Victor Allen Mtowe

• Drove adoption of Education ERP through strategic sales leadership across schools.
• Ensured client satisfaction by managing high-value relationships in IT services.
• Aligned software delivery with client needs through collaboration with deployment teams.
• Conducted demos and training sessions to enhance understanding of software features.
• Identified new opportunities by closely monitoring industry trends.
• Leveraged CRM tools for improved client management and follow-ups, enhancing retention rate.

• Managed business relationships to ensure loyalty and long-term commitment.
• Established strong rapport with clients through regular communication.
• Prepared detailed reports to provide insight into account performance.
• Developed new strategies with a focus on customer retention.
• Achieved client satisfaction by managing key accounts effectively.
• Worked closely with product development teams for customising offerings according to client needs.

• Developed and implemented strategies to increase customer base and revenue growth.

• Conducted market research and identified potential business opportunities.

• Built relationships with clients, partners and vendors to facilitate successful partnerships.

• Created presentations on the company's services, products, pricing plans and marketing campaigns.

• Organized trade shows, conferences and other events to promote the brand image of the organization.

• Drafted proposals for potential customers outlining terms of service agreements.

• Assisted in the planning and implementation of marketing campaigns using various channels such as print media, digital platforms.

• Established strong relationships with key decision makers within client organizations.

• Managed social media platforms, boosting online presence and engagement.
• Developed compelling sales pitches for improved customer engagement.
• Collaborated closely with various departments to ensure consistency across all marketing materials and branding efforts.
• Identified potential clients, leading to increased market share.

• Developed and presented business plans for clients to assist in the decision-making process.

• Conducted surveys of customer satisfaction to identify areas of improvement.