Summary
Overview
Work History
Education
Skills
Websites
Interests
References
Timeline
Generic

Vincent Nixon Kyando

CUSTOMS RELATIONS OFFICER.
Dar Es Salaam

Summary

Motivated individual excelling both independently and as part of a team, committed to driving organizational objectives and profitability. Skilled in working under pressure in diverse conditions, leveraging education and work experience to enhance existing skills. Detail-oriented and adaptable professional with a strong background in IT support and customer service, now pursuing a Logistics Supervisor role to apply organizational, communication, and problem-solving skills at Access World for operational efficiency and team success.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Customer Care Representative

Stein Finance
12.2022 - Current
  • Obtained feedback from customers to improve service experience.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Resolved customer complaints following guidelines of the company and rights.
  • Listened actively and offered accurate information and best solution to their needs
  • Implemented customer follow up to uphold service standards
  • Thoroughly monitored compliance with customer service standards to maintain stellar Industry reputation.

Verification Loan Officer

Stein Finance
12.2022 - Current
  • Conducted post-closing audits to ensure accuracy and completeness of finalized loans, mitigating potential issues before they arose.
  • Collaborated with sales teams to provide insights into applicant qualifications, enabling them to better target potential clients for future loan products.
  • Maintained up-to-date knowledge of company regulations, staying informed on changes that could impact lending practices or client eligibility requirements.
  • Balanced workload effectively between reviewing new applications and following up on outstanding cases, ensuring timely progress on all fronts.
  • Managed a caseload of multiple concurrent loan applications, prioritizing tasks effectively to meet deadlines without compromising on accuracy or thoroughness.

IT SUPPORT TECHICIAN

Tanzania Postal Bank (TPB)
03.2018 - 10.2018
  • Prepared equipment for staff uses, installing cables, operating systems and Software
  • Tracked computer system and network performance to identify root of problems
  • Answered user questions about hardware and software operations to help resolve problems
  • Provided after-hours IT support for management team members.
  • Carried out hardware installations and updates, keeping systems functional

Education

Diploma Certificate - Computer Science

St. Joseph College of Engineering And Technology
Dar Es Salaam, Tanzania
07.2013 - 04.2017

Ordinary Level certificate -

Panda Hill Secondary School
Songwe Tanzania.
01.2009 - 08.2012

Skills

  • Logistics Coordination (developing)

  • Team Leadership (developing)

  • Customer Relationship Management

  • Complaint & Dispute Resolution

  • Data Entry and Verification

  • Technical Support and Troubleshooting

  • Microsoft Office Suite

  • Salesforce CRM

  • Inbound/Outbound Call Handling

  • Attention to Detail & Adaptability

Interests

Playing basketball( TeamWork and Strategy)

Creating Media Content for Graphic Design

Hiking(Focus and Endurance)

Listening to Music(Creativity and calmness)

References

Mr.Victor N Kyando

Architect

Local Government Authorities.

Tel:+255 755-629-096

Email:victorn.kyando@gmail.com

 


Timeline

Verification Loan Officer

Stein Finance
12.2022 - Current

Customer Care Representative

Stein Finance
12.2022 - Current

IT SUPPORT TECHICIAN

Tanzania Postal Bank (TPB)
03.2018 - 10.2018

Diploma Certificate - Computer Science

St. Joseph College of Engineering And Technology
07.2013 - 04.2017

Ordinary Level certificate -

Panda Hill Secondary School
01.2009 - 08.2012

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Vincent Nixon KyandoCUSTOMS RELATIONS OFFICER.