Vikram Singh Cheekoory
Hotel Manager
Zanzibar,kiwengwa
Summary
Dynamic hospitality professional with over 20 years of experience in prestigious global hotel brands, including Hyatt, Hilton, Melia, Marriott, Lux Mauritius, and Constance Hotels Mauritius. Recognized as a strategic thinker and people-focused leader, with exceptional attention to detail and a proven ability to optimize guest satisfaction while streamlining operations and enhancing team productivity. Committed to fostering collaboration and adaptability within teams, consistently achieving results in fast-paced environments. Expertise includes staff management, budget oversight, and strategic planning, ensuring reliability and flexibility in meeting evolving business needs.
Overview
26
26
years of professional experience
Work History
Hotel Manager
Melia Zanzibar
07.2024 - Current
- Oversee all operations in a premier all-inclusive resort.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Increased customer service ratings through personable service.
Resident Manager
Gran Melia Arusha
10.2023 - 06.2024
- Enhanced guest satisfaction and operational efficiency in a leading city hotel.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Managed daily operations, ensuring smooth functioning of the hotel.
- Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
Executive Assistant Manager (In Charge of F&B)
Gran Melia Arusha
11.2022 - 10.2023
- Food and Beverage Director
- Led strategic initiatives across multiple F&B outlets to elevate service standards.
- Reason for leaving, Moving within same company for brand implementation.
Food and Beverage Director
Sheraton Djibouti
02.2019 - 03.2020
- Improvised F&B strategies, driving profitability and guest satisfaction at this beach city hotel.
- Reason for leaving Career development
Food and Beverage Manager
Melia Zanzibar
01.2017 - 01.2019
- Managed luxury resort operations, streamlining services and boosting guest experience.
Food and Beverage Manager
Lux Le Morne Hotel
01.2016 - 01.2017
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Reason for leaving international Career development in new brand
Food and Beverage Manager
Park Hyatt Zanzibar
01.2014 - 01.2016
- Pre Opening team.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Managed bar and wait staff and directed hiring program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
Bar Manager, FnB Services Manager
The Residence Zanzibar
01.2009 - 11.2013
Assistant Bar Manager
The Residence Mauritius
10.2006 - 01.2009
Assistant Bar Manager & Bar Supervisor
Le Beau Rivage Mauritius
01.2004 - 09.2006
Bartender
Grand Hyatt Dubai
02.2003 - 03.2004
Bartender
Le Prince Maurice
12.1999 - 10.2003
Education
Graduate Certificate - Hospitality Management
Cornell University
Online 06.2025 - 06.2025
Certificate - Certificate, Making Capital Investment Decisions
Cornell University
Online 02.2025 - 02.2025
Certificate - Analysis To Evaluate Financial Results Using Ratio
Cornell University
Online 01.2025 - 01.2025
Certificate - Risk And Return: How To Identify, Measure, And Incorporate Into Capital Budgeting Decisions
Cornell University
Online 04.2024 - 04.2024
Certificate - Introduction To Hotel Revenue Management
Cornell University
Online 01.2023 - 01.2023
Certificate - Leading Collaborative Team
Cornell University
Online 02.2023 - 02.2023
Certificate - Leading With Credibility
Cornell University
Online 03.2023 - 03.2023
Certificate - Coaching Skills For Leaders
Cornell University
Online 04.2022 - 04.2022
Certificate - Overbooking Practices in Hotel Revenue Management
Cornell University
Online 02.2022 - 02.2022
Certificate - Forecasting And Availability Controls in Hotel Revenue Management
Cornell University
Online 01.2022 - 01.2022
Certificate - High School Administration
Darwin College Cambridge SC
Mauritius01-2018
Connaissance et Service de Boissons
Hotel School of Mauritius
Mauritius03-2000
Oenology & Wine Tasting
Constance Hotel Academy
Certificate - Stress Management
The Residence Mauritius
Mauritius05-2008
Certificate - Micros Analysis
Mauritius Quality Assurance
Mauritius06-2007
Certificate - Building Manegerial Skills
Mauritius Quality Assurance
Mauritius03-2007
Skills
- Guest services management
- Reservations management
- Strategic planning and analysis
- Marketing
- Property management systems
- Vendor interaction
- Guest experiences
- Employee performance reviews
- Regulatory compliance
- Safety procedures
- Interpersonal communications
- Hospitality
- Outstanding communication skills
Accomplishments
- Played a pivotal role in achieving top rankings on TripAdvisor, enhancing our hotel’s visibility and reputation in the competitive hospitality market.
