Valerian Alexander
Dar Es Salaam,Tanzania
Summary
Accomplished professional with extensive expertise in administration and project management, especially in mining heavy-duty machinery like CAT, TEREX, etc., and team leadership. Demonstrates proficiency in Lean Six Sigma methodologies and advanced analytics to drive process improvements and operational efficiency. Skilled in negotiation techniques, contract management, and accounting and finance management, ensuring seamless coordination across departments. Adept at database management (ICT) and payroll processing, with advanced Excel proficiency to support data-driven decision-making. Committed to leveraging coordination expertise and planning skills to achieve organisational goals.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Aftersales Analyst & Warranty Manger
CMC Automobiles LTD
DAR ES SALAAM, Tanzania
05.2024 - 10.2025
- To develop and implement strategies to enhance warranty team efficiency.
- To monitor warranty costs and recovery, maximizing performance outcomes.
- Ensuring compliance with company and OEM warranty policies.
- Developing and maintaining reporting systems for aftersales management.
- Improving departmental performance reporting and analysis of aftersales financials.
- Collaborating with finance and aftersales teams to analyze inventory and parts orders.
- To develop operational reports focused on key performance indicators (KPIs).
- Streamlined workflow processes by implementing efficient operational practices.
- Mentoring and monitoring staff in the warranty department.
- Developed predictive models, increasing future business insights.
- Implemented new software to increase work efficiency.
- Identified trends in sales data to improve marketing strategies.
Key Service Admin Supervisor
Mantrac Tanzania LTD
DAR ES SALAAM, Tanzania
07.2018 - 02.2024
- Assisted service administrators team with operational matters related to work systems.
- Reported on service performance using established KPIs, such as sales and WIP.
- Trained and guided service management to enhance performance based on KPI insights.
- Communicated system changes and updates to service administrators and teams.
- Conducted audits of service administration to ensure compliance with standards and procedures.
- Collaborated with the Group Centre of Excellence on system development tests.
- Managed expense approvals and coding in the absence of the SOP manager.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Provided support during internal and external audits for documentation needs.
- Ensured timely completion of projects by enforcing strict deadlines.
- Facilitated smooth running of the office, ensuring high productivity levels.
- Executed efficient budget management, resulting in significant savings.
- Improved workflow by implementing new management systems.
- Managed daily operations, ensuring efficiency and accuracy in all tasks.
- Coordinated team meetings for better staff communication.
Service Exchange Coordinator
Mantrac Tanzania LTD
DAR ES SALAAM, Tanzania
12.2015 - 06.2018
- Coordinated service exchange scheme and managed all transactions with the service admin manager.
- Maintained consistent documentation processes for Service Exchange Units.
- Ensured adherence to service operation and administration procedures throughout the service exchange process.
- Administered all service exchange jobs from quoting to invoicing in collaboration with relevant personnel.
- Updated and communicated monthly the service exchange status reports.
- Reconciled financial position of service exchanges with accounts office alongside Service Admin Manager.
- Acted as the central communication point for all inquiries related to the exchange scheme.
- Collaborated across departments for strategic planning purposes.
- Explored new opportunities whilst maintaining focus on core responsibilities.
- Processed customer requests and managed live records of handling stages, ensuring accurate documentation.
Mining Contract Administrator (Geita & NMar Mines)
Mantrac Tanzania
Lake zone , Tanzania
05.2010 - 11.2015
- Administered on-site operations to ensure smooth contract execution.
- Forecasted annual parts sales for mining fleets to support inventory planning.
- Managed inventory for VMI/MARC projects to optimize stock levels.
- Prepared usability reports for long- and short-term parts to assist the site manager with stock evaluation.
- Planned and coordinated staffing requirements on site to maximize productivity.
- Developed maintenance schedules for the fleet under the MARC Project and managed component change-out plans.
- Streamlined contract administration processes by implementing effective management techniques.
- Generated quotations for clients to facilitate sales processes.
- Received and processed customer orders, ensuring timely invoicing and up-to-date contract documentation.
Outbound Sales Officer
Standard Chartered Bank
Mwanza, Tanzania
12.2008 - 08.2009
- Achieved branch set targets by exceeding personal sales objectives.
- Coordinated cross-functional teams, improved communication, and productivity.
- Delivered exceptional customer service to maximize client satisfaction.
- Advised customers on product features and benefits, facilitating informed purchasing decisions.
- Drafted detailed sales reports for management review.
- Opened accounts for new and existing customers to expand client base.
- Processed and administered loans efficiently, ensuring compliance with regulations.
- Fostered strong customer-bank relationships through exceptional service delivery.
- Collaborated with the marketing team to maintain brand consistency across platforms.
- Negotiated contracts that enhanced long-term profitability for the bank.
- Coordinated cross-functional teams to improve overall communication and productivity.
Education
Bachelor Business Administration - Accountancy and Finance
St. Augustine University of Tanzania
10.2005 - 11.2009
Lean Six Sigma Green Black Belt - Project Leader Training
OPPUS WORKS INSTITUTE
USA 04.2020 - 04.2021
Advance Secondary Education - undefined
Benjamin William M. High School
05.2003 - 04.2005
Skills
- Administration skills
- Lean Six Sigma practitioner
- Coordination expertise
- Team leadership
- Negotiation techniques
- Accounting and finance management
- Database management (ICT)
- Payroll processing
- Planning and control
- Project management
- Contract management
- Advanced excel proficiency
- Advanced analytics
Creative innovation
REFEREE
- Joachim, Musa, Panning & Admin Manager, +255 757 022 113, Mantrac Tanzania, Dar es Salaam, Po box 96262
- Gabriel, Mwang'onda, Business Consultant, +255 622 074 306, Dar es Salaam, PO Box
- Albert, Manga, Field Engineer, +255 784 778 889, Pan African Energy, Dar es Salaam, PO BOX 77809
HOBBIES
Reading, Singing, Exercising
Languages
English
Advanced
Swahili
Advanced
Affiliations
- Farming and gardening
- Reading and writing books
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Aftersales Analyst & Warranty Manger
CMC Automobiles LTD
05.2024 - 10.2025
Lean Six Sigma Green Black Belt - Project Leader Training
OPPUS WORKS INSTITUTE
04.2020 - 04.2021
Key Service Admin Supervisor
Mantrac Tanzania LTD
07.2018 - 02.2024
Service Exchange Coordinator
Mantrac Tanzania LTD
12.2015 - 06.2018
Mining Contract Administrator (Geita & NMar Mines)
Mantrac Tanzania
05.2010 - 11.2015
Outbound Sales Officer
Standard Chartered Bank
12.2008 - 08.2009
Bachelor Business Administration - Accountancy and Finance
St. Augustine University of Tanzania
10.2005 - 11.2009
Advance Secondary Education - undefined
Benjamin William M. High School
05.2003 - 04.2005