Vanessa Hopley
Arusha
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
5
5
years of professional experience
Work History
General Manager
The Location Lounge and Bar
10.2024 - 02.2025
- Customer Relation
- Daily and Monthly Sales and Purchases Reports
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
Front Desk Receptionist
Ngorongoro Lodge Member of Melia Collections
06.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Gran Melia Arusha
01.2023 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Food and Beverage Supervisor
Madinat Al Bahar Business and Spa Hotel
01.2021 - 12.2021
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
Guest Relations Hostess
Madinat Al Bahar Business and Spa Hotel
01.2020 - 12.2020
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Managed high-pressure situations for improved customer experiences during peak hours.
- Assisted guests with special requests or needs, fostering loyalty and enhancing overall experience.
- Coordinated efficient room turnover schedules between housekeeping staff and front desk personnel for seamless guest experiences.
- Handled reservation inquiries with professionalism, ensuring accurate bookings and clear communication of hotel amenities.
- Resolved customer complaints diplomatically, leading to higher customer retention rates and positive word-of-mouth referrals.
- Maintained a welcoming atmosphere with attentive service, positively impacting repeat business.
Education
Hotel Management & Communication Skills
Arusha Institute of Technology
Arusha01-2019
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff management
- Customer relations
- Relationship building
- Inventory control
- Staff supervision
Languages
English
Upper intermediate (B2)
Swahili
Upper intermediate (B2)
Timeline
General Manager
The Location Lounge and Bar
10.2024 - 02.2025
Front Desk Receptionist
Ngorongoro Lodge Member of Melia Collections
06.2023 - 03.2024
Front Desk Receptionist
Gran Melia Arusha
01.2023 - 06.2023
Food and Beverage Supervisor
Madinat Al Bahar Business and Spa Hotel
01.2021 - 12.2021
Guest Relations Hostess
Madinat Al Bahar Business and Spa Hotel
01.2020 - 12.2020
Hotel Management & Communication Skills
Arusha Institute of Technology
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