VENERANDA KIBISA
DAR ES SALAAM
Summary
Dynamic and results-oriented Operations Manager with nine years of distinguished experience in the automobile and FMCG sectors. Proven track record of delivering exceptional results in leadership, logistics coordination, and operational optimization. Recognized for consistently achieving high customer satisfaction levels and driving organizational efficiency. Proficient in public speaking and social media engagement. A dedicated professional committed to fostering team collaboration and exceeding performance targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Order Generation Manager
Coca-Cola Kwanza Co Ltd
DAR ES SALAAM
09.2020 - Current
- Spearheaded nationwide logistics oversight and enhancement, optimizing stock movements across all 14 depots of Coca-Cola Kwanza.
Personal Assistant to the Managing Director
Coca-Cola Kwanza Company Limited
DAR ES SALAAM
07.2019 - 09.2020
- Provided comprehensive administrative support to the Managing Director, including managing schedules, organizing events, and handling confidential information
- Additionally, supported the Country Management Team (CMT) with various administrative tasks, ensuring efficient coordination of activities and effective communication between the MD, CMT members, and internal/external stakeholders.
Sales Advisor
Superdoll Trailer Manufacture Co Ltd
DAR ES SALAAM
11.2022
Education
MBA - Business Administration
Eastern And Southern Africa Management Institute
ESAMI-DAR 11-2022
Bachelor of Arts - Political Science And Public Administration
University of Dodoma
Skills
- Leadership and Team Management
- Logistics Coordination and Optimization
- Customer Service and Satisfaction
- Public Speaking and Presentation
- Social Media Engagement
- Strategic Planning and Execution
- Process Improvement
- Relationship Management
- Event Planning and Management
- Written and Verbal Communication
Certification
- Customer Experience by Coach Phil from Uganda
- Global Leaders Summit by Vusi Thembekwayo
- Emotional Intelligence by Empower
- Standard Operating Procedures by Michelin Dubai Training Centre
Accomplishments
- Customer Satisfaction Excellence: Handpicked as a Coca-Cola ambassador for Tanzania due to consistently high customer satisfaction ratings, significantly enhancing brand reputation and fostering long-term customer loyalty.
- Nationwide Logistics Oversight and Enhancement: Led initiatives to optimize logistics operations nationwide as the Order Generation Manager at Coca-Cola Kwanza. Successfully oversaw stock movements across all 14 depots of Coca-Cola Kwanza, coordinating with multiple stakeholders to ensure seamless operations and drive increased efficiency.
- Leadership Recognition: Acknowledged for exemplary leadership qualities by effectively coordinating departmental operations, facilitating team progress, and providing constructive feedback. Led the Order Generation Team to win recognition as the "Best Team," regularly appearing on the wall of fame for outstanding performance.
- Event Management Expertise: Proficiently organized and facilitated high-level events both within and outside Coca-Cola Kwanza. Hosted women economic inclusion events with distinguished guests, contributing to community engagement and empowerment initiatives.
Languages
- Swahili, First Language
- English, C1 Advanced
References
- Eric Ongara, Sales and Execution Director, Coca-Cola Kwanza Co Ltd, +255 789 333 502, EOngara@ccbagroup.co.tz
- Zamzam Damji, TFL Motor Group, +255 689133032
- Paul Kusoga, Sales Manager, Superdoll Trailer Manufacture Co Ltd, +255 786 217 217
Timeline
Sales Advisor
Superdoll Trailer Manufacture Co Ltd
11.2022
Order Generation Manager
Coca-Cola Kwanza Co Ltd
09.2020 - Current
Personal Assistant to the Managing Director
Coca-Cola Kwanza Company Limited
07.2019 - 09.2020
MBA - Business Administration
Eastern And Southern Africa Management Institute
Bachelor of Arts - Political Science And Public Administration
University of Dodoma
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