- Contributed to top satisfaction programs for esteemed hotel brands, including Leading Quality Assurance (LQA) standards and initiatives.
- Part of a team that led our hotel to Relais & Châteaux recognition, showcasing expertise in luxury hospitality and service excellence.
- Instrumental in securing prestigious awards for various hotels. LHW, HACCP, LUXURY AWARDS.
- Played a pivotal role in achieving top TripAdvisor rankings.
- Distinguished for exceptional creativity, contributing to the overall guest experience and satisfaction.
- Spearheaded and implemented a comprehensive sustainability initiative across in organization.
Additional Experiences in Opening Teams
- Le Prince Maurice
- Hilton Mauritius
- Grand Hyatt Dubai
- The Residence Zanzibar
- park hyatt zanzibar
References
- Nicolas, König, COO Plan hotels, nicolas.konig@planhotel.com, nibako@gmail.com, +255689099971
- Yves, Montel, Owner and Managing Director of Otentichost, management@otentichost.com
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Graduate Certificate - Hospitality Management
Cornell University
06.2025 - 06.2025
Certificate - Certificate, Making Capital Investment Decisions
Cornell University
02.2025 - 02.2025
Certificate - Analysis To Evaluate Financial Results Using Ratio
Cornell University
01.2025 - 01.2025
Hotel Manager
Melia Zanzibar
07.2024 - Current
Certificate - Risk And Return: How To Identify, Measure, And Incorporate Into Capital Budgeting Decisions
Cornell University
04.2024 - 04.2024
Resident Manager
Gran Melia Arusha
10.2023 - 06.2024
Certificate - Leading With Credibility
Cornell University
03.2023 - 03.2023
Certificate - Leading Collaborative Team
Cornell University
02.2023 - 02.2023
Certificate - Introduction To Hotel Revenue Management
Cornell University
01.2023 - 01.2023
Executive Assistant Manager (In Charge of F&B)
Gran Melia Arusha
11.2022 - 10.2023
Certificate - Coaching Skills For Leaders
Cornell University
04.2022 - 04.2022
Certificate - Overbooking Practices in Hotel Revenue Management
Cornell University
02.2022 - 02.2022
Certificate - Forecasting And Availability Controls in Hotel Revenue Management
Cornell University
01.2022 - 01.2022
Food and Beverage Director
Sheraton Djibouti
02.2019 - 03.2020
Food and Beverage Manager
Melia Zanzibar
01.2017 - 01.2019
Food and Beverage Manager
Lux Le Morne Hotel
01.2016 - 01.2017
Food and Beverage Manager
Park Hyatt Zanzibar
01.2014 - 01.2016
Bar Manager, FnB Services Manager
The Residence Zanzibar
01.2009 - 11.2013
Assistant Bar Manager
The Residence Mauritius
10.2006 - 01.2009
Assistant Bar Manager & Bar Supervisor
Le Beau Rivage Mauritius
01.2004 - 09.2006
Bartender
Grand Hyatt Dubai
02.2003 - 03.2004
Bartender
Le Prince Maurice
12.1999 - 10.2003
Oenology & Wine Tasting
Constance Hotel Academy
Certificate - High School Administration
Darwin College Cambridge SC
Connaissance et Service de Boissons
Hotel School of Mauritius
Certificate - Stress Management
The Residence Mauritius
Certificate - Micros Analysis
Mauritius Quality Assurance
Certificate - Building Manegerial Skills
Mauritius Quality Assurance
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