Wamaka Sichona
Dar es salaam
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Branch International
Dar Es Salaam
02.2024 - Current
- Resolving Customer Complaints.
- Providing accurate and updated information about services available.
- Monitoring Customer Satisfaction Levels.
- Communicating with customers through various channels, i.e., social media and the Play Store.
- Handling Call Center.
- Recording and Evaluating Customer Feedback
Business Incubation Intern
UJUZI FORUM
Dar Es Salaam
05.2024 - 12.2025
- Helped maintain applicant tracking systems and recruiting metrics.
- Analyzed company's expenditures and developed financial models.
- Maintained accurate records of all activities performed throughout internship period.
- Assessed company operations for compliance with safety standards.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Prepared presentations outlining research results for senior management team members.
Education
Bachelor of Commerce - Procurement and Logistics Management
University of Dodoma
08-2021
Advance Certificate of Secondary Education Examination -
Patrick Mission High School
Dar Es Salaam05-2018
Certificate of Secondary Education Examination -
Alpha High School
Dar Es Salaam11-2015
Primary School Leaving Examination -
St Mary's Primary School
Dar Es Salaam09-2012
Skills
- Excellent Interpersonal and Communication Skills
- Collaborative team player
- Engaging Presentation Skills
- Consistent and Motivated
- Keen to learn and adapt to a new environment
- Microsoft Office Proficiency
- Routine Hardware and Software Maintenance
References
- Rose Muturi, Managing Director, East Africa, Branch International, +254722397922, rose.muturi@branch.co
- Baraka Mohamed, Managing Director, Hyperlink Logistics Ltd, +255693386934, baraka@hyperlinktanzania.com
- Bazilio Sebastian Manunda, Managing Director, Land Matrix Tanzania Ltd, +255759508241, info@landmatrix.com
Hobbies and Interests
- Podcasts
- Football
- Cinema
- Socializing
- Travel
Training
Procurement Training at UDSM's PMU, Sourcing, Evaluation and Contracting, Purchasing, Receiving and Inspection, Warehousing
Personal Information
- Date of Birth: 04/05/98
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Single
Other Skills
Microsoft Applications i.e. Word, Excel and Powerpoint, Designing and Visuals, Overall Computer Maintenance,
Timeline
Business Incubation Intern
UJUZI FORUM
05.2024 - 12.2025
Customer Service Associate
Branch International
02.2024 - Current
Bachelor of Commerce - Procurement and Logistics Management
University of Dodoma
Advance Certificate of Secondary Education Examination -
Patrick Mission High School
Certificate of Secondary Education Examination -
Alpha High School
Primary School Leaving Examination -
St Mary's Primary School
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