Wendelin Haule
Dar es Salaam,Tanzania
Summary
Emerging IT professional with expertise in IT support, system administration, cybersecurity, and network management. Skilled in troubleshooting hardware, software, and network issues, ensuring seamless IT operations and strong security measures. Experienced in collaborating on IT projects, implementing infrastructure upgrades, and maintaining IT security systems. Adept at meeting KPIs, improving productivity, and fostering positive stakeholder relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
JH Technologies & Supplies Ltd
Dar es Salaam, Tanzania
04.2024 - 09.2024
- Configured and deployed 100+ desktop computers, laptops, and servers, ensuring optimal performance and adherence to client specifications.
- Standardized hardware configurations across client environments to improve manageability and reduce support overhead.
- Troubleshot and resolved hardware conflicts and compatibility issues, minimizing downtime and ensuring smooth operations.
- Provided on-site and remote ICT technical support to diverse clientele, including TCB Bank Plc, Azania Bank, BOA Bank, and Plan International, resolving hardware and software issues efficiently.
- Obtained vendor-specific certifications in server hardware and virtualization, including Dell VxRail, HP ProLiant, and Lenovo platforms on behalf of company.
- Managed end-to-end process of NeST tender submissions and Pre-qualification tenders, ensuring compliance with all requirements and deadlines.
- Maintained comprehensive understanding of current IT market trends and product offerings to effectively position products and solutions.
- Managed client relationships and provided after sales support.
IT Intern
JH Technologies & Supplies Ltd
Dar es Salaam, Tanzania
01.2024 - 04.2024
- Developed core ICT technical support skills through hands-on experience, including client troubleshooting, hardware repair, and software installation, resulting in seamless transition to IT Technician role.
- Enhanced technical troubleshooting abilities by resolving average of 10+ daily client technical issues, contributing to 15% reduction in average ticket resolution time.
IT Field
Tanzania Commercial Bank PLC
Dar Es Salaam, Tanzania
07.2022 - 09.2022
- Troubleshot and resolved over 30+ user issues per week, ensuring seamless operations.
- Automated system backups, increasing server efficiency by 40% and reducing data loss risks.
- Developed database management skills in MySQL, PostgreSQL, and Oracle, optimizing queries for 15% faster processing.
- Configured and maintained Unix-based servers, including Solaris, Red Hat Enterprise Linux, and OpenSUSE.
- Collaborated with teams on critical IT projects, reducing resolution time for technical issues by 20%.
IT Field
Tanzania Commercial Bank (TCB)
Dar es Salaam, Tanzania
08.2021 - 10.2021
- Participated in implementation of branch network topology, including VLAN segmentation and sub-netting, resulting in 20% improvement in network performance.
- Employed Cisco Packet Tracer for network simulation and troubleshooting, allowing for pre-deployment testing and optimization.
- Administered CentOS, Fedora, and Ubuntu servers, performing system updates, software installations, and security patching.
- Supported IT operations, troubleshooting 10+ user issues per week and ensuring smooth system maintenance.
- Deployed and managed virtual machines (VMs) and Azure Virtual Networks within Microsoft Azure, configuring network security groups (NSGs) for enhanced security.
- Resolved 10+ daily IT support tickets, addressing hardware and software issues, and achieving 95% first-call resolution rate.
- Performed routine maintenance on Cisco firewalls (e.g., ASA), implementing and updating security policies to mitigate potential threats.
Education
Bachelor of Science - COMPUTER SCIENCE
Kampala International University In Tanzania
TANZANIA12.2024
Advanced Certificate of Secondary Education - ADVANCED LEVEL
Azania Secondary School
TANZANIA06.2020
Certificate of Secondary Education - ORDINARY LEVEL
Ilboru Secondary School
TANZANIA11.2017
Skills
- System Administration
- IT Support & Troubleshooting and Customer Care
- Cybersecurity & Risk Management
- Networking & Security
- IT Infrastructure & Project Implementation
- Data backup management
- Cloud computing knowledge
- Collaboration & Communication
Certification
- Google IT Support Professional Certificate
- IBM Cybersecurity Analyst Professional Certificate
Referees
Referees available upon request
Timeline
IT Technician
JH Technologies & Supplies Ltd
04.2024 - 09.2024
IT Intern
JH Technologies & Supplies Ltd
01.2024 - 04.2024
IT Field
Tanzania Commercial Bank PLC
07.2022 - 09.2022
IT Field
Tanzania Commercial Bank (TCB)
08.2021 - 10.2021
Bachelor of Science - COMPUTER SCIENCE
Kampala International University In Tanzania
Advanced Certificate of Secondary Education - ADVANCED LEVEL
Azania Secondary School
Certificate of Secondary Education - ORDINARY LEVEL
Ilboru Secondary School
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