VIVEK BHATT
Showroom Manager
Gujarat
Summary
Sales-driven Showroom Manager talented at building exceeding customer expectations and leading effective sales teams. Smart and enthusiastic and always willing to go the extra mile to make the sale.
Business-minded Showroom Manager with excellent Communicative and inventory oversight skills. Successful at overseeing large sites and effective teams of employees. Proven history of reliability and best-in-class salesmanship.
Experienced Showroom Manager/ Sales Executive with over 9 years of experience in Retail Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Showroom Manager
Ambica Sales
Savli - Vadodara
10.2017 - Current
- Provided superior customer service to patrons requiring assistance in product selection, and educated customers on product features and benefits
- Provide excellent customer service and customer solutions resulting in client satisfaction and increased company profitability
- Resolved various customer service and product issues with superior communication skills and follow-up
- Calculate profitability ratios, inventory ratios, organize inventory controls, order merchandise and set group goals to maximize profitability.
- Provided prompt, courteous service to every individual entering showroom.
- Supervised inventory and placed orders to replenish low running supplies.
- Generated personal sales to meet or exceed established sales goals.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Drove employee engagement and guest experience through coaching, training and development.
- Directed sales executives on how to display furniture and other items so that setups looked inviting.
- Worked with Interior designer's to determine key details for showroom light fixtures, flooring and accessories.
- Liaised with marketing team to identify and develop sales and promotional events.
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
Insurance Advisor
Bajaj Allianz General Insurance
Vadodara
01.2015 - Current
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
Vodafone Associates
Shreeji Enterprise
Vadodara
05.2017 - 09.2017
- Customer satisfaction regarding company products and services
- Promoting Best Post-paid plan as per Requirement of Client
- Contact with Corporate Company’s for Business growth.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
Production Planning & Control Dept Engineer
Diamond Power Infrastructure Ltd
Vadodara - Vadadala Phase II
05.2013 - 01.2017
- Collect Production data and analysis
- To Indent Raw Material for production require
- Daily Production Reporting to Vice president
- Manage efficiency of manufacturing operations by reviewing available data
- Compile regular production schedules
- Analyze routing to ensure accuracy at all times
- Track production process
- Maintain inventory
- Perform capacity planning and shop order releases
- Prepare detailed updates for report generation
- Weekly Report Plan v/s Actual Production
- Initiated for cost saving project for effective way of using cable drums with in-house repairing/reuse.
- Responded to technical concerns quickly and effectively devised solutions.
- Performed quality control procedures on equipment and materials.
- Implemented safety and accident prevention programs for each project.
Production Supervisor
Polycab Wires and Cables Pvt Ltd
Baska - Halol
03.2012 - 04.2013
- Checked out time cards and fill out production reports
- Predicted troubles and delays for production schedules
- Checked out final product is as per the ISO standard or not
- Motivated and trained employee on repair and maintenance
- Supervised and synchronized the production subdivisions to produce a quality product at the lowest possible cost.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Monitored materials use to identify concerns and keep costs low.
- Supervised work on bestselling, industry-leading products.
Sales Executive
Twins Wheels Pvt. Ltd, TATA Motors
Vadodara
04.2010 - 01.2012
- Looking after sales of passenger cars for Showroom enquiries & to successfully close the enquiries
- Filed activity for Vehicle Promotion
- Solving queries for Customer Satisfaction
- Direct interface with Bank officials & Customers for payment collection
- Maintaining Daily Reports & reporting.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed and led sales training initiatives for employees and teams across organization.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Liaised between clients and support team to quickly resolve issues.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
Diploma Electrical Engineer -
Examinations Board
2011
High School Diploma -
DOEACC SOCIETY
Information Technology Centre Mogri (Anand)08.2007
S.S.C. (10th) - undefined
G.S.E.B
2006
Skills
- Team Building and Motivation
- Financial Forecasting
- Flexible Work Schedule
- Handling Complaints and Inquiries
- Computer Proficiency
- Merchandise Promotion and Display
- Retail Operations
- Cash Handling and Reconciliation
- Microsoft Office
- Sales Leadership
- Decision Making
- Reporting and Performance Analysis
- Inventory Management
- Relationship Building
Timeline
Showroom Manager
Ambica Sales
10.2017 - Current
Vodafone Associates
Shreeji Enterprise
05.2017 - 09.2017
Insurance Advisor
Bajaj Allianz General Insurance
01.2015 - Current
Production Planning & Control Dept Engineer
Diamond Power Infrastructure Ltd
05.2013 - 01.2017
Production Supervisor
Polycab Wires and Cables Pvt Ltd
03.2012 - 04.2013
Sales Executive
Twins Wheels Pvt. Ltd, TATA Motors
04.2010 - 01.2012
Diploma Electrical Engineer -
Examinations Board
High School Diploma -
DOEACC SOCIETY
S.S.C. (10th) - undefined
G.S.E.B