centre
2015.05 - 2017.08
Certificate Secondary School - Secondary Education
Mshikamano VTC
2008.01 - 2011.10
Primary Education - Primary school
Ngwandakw primary school
1998.01 - 2004.11