Summary
Overview
Work history
Education
Skills
REFEREES
Languages
Certification
COURSES
Timeline
Generic

VERONICA EMMANUEL

Dar Es Salaam,Tanzania

Summary


I am detail-oriented professional with a strong proficiency in Microsoft Office and exceptional organisational skills. Demonstrates effective communication and precision under pressure, ensuring efficient email handling and calendar management. Adept at managing travel arrangements and prioritising tasks to enhance productivity. Committed to leveraging multitasking abilities and time management expertise to support dynamic work environments.


Overview

10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

RECEPTIONIST

ENABEL-BELGIAN DEVELOPMENT AGENCY
Dar es Salaam, Dar es Salaam Region
05.2025 - Current
  • Welcome and direct the visitors to the appropriate waiting room, meeting room or office.
    • Notify the host of the arrival of a visitor, keep the visitor informed and put him/her at ease.
    • Ensure that the reception area is clean and well-kept,
    • Receive and dispatch deliveries to the recipients.
    • Answer calls and direct them to the right persons,
    • Sort out, register and dispatch IN/OUT mails,
    • Prepare mail for diplomatic pouches,
    • Process recommended mails,
  • Provide general administrative support copies, scan documents
    • File and archive all kinds of documents,
    • Ensure supply of office materials,
    • Manage the office store.
    • Provide general office management and HR administrative support.
  • Contact professional courier services when necessary.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Ensured efficient travel arrangements for staff including booking flights and accommodations.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.

ADMINISTRATIVE ASSISTANT-FRONT DESK

MARYLAND GLOBAL INITIATIVES TANZANIA
Dar Es Salaam, Tanzania
01.2018 - 09.2021
  • Expertly greeted visitors and efficiently handled inquiries through email and telephone communication.
  • Diligently recorded minutes for staff and Senior Management team meetings.
  • Coordinated workshops and meetings, securing venues and preparing necessary materials and stationery.
  • Supported the Technical team in planning and organizing workshops.
  • Crafted and distributed invitation letters to participants.
  • Monitored office furniture and equipment, ensuring timely repairs and maintenance.
  • Managed office supplies inventory, placing and expediting orders, and adhering to storage management protocols.
  • Facilitated executive communication, including call management, mail prioritization, and drafting correspondence.
  • Efficiently processed official emails and directed correspondence.
  • Coordinated comprehensive travel arrangements and accommodations for managers and staff.
  • Supervised office support staff, including drivers and cleaners.
  • Processed and prepared flight and hotel invoices for payments with finance team.
  • Delivered timely administrative support, assisting HR with employee file updates and documentation.
  • Organized office calendar, scheduled meetings, and maintained event coordination.
  • Developed spreadsheets, organized files, and managed document scanning.
  • Handled office petty cash maintenance and transactions.
  • Undertook additional tasks as directed by the supervisor.
  • Provide staff travel and accommodation arrangements for optimal itinerary management.
  • Ensured office operational efficiency through supply management and administrative support functions.

CUSTOMER SURVEY PERSONNEL (Intern)

FINCA MICROFINANCE BANK
Iringa
07.2017 - 12.2017
  • Educating customers on product opportunities and company offerings.
  • Documented conversations with customers to track requests, problems, and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Secured client retention by driving service and product benefits, features, and recommendations around clients' needs.
  • Answered customer questions and addressed concerns, resulting in reducing the number of customer complaints.

DATA ENTRY CLERK (Intern)

JHPIEGO TANZANIA
Iringa
06.2015 - 09.2015
  • Input client information into DHIS 2 system database to provide easy access to supervisor to essential client data.
  • Identified and corrected data entry errors to prevent duplication across DHIS 2 systems.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Compiled, sorted, and verified digital data against source documents.
  • Identified, corrected, and reported data entry errors.
  • Compiled data from source documents prior to data entry.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
  • Used data input interface to transcribe information from physical source documents into databases.
  • Compiled and formatted data requested to generate and present reports on contact details, transaction history and basic data trends over time.
  • Reported malfunctioning or unusable technologies to request.

Education

Bachelor of Business Administration - Business in Marketing

University of Iringa
Tanzania
10.2014 - 12.2017

Diploma of Higher Education - Business Administration

University of Iringa
Tanzania
10.2012 - 10.2014

Skills

  • Effective Communication
  • Organization
  • Attention to detail
  • Time management
  • Travel arrangements
  • Multitasking
  • Task prioritisation
  • Microsoft Office proficiency
  • Email handling efficiency
  • Precision under pressure
  • Calendar management
  • Meeting & event coordinator
  • Customer Service

REFEREES

MS. LUCY MASSAWE

Tittle: Human Resources & Admin Manager

Organization: ICAP Tanzania

Phone: +255 767 840 127

Email:lm3742@cumc.colombia.edu, 


MR. GASTON MPWEPWA,

Tittle: Project Accountant.

Organization: Ciheb Tanzania (formerly-Maryland Global Initiatives Tanzania)

Phone: 0758 112 369

Email: Gmpwepwa@cihebtanzania.org


Dr. John Ng’wangu Kahemele
Title: Deputy Country Director
Organization: ICAP Tanzania
Phone: +255 753 200 800
Email:njk2151@cumc.columbia.edu

Languages

Swahili
Native
English
Fluent

Certification

Certificate of service from Maryland Global Initiatives Tanzania

COURSES

E-Learning Integrity- Enabel May 2025.


E-Learning Be safer- Enabel July 2025.


Project Management in Global Health-University of Washington 2021.


Leadership and Mangement in Global Health-University of Washington 2021.



Timeline

RECEPTIONIST

ENABEL-BELGIAN DEVELOPMENT AGENCY
05.2025 - Current

ADMINISTRATIVE ASSISTANT-FRONT DESK

MARYLAND GLOBAL INITIATIVES TANZANIA
01.2018 - 09.2021

CUSTOMER SURVEY PERSONNEL (Intern)

FINCA MICROFINANCE BANK
07.2017 - 12.2017

DATA ENTRY CLERK (Intern)

JHPIEGO TANZANIA
06.2015 - 09.2015

Bachelor of Business Administration - Business in Marketing

University of Iringa
10.2014 - 12.2017

Diploma of Higher Education - Business Administration

University of Iringa
10.2012 - 10.2014

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VERONICA EMMANUEL