Vinesh Sunil Dusara
ICT MANAGER
Dar Es Salaam
Summary
Dynamic and results-driven ICT Manager with over 9 years of experience leading technology teams in the implementation, maintenance, and development of IT systems. Proven track record of driving innovation and transformational change, optimizing IT infrastructure, and delivering business-critical projects on time and within budget. Skilled in managing cross-functional teams, building relationships with stakeholders, and ensuring the security and integrity of data and information. Strong communication and leadership skills with the ability to motivate and inspire teams to achieve exceptional results. Seeking a challenging ICT leadership role where I can leverage my expertise and experience to drive continued growth and success.
Overview
9
9
years of professional experience
Work History
ICT Manager
GBP Tanzania Ltd
05.2020 - Current
- Migrated Head office to Oysterbay from Kurasini. As lead engineer, I was responsible for designing, configuring, and implementing a new networking infrastructure, including over 30 CCTV cameras,
- I was responsible for designing, configuring, and implementing a new networking infrastructure that enabled communication between Kurasini Terminal, Oysterbay Headoffice, and Tanga Terminal.
- Designed and created company website.
- Closely collaborate with team members to identify and quickly address any IT related problems.
Initiated, facilitated and installed camera and physical security systems of more than 50 CCTV cameras within the headquarter premise & depot. - Manage network and system performance, conducting troubleshooting, security patching and maintenance.
- Upgraded organizational technology strategy and roadmaps by updating system software.
- Running and maintaining attendance biometric device on a daily basis as per requirement.
- Supervised and coordinated installation of up to date fuel flow meters. (MOXA & AQUALIS).
- Migrated from previous Internet Service Provider (ISP) to a newer & efficient ISP.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Identified plans and resources required to meet project goals and objectives.
IT Administrator
Mayfair Insurance Company (T) Ltd
02.2016 - 04.2020
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Oversaw development and implementation of improvements to support and network operations.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Supported implementation of insurance management system software applications (BIMA) to enable centralized management of tasks.
- Informed corporate IT department of recurring system, equipment or network malfunctions and outlined resolution plan.
- Highly trained on resolving, implementing and maintaining LAN & WAN.
- Systems / Network Infrastructure Design & amp, Administration, Technical Support.
- Expansion and migrating servers and equipment.
- Designed and executed new layout for LAN, WAN and AP's throughout office.
- Executed CCTV camera installation and setup at new office.
- Updated software to conform to recognized IT security protocols.
- Migrated Staff from Microsoft office to Office 365 and License management.
- Demonstrated high-level working knowledge of Windows-based programs such as Word, Excel and PowerPoint.
- Maintained existing IT systems and framework, and identified areas that needed upgrades.
- Conducted scheduled system maintenance, and installed recommended updates to comply with latest software release requirements.
- Maintained flexible schedule, responded to after-hours, and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
System Administrator
Maxinsure Tanzania Ltd
05.2014 - 02.2016
- Completed reports detailing network and systems performance and downtime issues.
- Implemented corrective plans of action for network availability and latency.
- Introduced management tools to create and manage virtual server computing environment.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Implemented corrective plans of action for network performance issues including availability, utilization and latency.
- Migration of entire server and telecommunication equipment from previous office location to new head office.
- Enhanced availability of infrastructure through enterprise wide planning through testing, efficient implementation and comprehensive support.
- Established network specs and analyzed workflow, access information and security requirements.
- Implemented, developed and tested installation and update of file server and application servers.
- Resolved ICT issues and escalated with support and quality service.
- Evaluated latest technology innovations and adopted cost effective, useful solutions.
Education
Advanced Diploma in Software Engineering - Information & System Management
APTECH - Dar Es Salaam
Dar Es Salaam, Tanzania03.2014
Higher Diploma - Systems Management
APTECH - Dar Es Salaam
Dar Es Salaam, Tanzania03.2014
Diploma in Information & System Management - Computer And Information Sciences
APTECH - Dar Es Salaam
Dar Es Salaam, Tanzania01.2013
Certificate of Proficiency in CISM - Computer And Information Sciences
APTECH - Dar Es Salaam
Dar Es Salaam, Tanzania07.2012
Skills
- Systems Implementations
- Incident Management
- Process Integration
- Business Process Re-Engineering
- Data Review
- Project Implementation Processes
- Quality Control Standards
- Processes and Procedures
- Network Performance
- Risk Mitigation Planning
- Quality Assurance and Control
- Performance Improvement
Languages
Gujarati
Native language
English
Proficient
C2
Swahili
Proficient
C2
Hindi
Advanced
C1
Affiliations
- An active member of the B.A.P.S Volunteers Community.
- Posed as the "Sponsorship Manager"for the
internationally recognizedTEDxYouth@ZanakiSt.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ICT Manager
GBP Tanzania Ltd
05.2020 - Current
IT Administrator
Mayfair Insurance Company (T) Ltd
02.2016 - 04.2020
System Administrator
Maxinsure Tanzania Ltd
05.2014 - 02.2016
Advanced Diploma in Software Engineering - Information & System Management
APTECH - Dar Es Salaam
Higher Diploma - Systems Management
APTECH - Dar Es Salaam
Diploma in Information & System Management - Computer And Information Sciences
APTECH - Dar Es Salaam
Certificate of Proficiency in CISM - Computer And Information Sciences
APTECH - Dar Es Salaam
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