Victoria Elisante Muro
Summary
Human Resource Management professional specializing in Talent Management, Organizational Development, and Learning and Development. Holds a master's degree in Human Resource Management from Napier University and memberships in CIPD and CPHR AB. Proven ability to communicate effectively and build relationships with diverse audiences. Focused on supporting organizational goals through proactive contributions and continuous personal development.
Overview
20
20
years of professional experience
Work History
Human Resource Manager
Mbezi Tiles Company Ltd.
07.2014 - Current
- Provided HR leadership and support as an employee relations resource for all personnel at assigned site.
- Planned, developed, and coordinated HR initiatives aligned with strategic business objectives.
- Championed Core Values, emphasizing safety commitment, respect for individuals, and ethical compliance.
- Communicated implications of HR programs while adapting them to meet organizational needs.
- Interpreted and communicated site requirements to identify solutions addressing specific needs.
- Acted as a change agent in supporting implementation of essential business initiatives.
- Advocated for employees by developing policies, resolving issues, and consulting on labor relations matters.
- Coached managers in effective change management practices to enhance initiative application.
Human Resource Manager
Precision Air Service Plc
04.2012 - 06.2014
- Directed human resource team to deliver comprehensive HR services across the business.
- Managed employee relations, including absence, disciplinary, grievance, and sickness issues.
- Measured employee satisfaction and pinpointed areas requiring improvement.
- Coached managers on performance management processes and best practices.
- Guided learning and development initiatives for managers and teams.
- Implemented training agenda, identifying key focus areas for development.
- Oversaw recruitment and retention strategies, managing talent and succession planning.
- Collaborated with Managing Director to ensure compliance with current employment law.
Human Resource Manager
Mwananchi Communications Limited
04.2011 - 04.2012
- Updated labor laws and practices to ensure compliance with best practices.
- Facilitated development and implementation of employee recognition programs to enhance retention and motivation.
- Managed policies ensuring workforce health and productivity.
- Coordinated cost-effective medical scheme promoting positive staff relations with health service providers.
- Monitored administration of Group's retirement benefit scheme for optimal performance.
- Supported line managers in manpower planning to fulfill human resource needs.
- Conducted job evaluation process, salary surveys, and recommended competitive actions.
- Implemented Performance Management System, Talent Management, Sales Academy, E-Learning, and Succession Planning.
Recruitment - Key Talent Recruitment & Selection Manager
Millicom Ltd (Tigo)
09.2007 - 01.2011
- Analyzed personnel requisitions to initiate candidate recruitment process.
- Identified recruitment sources for effective candidate selection.
- Crafted job advertisements and determined optimal advertising channels.
- Executed recruitment process through interviews, psychometric tests, and skills assessments.
- Conducted exit interviews for key positions to assess motivations behind resignations.
- Managed contracting process for selected candidates, securing necessary documentation.
- Submitted monthly reports on new hires to Head of Human Resource Department.
- Provided recruitment guidance and support to line and departmental managers.
Human Resource Officer
Globeleq / Songas Limited
01.2007 - 09.2007
- Coordinated training activities with training committee to ensure timely development and delivery of modules.
- Assisted in creating comprehensive training workbooks.
- Managed recruitment processes, including preparation of appointment letters and employment contracts.
- Ensured compliance with Songas safety and environmental standards for employees and contractors.
- Supported human resource functions such as planning, job evaluation, and recruitment to meet business needs efficiently.
- Oversaw human resource activities related to services, remuneration, performance management, and employee relations.
- Maintained accurate leave and absence records for all personnel.
- Prepared monthly Human Resource reports detailing key metrics and activities.
HR Learning and Development Adviser
NHS Quality Improvement Scotland
08.2005 - 11.2006
- Acted as first point of contact for all learning and development inquiries.
- Prepared management reports on training and development matters.
- Collaborated with Employee Development Manager to resolve training policy issues.
- Advised managers on staff development, researching options and monitoring trainee feedback.
- Maintained HR database systems to ensure accurate and up-to-date training records.
- Coordinated with external providers regarding training program logistics.
- Processed invoices for finance department to ensure timely payments.
- Supported implementation of e-KSF system by managing staff-manager coordination.
Education
MSc (Hons) -
Human Resources Management
Edinburgh, United KingdomBA (Hons) -
Sociology
Sunderland, United KingdomSkills
- Policy implementation
- Training development
- Succession planning
- Labor relations
- Talent management
- Performance management
- Learning and development
- Team management
- Employee relations
- Recruitment and selection
- Compliance management
- Team leadership
- Change management
- Conflict resolution
- Job evaluation
- Staff development
- Microsoft Office and DocuSign
- Employment contracts
- Grievance handling and redressal
- Retention management
- Employee discipline procedures
- Goal setting
- Legal compliance
- HR policies and procedures
- Problem-solving skills
- Contract negotiation
- Coaching and mentoring
- Compensation and benefits
Additional Information - Professional Board
- Member of Chartered Institute of Personnel Development: United Kingdom
- Chartered Professional in Human Resources of Alberta (CPHR AB): Canada
Timeline
Human Resource Manager
Mbezi Tiles Company Ltd.
07.2014 - Current
Human Resource Manager
Precision Air Service Plc
04.2012 - 06.2014
Human Resource Manager
Mwananchi Communications Limited
04.2011 - 04.2012
Recruitment - Key Talent Recruitment & Selection Manager
Millicom Ltd (Tigo)
09.2007 - 01.2011
Human Resource Officer
Globeleq / Songas Limited
01.2007 - 09.2007
HR Learning and Development Adviser
NHS Quality Improvement Scotland
08.2005 - 11.2006
MSc (Hons) -
Human Resources Management
BA (Hons) -
Sociology
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