Wellu Zabron
Dar es Salaam
Summary
Result driven Enterprise Broadband sales lead with over six years experience in sales, customer relation, account management, and team leadership. Proven ability to drive revenue growth, improve customer acquisition and retention, and lead high performing teams. Skilled in strategic planning, sales operations, KYC compliance processes, retention strategies, and market expansion. Strong background in managing large teams, improving productivity and delivering measurable business results.
Overview
13
13
years of professional experience
Work History
Enterprise Broadband Sales Lead
Airtel (T) Plc
10.2024 - Current
Regional Supervisor (sales & retention)
Zuku Fiber
07.2023 - 10.2024
- - implemented campaigns of connect to Win, Okoa Maokoto that boosted sales growth to +80%
- - Developed and implementation of action plans to team for maintaining active customer base, reducing M1 disconnection by 97% and duplicate customer by 100%
- - Maintain accurate records off sales and activities reports, ie activation activities
- - initiates and implementation of action plans for market penetration
Retention Manager
Zuku Fiber
04.2023 - 07.2023
- Developed customer retention strategies on existing database and targeted customer campaigns to maintain and increase the paying base. by 88%
- Increased company revenue through upselling product and service provided by zuku fiber ie wifi extender package mix and package upgrade
- Ensured customers are well informed and constantly updated on available offers for business grow
Customer Experience Supervisor
Zuku Fiber
03.2019 - 04.2022
A Front End Cashier Associate
Zuku Fiber
08.2017 - 03.2019
Seniour Record office -Nssf HQ
National Social and Security Fund
06.2016 - 12.2016
Territory Sales Manager
Doreen Enterprises Limited
03.2013 - 10.2013
- Managing profit and loss to ensure profitability at the store and market level
- Developing and expanded territory through prospecting and thus increasing customer base and exceeding sales and ensure excellent level of customer service with existing and new customers
- Increase territory sales by 5% and reduce return rate by 2% within 6month.
Education
Bachelor Degree - Public Administration
Mzumbe University
Morogoro, Tanzania01-2016
Skills
- Technical Skills: Team management, Technical skills, Conceptual skills, Network Troubleshooting
- Computer Proficient: Microsoft Office package, Word, PowerPoint, Excel, and Google Office applications
Interests
Learning new technology, Travelling and creating network of friends, learning new cooking recipes
Additional Information
English, Swahili
Timeline
Enterprise Broadband Sales Lead
Airtel (T) Plc
10.2024 - Current
Regional Supervisor (sales & retention)
Zuku Fiber
07.2023 - 10.2024
Retention Manager
Zuku Fiber
04.2023 - 07.2023
Customer Experience Supervisor
Zuku Fiber
03.2019 - 04.2022
A Front End Cashier Associate
Zuku Fiber
08.2017 - 03.2019
Seniour Record office -Nssf HQ
National Social and Security Fund
06.2016 - 12.2016
Territory Sales Manager
Doreen Enterprises Limited
03.2013 - 10.2013
Bachelor Degree - Public Administration
Mzumbe University