Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Personal Information
Timeline
Generic

VICTORIA NESTORY

Dar Es Salaam

Summary

Dynamic Business Development Manager with a proven track record at Jubilee Life Insurance Corporation, excelling in client acquisition and strategic partnerships. Leveraging strong negotiation skills and market analysis expertise, I drove a 30% expansion in the client portfolio while enhancing customer satisfaction through effective relationship management and cross-functional collaboration.

Overview

9
9
years of professional experience

Work History

Business Development Manager – Logistics

Company Name
01.2023 - Current
  • Client Acquisition & Strategic Partnerships: Spearheaded new client acquisition and strategic partnerships, driving revenue growth across logistics, freight forwarding, and supply chain service lines.
  • Market Analysis & Tailored Solutions: Identified market trends and customer needs, delivering customized logistics solutions and closing high-value deals.
  • Key Account Management: Managed a portfolio of key accounts, ensuring service excellence and maximizing client retention.
  • Cross-Functional Collaboration: Worked closely with operations, pricing, and customer service teams to optimize service delivery and enhance customer satisfaction.
  • Commercial Negotiations: Negotiated commercial contracts, boosting profit margins and increasing annual revenue by 15%.
  • CRM & Pipeline Management: Utilized CRM tools (e.g., Salesforce, HubSpot) to track leads, monitor pipeline activity, and analyze performance metrics.
  • Target Achievement: Consistently exceeded sales targets and KPIs, contributing to both regional and national business growth.
  • Expanded the client portfolio by 30% within the first year through proactive lead generation and strategic relationship management.
  • Successfully closed multiple long-term contracts valued at over $500,000 annually.

Managing Director

AMVIC Insurance Brokers
Dar es Salaam
07.2023 - 05.2024
  • Strategic Leadership: Formulated and executed business strategies to achieve board and shareholder objectives.
  • Strategic Advisory: Advised the board and Chairperson on market conditions and company outlook, ensuring informed decision-making.
  • Business Planning: Developed and implemented comprehensive business plans focused on cost-effective operations and market expansion.
  • Policy and Compliance: Ensured adherence to company policies and legal guidelines across all levels of the organization.
  • Stakeholder Engagement: Cultivated and maintained strong relationships with shareholders, business partners, and regulatory authorities.
  • Financial Oversight: Managed financial performance, investments, and business ventures to drive growth and profitability.
  • Executive Management: Delegated responsibilities and supervised executives, providing guidance to enhance team performance.
  • Public Representation: Acted as the company’s spokesperson and public relations representative, strengthening the company’s market profile.
  • Problem Resolution: Analyzed and addressed complex issues to ensure company stability and growth.

Relationship Manager – Bancassurance

Jubilee Life Insurance Corporation (T) Limited
Dar es Salaam
08.2021 - 07.2023
  • Customer Account & Relationship Management: Cultivated and managed customer accounts, fostering strong relationships and enhancing client satisfaction.
  • Marketing Strategy Execution: Developed and implemented marketing initiatives for Bancassurance products, driving increased visibility and sales.
  • Sales Reporting and Forecasting: Maintained comprehensive daily sales reports and forecasts, providing critical performance data to the Head of Bancassurance.
  • Tailored Financial Solutions: Analyzed customer needs to deliver customized financial solutions, ensuring alignment with client objectives and requirements.
  • Insurance Requirement Support: Managed client relationships to address and fulfill all insurance requirements, providing expert guidance and support.
  • Documentation Compliance: Ensured all customer documentation was complete, compliant with bank policies, and adhered to underwriting guidelines.
  • Discrepancy Resolution: Collaborated with coordinators to resolve discrepancies in customer documentation, ensuring accuracy and compliance.
  • Client Engagement: Conducted monthly visits to existing clients to identify and pursue cross-selling opportunities, enhancing client retention and revenue.
  • Prospective Client Outreach: Engaged with a minimum of five new prospective clients daily to expand the client base and drive new business.
  • Value-Added Interactions: Delivered valuable interactions through client calls, improving customer engagement and satisfaction.
  • Ongoing Product Training: Attended regular product training sessions to stay informed on market developments and enhance product knowledge.
  • Additional Responsibilities: Executed additional duties as assigned to support the overall objectives of the Bancassurance department.
  • Leadership and Coaching: Maintained exceptional performance by effectively leading, managing, and coaching Bancassurance Sales Officers, ensuring continuous team development and success.
  • Product Awareness and Cross-Selling: Successfully expanded awareness of Life Insurance products among bank staff and customers, leading to increased cross-selling opportunities within the branch’s customer base.

