Victoria Githengi
Summary
Accomplished professional with expertise in technical support and team collaboration, adept at process optimisation and technical product understanding. Demonstrates strong customer relations skills and a comprehensive understanding of regulatory requirements.
Proficient in project lifecycle understanding, agile methodologies, and market research analysis with an aim to leverage these competencies to drive innovation and efficiency in dynamic environments.
Committed to delivering top-notch support and achieving operational excellence in the DSC product specialist role.
Overview
5
5
years of professional experience
Work history
Service engineer
Krones LCS East Africa
07.2022 - Current
- Provided on-site and remote technical support to clients, ensuring optimal equipment performance and ensuring minimal disruption.
- Utilised advanced diagnostic tools to quickly identify faults in machinery components.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
- Maintained excellent customer relations, provided expert technical advice on machine management.
- Collaborated with multidisciplinary teams and coaching of customer teams on system operation and maintenance.
- Prepared detailed reports after each visit documenting services rendered or repairs carried out and communicating repair needs and issues to customers.
- Maintained knowledge of updated changes in various equipment models.
Technical Operator
East African Breweries Limited
01.2022 - 06.2022
- Employed quality control measures; ensured adherence to industry standards.
- Performed routine inspections of equipment maintaining excellent condition and longevity.
- Undertook detailed data analysis tasks; provided valuable insights to management team.
- Optimised resource allocation to reduce operational costs through involvement in continuous improvement projects.
- Conducted regular maintenance checks for optimal equipment functionality.
- Operated, maintained, improved and repaired Can line equipment.
Engineering apprentice
East Africa Breweries Limited
10.2020 - 12.2021
- Facilitated regular safety checks, ensured compliance with regulations.
- Adhered strictly to company protocols, promoted safe working environment.
- Followed stringent quality control processes diligently, reduced manufacturing errors significantly through continuous improvement projects with teams across departments.
- Demonstrated exceptional learning ability whilst undergoing rigorous training modules.
- Acquired hands-on experience with variety of machinery used in production lines during apprenticeship period.
Quality control engineer
Sai Raj Limited
06.2020 - 09.2020
- Managed documentation related to quality control procedures, facilitated transparent functioning of department including quality control manuals
- Identified potential issues to prevent defects before production commenced.
- Coordinated testing activities for ensuring streamlined operations.
- Investigated customer complaints, ensured prompt resolution of issues.
Education
Bachelor of Science - Mechatronic Engineering
Dedan Kimathi University of Technology
Nyeri, Kenya 09/2015 - 06/2019
Siemens Mechatronic System Certification Program - Siemens Mechatronic System Certification Program
Siemens Centre, Dedan Kimathi University of Technology
Nyeri, Kenya 09/2016 - 12/2018
Diploma of Higher Education - Diploma in Packaging Technologies Module 1
Institute of Brewing And Distilling
Nyeri, Kenya 02/2021 - 06/2021
Certified Associate in Project Management
Project Management Institute
Nairobi, Kenya 04/2025 -
Skills
- Technical support
- Team collaboration
- Process optimisation
- Technical product understanding
- Customer relations
- Understanding of regulatory requirements
- Product lifecycle understanding
- Knowledge of agile methodologies
- Market research analysis
Languages
English
Fluent
Swahili
Fluent
Accomplishments
Member of the Rotary International
- Served as president for the Rotaract Club of DeKUT.
- Served as Assitant District Rotaract Representative for various clubs in Nairobi and Mt. Kenya Region.
- District Membership Director which involved creating and implementing strategies that towards improving membership.
- Rotary Youth Leadership Awards: Led team in planning and executing the event that focuses on leadership training and creating connections
Affiliations
Photography
Sustainability and clean energy projects
References
References available upon request.
Timeline
Service engineer
Krones LCS East Africa
07.2022 - Current
Technical Operator
East African Breweries Limited
01.2022 - 06.2022
Engineering apprentice
East Africa Breweries Limited
10.2020 - 12.2021
Quality control engineer
Sai Raj Limited
06.2020 - 09.2020
Bachelor of Science - Mechatronic Engineering
Dedan Kimathi University of Technology
09/2015 - 06/2019
Siemens Mechatronic System Certification Program - Siemens Mechatronic System Certification Program
Siemens Centre, Dedan Kimathi University of Technology
09/2016 - 12/2018
Diploma of Higher Education - Diploma in Packaging Technologies Module 1
Institute of Brewing And Distilling
02/2021 - 06/2021
Certified Associate in Project Management
Project Management Institute
04/2025 -
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