UPENDO MSAFIRI MBELLE
GOTHENBURG
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
Work History
Data Checks
Tanzania Breweries
Mwanza
01.2016 - 10.2021
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
Distribution Clark
Tanzania Breweries
Mwanza
03.2011 - 09.2015
- Operated computer systems to enter data related to orders and deliveries.
- Performed basic administrative tasks such as filing paperwork or generating reports.
- Ensured accuracy of shipments by verifying contents against invoices or other documents.
- Answered inquiries from customers regarding delivery status or product availability.
Receptionist Administrator
Vizano Hotel
Mwanza
03.2008 - 03.2011
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Computed balances, totals or commissions to support accounting team.
Receptionist Administrator
EXS-Marketing Company Ltd
Mwanza
01.2006 - 12.2006
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Ordered office supplies as needed and maintained inventory records.
Data Clark
Nile Perch Fisheries Company Ltd
Mwanza
04.2003 - 09.2005
- Determined appropriate databases for completed documents and transferred files electronically.
- Troubleshot database problems and developed solutions that addressed underlying causes.
- Assisted with the development of reports, charts, and graphs to present data in an organized manner.
Personal Secretary
Mkombozi Finishing and Marine Transport
Mwanza
02.2002 - 03.2003
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Processed invoices for payment in accordance with company policy.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
High School Diploma -
College Of Business Education
Mwanza Tanzania06-2014
Skills
- Communication
- Problem resolution
- Calm under pressure
- Relationship building
- Clerical support
- Google drive
- Active listening
- PPE use
Accomplishments
- Award for good teamwork
- Award on Customer service Key performance Indicator
Timeline
Data Checks
Tanzania Breweries
01.2016 - 10.2021
Distribution Clark
Tanzania Breweries
03.2011 - 09.2015
Receptionist Administrator
Vizano Hotel
03.2008 - 03.2011
Receptionist Administrator
EXS-Marketing Company Ltd
01.2006 - 12.2006
Data Clark
Nile Perch Fisheries Company Ltd
04.2003 - 09.2005
Personal Secretary
Mkombozi Finishing and Marine Transport
02.2002 - 03.2003
High School Diploma -
College Of Business Education
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