WELLU SAMWEL SIRA

• Lead the end to end claims management functions, ensuring efficient, compliant, and trasparent claim resolution.
• Act as the primary liaison between clients, insurers, and reinsurers, facilitating smooth communication and timely settlements.
• Review and approve complex and high-value corporate claims, ensuring compliance with policy terms and regulatory requirements.
• Implemented process improvements that reduced average claims processing time by 30%.
• Introduced a digital claims tracking system, improving transparency and reporting for both clients and management.
• Provide strategic insights to senior management on claims trends, risk exposure, and operational improvements.
• Lead and mentor the claims team, strengthening technical capacity and service delivery standards

• Led business development initiatives to expand the company’s insurance brokerage portfolio and market presence.

• Managed and coached the sales team to consistently achieve and exceed revenue targets.

• Developed tailored insurance solutions for corporate clients, strengthening client retention and satisfaction.

• Conducted market analysis to identify new opportunities and strategic partnerships.
• Worked closely with underwriting and claims teams to ensure integrated service delivery

and risk management.

• Conducted detailed risk assessments for corporate and retail insurance policies.
• Evaluated client risk profiles to determine appropriate coverage levels and premiumstructures.
• Managed client portfolios and ensured efficient policy servicing, renewals, anddocumentation.
• Supported claims teams in analyzing loss data to improve policy design and underwriting strategies.Conducted comprehensive risk assessments for corporate and retail insurance policies.