Business Development Manager – Corporate

Jubilee Life Insurance Corporation (T) Limited
Dar es Salaam
08.2021 - 06.2022
  • Corporate Business Development: Managed and expanded new corporate business, including Group and Credit Life portfolios, to achieve revenue targets (Gross Written Premium).
  • Retention Strategy: Designed and implemented business retention strategies to meet group and Credit Life retention goals.
  • Profitable Growth: Drove profitable growth of the life insurance business in line with performance targets.
  • Operational Efficiency: Ensured departmental efficiency and cost-effectiveness in product delivery, channel management, and adherence to service level agreements.
  • Strategic Planning: Developed and executed growth strategies and plans to drive business expansion.
  • Client Relationship Management: Cultivated and maintained strong client relationships, enhancing client satisfaction and retention.
  • Client Base Expansion: Increased the client base through targeted outreach and strategic networking.
  • Product Expertise: Leveraged in-depth knowledge of business products and value propositions to meet client needs and drive sales.
  • Proposal Development: Prepared and wrote compelling business proposals to secure new business opportunities.
  • Stakeholder Negotiation: Engaged in negotiations with stakeholders to align on terms and secure agreements.
  • Business Analysis: Identified and mapped business strengths and customer needs to tailor solutions and drive growth.
  • Opportunity Research: Researched business opportunities and viable income streams to inform strategic decisions.
  • Industry Monitoring: Monitored industry trends locally and internationally to stay ahead of market developments and adjust strategies accordingly.
  • Performance Reporting: Provided detailed reports on successes and areas for improvement to guide strategic adjustments.
  • Proactive Target Achievement: Demonstrated proactivity in meeting targets and deadlines, ensuring alignment with business objectives.
  • Professional Customer Service: Delivered high levels of professionalism in servicing customers, representing Jubilee Life with excellence and maintaining strong relationships.
  • Portfolio Growth: Successfully fast-tracked 8 pending and new corporate prospects, resulting in a 35% increase in the portfolio’s premium within the first 5 months.
  • Strategic Onboarding: Played a key role in supporting the Bancassurance department to onboard 6 major banks—including I&M Bank, BOA Bank, Equity Bank, Finca Microfinance Bank, Mwanga Hakika Bank, and Access Bank—contributing to an anticipated annual premium of over 2 billion across Group Life, Credit Life, and Bancassurance products.

Relationship Officer - Retail Banking

United Bank for Africa Limited
Dar es Salaam
05.2016 - 08.2021
  • Enhance account profitability by cross-selling additional products and services to the bank’s customers.
  • Promote and drive sales of insurance premium financing to both individual and corporate clients.
  • Oversee collections on customer accounts to support foreign exchange (FX) operations and other business activities.
  • Identify and cultivate banking relationships with conglomerates to expand the bank’s network and opportunities.
  • Manage and verify documentation throughout the credit application and disbursement processes to ensure compliance and accuracy.
  • Source and track customers' tenured investments and facilities to optimize returns and manage risk.
  • Respond promptly and effectively to customer inquiries and complaints, ensuring high levels of satisfaction.
  • Compile and prepare weekly and monthly performance reports and statistics for management review.
  • Regularly review and monitor the customer’s main account to ensure proper account management.
  • Reconcile all transactions on customer accounts as needed to maintain accuracy and resolve discrepancies.
  • Assist in processing customers’ letters of credit and handle invisible transactions efficiently.
  • Initiate and execute recovery actions on non-performing credit facilities to mitigate losses.
  • Keep an updated and comprehensive database of customers' operational records, including both existing and prospective client data.
  • Conduct monthly evaluations of performance reports and assist in assessing progress against departmental scorecards and budgets.
  • Portfolio and Asset Growth: Contributed to a portfolio and risk assets increase of $1.2 million by enhancing utilization of existing lines, driving inflows, and improving profitability through a heightened focus on customer-centricity and leveraging the existing customer value chain.

Sales Intern – Retail Banking

United Bank for Africa Limited
Dar es Salaam
12.2015 - 04.2016
  • Developed and implemented sales training programs that improved sales skills.
  • Drive growth by increasing the number of new accounts and prepaid cards through proactive outreach and targeted promotions.
  • Regularly oversee and manage customers' primary accounts to ensure accuracy, satisfaction, and address any discrepancies.
  • Respond promptly and effectively to daily customer inquiries and complaints, ensuring high levels of satisfaction and resolving issues efficiently.
  • Conduct research on market trends and customer needs to assist in developing strategies for attracting new clients and retaining existing ones.
  • Assist the sales team in preparing presentations, reports, and promotional materials to support client acquisition and retention efforts.
  • Perform administrative tasks such as data entry, scheduling appointments, and maintaining accurate records to support the banking team.
  • Develop a strong understanding of the bank’s products and services to effectively communicate benefits and assist customers in making informed decisions.
  • Work closely with other departments to ensure seamless customer service and resolve any issues that may arise.
  • Sales Intern Award: Received the Certificate for Best Sales Intern for outstanding performance in May 2016, which directly contributed to securing permanent employment.

Education

BSC. - Real estate Finance and Investments

Ardhi University
Dar es Salaam
01.2015

Advanced Level Certificate -

Jangwani Secondary School
Dar es Salaam
01.2011

Ordinary Level Certificate -

Kowak Girls Secondary School
Mara
01.2008

Skills

  • Multitasking and adaptability
  • Team collaboration
  • Pressure management
  • Computer proficiency
  • Microsoft Office expertise
  • Quick learner
  • Communication skills
  • Customer service excellence
  • Client acquisition
  • Commercial negotiation
  • Key account management
  • CRM management
  • Sales forecasting
  • Strategic planning
  • Market analysis
  • Stakeholder engagement
  • Financial oversight
  • Performance reporting
  • Problem resolution

References

References available upon request.

Hobbies and Interests

  • Travelling
  • Socializing
  • Watching Movies

Languages

  • English
  • Kiswahili

Personal Information

  • Date of Birth: 06/28/91
  • Nationality: Tanzanian

Timeline

Managing Director

AMVIC Insurance Brokers
07.2023 - 05.2024

Business Development Manager – Logistics

Company Name
01.2023 - Current

Relationship Manager – Bancassurance

Jubilee Life Insurance Corporation (T) Limited
08.2021 - 07.2023

Business Development Manager – Corporate

Jubilee Life Insurance Corporation (T) Limited
08.2021 - 06.2022

Relationship Officer - Retail Banking

United Bank for Africa Limited
05.2016 - 08.2021

Sales Intern – Retail Banking

United Bank for Africa Limited
12.2015 - 04.2016

BSC. - Real estate Finance and Investments

Ardhi University

Advanced Level Certificate -

Jangwani Secondary School

Ordinary Level Certificate -

Kowak Girls Secondary School

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VICTORIA NESTORY