Veronica Jackson Kimaro
DSM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Reconciliation supervisor
DCB Commercial Bank
02.2019 - Current
- Digital banking reconciliation and accurate maintenance of department’s general ledger accounts on daily basis
- Airtel money, Vodacom and Tigo pesa
- TIPS account reconciliation TIGO wakala reconciliation Cash center operations-collecting cash from BOT/other banks to cash center, depositing cash from cash center to BOT
- Verifying and Supervising transactional entries passed by subordinates
- Attending customers’ queries related to digital banking transactions MNOs and resolve them timely and ensure customers satisfaction
- Working closely with Digital reconciliation manager on closure of digital banking issues Follow up on back log reconciliation items
- Management of cash at cash centre and across branches
- Adhere to regulations, corporate policy, standards and procedures in all reconciliation activities
- Ensuring all digital platform processes, workflow adhere to control through proactive end to end reconciliation
- Adherence to compliance and operational risk controls in accordance with operations manual
- Manage float at Head office and across branches
- Compile departmental reconciliations for submission to Finance Manager for reviews Reconcile clearing, ATM, VISA& wallet and follow up all reconciling transactions continuously and provide updates to the management
- Reconcile timely and clear all reconciling items in agreed timeline per policy and manuals
Operations supervisor/Clearing Officer
DCB Commercial Bank
08.2018 - 02.2019
- Cheque clearance through BOT TACH system and passing entries for settlement purposes with other banks when required
- Reconciliation and accurate maintenance of department’s general ledger accounts
- Reconciliation of mobile banking account on daily basis and settlement of account when requested with service providers
- Verifying and Supervising transactional entries passed by subordinates
- Accepting and processing funds transfer both within the country and oversees via TISS and SWIFT
- Purchase of electronic monies from MNO’S for agency purposes
- Handled customers’ complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution and customer satisfaction
- Salary, Pension and Processing EFT’s which entails preparation of files for upload so as to disburse the monies to customer’s accounts and reconciling corresponding accounts
- Filling of vouchers and department documents for safe record keeping
- Maintained and exceeded company's established quality, compliance, and customer service standards
Call center supervisor
DCB Commercial Bank
04.2017 - 05.2018
- Attended, followed up and resolved customer complaints timely
- Organizes and directs day to day activities related to call center operations Provided support, reports and resolved problems and customers’ complaints and ensured customers satisfaction
- Monitored agents and call center performance and analyze reports
- Carried out supervision, couching, call monitoring and training to call center agents
- Supervised and managed functions related to call center work area.
Supervisor category A-operations department
DCB Commercial Bank
11.2016 - 03.2017
- Handled customers’ complaints through mobile and provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution and customer satisfaction
- Verifying and supervising transactional entries passed by subordinates
- Accepting and processing funds transfer both within the country and oversees via TISS and SWIFT Filling of vouchers and department documents for safe record keeping.
Customer Service Supervisor Category B
DCB Commercial Bank
02.2014 - 01.2016
- Ensured high quality personal services to customers Maintained and exceeded company's established quality, compliance, and customer service standards Monthly/weekly/daily reports preparation Cash Custodian Tellers’ vouchers checking and verification
- Verifying and supervising entries posted by subordinates Checking and verifying newly opened customers’ accounts
- TISS processing Dormant account verification Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution and customer satisfaction Checked and verifying Probate documents and processing.
Accounts Assistant/ ATM Custodian
DCB Commercial Bank
01.2013 - 01.2014
- Reconciliation and accurate maintenance of branch general ledger accounts
- Documenting and posting the adjusting entries of the bank
- Time to time transactional entries in the banks ledgers and journal and ensuring accuracy in the entries
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution and customer satisfaction
- Posting ATM cash settlement to our bank as well as other banks that are part of Umoja switch on a daily basis
- Doing daily maintenance of ATM machine attending to any problems that may cause the ATM machine not to function properly including loading and unloading cash
- Preparation of branch position and closing report on a daily and monthly basis as per standards, rules and regulations of the bank
- Receive, invoices or bills, and arrange for payments
- Receive Performa invoices and writing LPO’s for the necessary purchases
- Filling of vouchers and department documents for safe record keeping.
Operations officer
DCB Commercial Bank
03.2011 - 01.2012
- Opened accounts for customers Issued ATM cards to customers
- Quickly and effectively solved customers’ challenges Customers Cheque book orders preparation
- Processed transactions, including money transfer and, data entry to update client files
- Activated customer’s accounts
- Issue Bank Statements and Account balance
- Contact to customer in case of any problem in his account
- Maintain confidentiality of customer’s accounts
- Closing customer’s account in case of willingness of customer under the laid procedures Processed customer requests for services, such as additional signatories, change of address and reissue of statements
- Performed duties related to working with a bank's customers and helping customers understand their accounts
- Checked status of bank accounts, explain incurred fees and help customers with any issues pertaining to account
- Described promotional offers and used persuasive sales techniques to upsell services and/or convince clients to apply for additional banking services
- Issued cheque books to customers
Education
Master of Science - MSc Finance And Investment
COVENTRY UNIVERSITY
TANZANIA11.2018
Bachelor of Arts - ADVANCED DIPLOMA IN BANKING
INSTITUTE OF FINANCE MANAGEMENT
TANZANIA11.2009
Skills
- Excellent interpersonal skills and ability to work as a team member in the multicultural environment
- Exceptional customer service skills
- Result oriented and self-driven
- Supportive team player and leader
- Operationally efficient
- Client orientation and ability to work independently
- Ms word
- Ms Excel
- Ms Office Outlook
- Internet & Email
- Ms Power Point
Motto
Working hard to achieve the best.
Other Names
Jackson Kimaro
References
- Mr. Daniel Makyao, Officer in Charge operations, DCB Commercial Bank, P.O box 19648, Dar es Salaam, 0713 290 078, dmakyao@dcb.co.tz
- Anita Otonya, Senior Recovery Supervisor, DCB Commercial Bank, Dar es salaam, 0754 365 619 / 0685 700 632, aotonya@dcb.co.tz
- Fredy Mrema, Senior Recovery Supervisor, Dar es salaam, 0782887695
Timeline
Reconciliation supervisor
DCB Commercial Bank
02.2019 - Current
Operations supervisor/Clearing Officer
DCB Commercial Bank
08.2018 - 02.2019
Call center supervisor
DCB Commercial Bank
04.2017 - 05.2018
Supervisor category A-operations department
DCB Commercial Bank
11.2016 - 03.2017
Customer Service Supervisor Category B
DCB Commercial Bank
02.2014 - 01.2016
Accounts Assistant/ ATM Custodian
DCB Commercial Bank
01.2013 - 01.2014
Operations officer
DCB Commercial Bank
03.2011 - 01.2012
Master of Science - MSc Finance And Investment
COVENTRY UNIVERSITY
Bachelor of Arts - ADVANCED DIPLOMA IN BANKING
INSTITUTE OF FINANCE MANAGEMENT