OPERATING SYSTEMS, MICROSOFT OFFICE , POWERPOINT
VINAY SHARMA
HEAD OF SALES & BUSSINESS DEVELOPMENT
Kolkata,WB
Summary
Detail-oriented, efficient and organized professional with extensive experience in Sales, Customer Service, Marketing and Operations. Possess strong analytical and problem solving skills, with the ability to make well-thought-out decisions. Possess excellent written and verbal communication skills. Resourceful in the completion of projects, effective at multi-tasking and cross-functioning. Highly trustworthy, discreet, ethical and techno-savvy.
Overview
1
1
Language
4
4
years of post-secondary education
11
11
years of professional experience
Work History
OPERATIONS HEAD,
CANOCITY LTD, Tanzania - JUNE
DAR ES SALAAM
01.2019 - 03.2021
- OF CANON ALL RANGE OF MACHINE), Responsible for the overall technical operations - recruitment, periodic assessment, retaining and feedback.
- Customer database management.
- Monitoring various performance parameters such as response time, call backs, broken calls, and productivity.
- Ensuring complete adherence to company’s technical policies and norms.
- Timely generation of all weekly and monthly technical reports.
- Indenting and following up on the indent for spares and consumables with Suppliers.
- Provide direction to staff; ensure resolution of problems; set priorities.
- Generation of technical revenue through New AMCs, AMC renewals, sale of consumables and spares.
- To monitor and assist engineers to achieve individual targets.
- To ensure proper utilization of technical staff to increase productivity, through proper call mapping and planning.
- To ensure very high levels of customer satisfaction.
- To organize and carry out various service activities (mass pm’s, service camps, key operators trainings) to increase awareness and customer satisfaction.
Head of Sales & Business development
JOB RESPONSIBILITIES, Insignia Africa Limited
05.2014 - 04.2019
- Develop strategic and Operational Sales plan both short and long term for the Region.
- Responsible for the achieving Budgeted sales Target for the entire range of company Products through sales force for the Region.
- Responsible for effective forecasting on Annual Sales Plan /Target setting Brand wise for Region and also quarterly updates, revisions and modifications to the plan if any required and thereby driving sales to achieve the set Fixed Volume /Value target.
- Overall Responsible for Stock Planning, Profitability, Cost Reduction, Branding, New Product launch in coordination with Marketing Team for the Region.
- Develop the right distribution strategy by studying market based on Gap analysis and have the right road map for achieving both Top line and Bottom line business results year on year for the region.
- Determine overall strategy for the business including the markets to operate, and recommend products/service modifications or improvements for each category based on findings of market research, customer requirement, historical trends and competition.
- Design and implement promotional activities and drive both ATL & BTL activities within the region overall allotted budget.
- Develop strategies for new customer acquisition and environment scanning to spot opportunities and new markets and also evaluate and recommend products/service modifications or improvements for each category based on findings of market research, customer requirement, historical trends and competition.
- Provide leadership to the entire SALES TEAM and contribute effectively to Sales team development, Performance Appraisal & Review, Counseling Training & Development of Sales personnel at all levels.
- Responsible for being the custodian of Company's Image in all interactions internal and external with all stake holders.
- Responsible for the successful management of the company's external customers in order to meet the overall objectives of the Companies.
Business Manager
Tanzania
11.2012 - 04.2014
- MFI Office Solution (Industry: Business Automation), To ensure all opportunities are taken to promote products to our customers and to increase the client base.
- To obtain 18 sales appointments per week.
- Prepare reports for senior management.
- Planning operations and making crucial business decisions.
- Reaching goals and objectives related to sales, productivity, profitability and industry penetration, among other areas.
- Assist in other departments during emergencies.
- Demonstrate a “can do” attitude at all times.
- Have full product knowledge of the facilities offered.
- Be aware of company policies, which affect the sales department.
- To ensure personal presentation is of the highest standards at all times to project a professional image to clients.
- Establish key relationships with corporate Clients, SME Clients agencies to ensure maximum exposure and increase revenue.
- Encourage full usage of all facilities to maximize sales.
Sales Executive
Sara Soul Company Private Limited
Bangalore, India
02.2012 - 10.2012
- Generate new sales revenue/ sales target achievements.
- Maintain and develop customer and prospect database.
- Plan, forecast, report on sales according to company requirements.
- Ensure that rules and regulations of sales department and the company are adhered.
Fashion Assistant
04.2011 - 01.2012
- Arrow Brand (Industry: Apparel) Kolkata, India –,.
- Assistance in sales of the company till handling.
- Dealing directly with customers.
- Money handling and stores reconciliation.
- Merchandising.
- Maintaining daily report of sale.
Team Member
Future Group
Kolkata, India
01.2010 - 03.2011
- Assistance in sales of the company till handling.
- Dealing directly with customers.
- Money handling and stores reconciliation.
- Merchandising.
- Maintaining daily report of sale.
- Customer service.
Education
PGDM - Marketing
Manav Bharti University
12.2012 - 06.2014
Bachelor of Business Administration - undefined
Manav Bharti University
12.2009 - 06.2012
Professional Certificate (Aviation & Ground handling - undefined
Annamalia University
Software
Timeline
OPERATIONS HEAD,
CANOCITY LTD, Tanzania - JUNE
01.2019 - 03.2021
Head of Sales & Business development
JOB RESPONSIBILITIES, Insignia Africa Limited
05.2014 - 04.2019
PGDM - Marketing
Manav Bharti University
12.2012 - 06.2014
Business Manager
Tanzania
11.2012 - 04.2014
Sales Executive
Sara Soul Company Private Limited
02.2012 - 10.2012
Fashion Assistant
04.2011 - 01.2012
Team Member
Future Group
01.2010 - 03.2011
Bachelor of Business Administration - undefined
Manav Bharti University
12.2009 - 06.2012
Professional Certificate (Aviation & Ground handling - undefined
Annamalia University
Skills
CUSTOMER SERVICE, NEGOTATION, TEAM LEADERSHIP, TEAM BUILDING, TEAM MANAGEMENT , TRAINING, LEADERSHIP,EMPLOYEE RELATIONS,ANALYSIS AND DECISION MAKING, MANAGMENT SKILLS , PRODUCT KNOWLEDGE , BUILD RELATIONSHIP
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