Wilbert Mabala
Dar Es Salaam
Summary
Dynamic sales manager with more than 4 years of experience in sales, marketing and team management. Strong business development, negotiation, e-commerce and key account management skills. Proven ability to achieve sales targets and significantly increase revenue. Results oriented, motivated and focused on customer satisfaction.
Overview
11
11
years of professional experience
Work History
Area Sales Manager
Sokowatch Trading Limited
10.2022 - Current
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built lasting relationships with clients through outstanding customer service interactions.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Introduced new products to meet customer demand and increase profits.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Field Sales Manager
Sokowatch Company Limited
02.2021 - 09.2022
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Coordinated staff schedules to properly allocate resources and meet business needs.
- Performed root cause analysis, created corrective plans of action and furnished objective evidence to deliver accurate results.
- Managed contracts and operations at customer sites to encourage safe working conditions, compliance and financial performance.
- Analyzed and minimized costs to meet appropriate margin levels.
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
- Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Branch Agent Manager
Sokowatch Company Limited
06.2019 - 01.2021
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Resolved various issues impacting sales management and business operations.
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Managing daily administrative office operations and vehicles
IT Field Support Technician
National Social Security Fund Headquarter Office
09.2013 - 02.2014
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Restored data on computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Efficiently troubleshot and repaired computer equipment to cut company costs and maximize productivity.
- Inspected and tested faulty circuit boards and microprocessors.
Network Field Technician
Airtel Company Limited
10.2012 - 02.2013
- Running routine tests on telecommunications systems to ensure that all components are functioning at optimal levels.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
- Performing diagnostic testing on problematic telecommunications systems to identify and resolve various technical faults.
- Ordering replacement components for telecommunications equipment and devices from suitable vendors.
Education
Bachelor of Science - Information And Communication Technology
Vavuniya Campus of Jaffna University
Sri Lanka04.2018
Diploma in ECE - Diploma in Electronics & Communication Engineering
St Joseph University in Tanzania
Dar Es Salaam03.2014
Skills
- B2B and B2C FMCG Sales in E-Commerce
- Leadership and Communication
- Sales & Marketing Team Supervision
- Business Operations Management
- Customer Portfolio Management
- Employee Retention
- Database Management
- Interdepartmental Collaboration
- Customer Order Management
- Digital Sales and Marketing
- Business Development and Planning
- Market Intelligence and Brand Development
- Profitability Assessments
- Budgeting and Expenditures
- Change Management
- KPI Tracking
Accomplishments
Sokowatch started a new branch in Mwanza on May 2019 with me being the pioneer managing sales and marketing. In 2020,as a team in a branch level we attained monthly targets set for four consecutive months of:
March Target: 112,800,000M
Target Achieved: 125,758,334M = 111.48% vs Target
April Target: 217,872,940M
Target Achieved: 240,180,045M = 110.2% vs Target
May Target: 284,970,000M
Target Achieved: 290,172,204M = 101.8% vs Target
June Target: 332,333,440M
Target Achieved: 378,388,300M = 113.85% vs Target
Within 2022 as a team, we were able to break many remarkable records but the most astonishing was selling 3.6 billion within one month of May!.
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Area Sales Manager
Sokowatch Trading Limited
10.2022 - Current
Field Sales Manager
Sokowatch Company Limited
02.2021 - 09.2022
Branch Agent Manager
Sokowatch Company Limited
06.2019 - 01.2021
IT Field Support Technician
National Social Security Fund Headquarter Office
09.2013 - 02.2014
Network Field Technician
Airtel Company Limited
10.2012 - 02.2013
Bachelor of Science - Information And Communication Technology
Vavuniya Campus of Jaffna University
Diploma in ECE - Diploma in Electronics & Communication Engineering
St Joseph University in Tanzania
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