Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
UPENDO MSAFIRI MBELLE

UPENDO MSAFIRI MBELLE

GOTHENBURG

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

20
20
years of professional experience

Work History

Data Checks

Tanzania Breweries
Mwanza
2016.01 - 2021.10
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Achieved cost-savings by developing functional solutions to problems.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Distribution Clark

Tanzania Breweries
Mwanza
2011.03 - 2015.09
  • Operated computer systems to enter data related to orders and deliveries.
  • Performed basic administrative tasks such as filing paperwork or generating reports.
  • Ensured accuracy of shipments by verifying contents against invoices or other documents.
  • Answered inquiries from customers regarding delivery status or product availability.

Receptionist Administrator

Vizano Hotel
Mwanza
2008.03 - 2011.03
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Computed balances, totals or commissions to support accounting team.

Receptionist Administrator

EXS-Marketing Company Ltd
Mwanza
2006.01 - 2006.12
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Ordered office supplies as needed and maintained inventory records.

Data Clark

Nile Perch Fisheries Company Ltd
Mwanza
2003.04 - 2005.09
  • Determined appropriate databases for completed documents and transferred files electronically.
  • Troubleshot database problems and developed solutions that addressed underlying causes.
  • Assisted with the development of reports, charts, and graphs to present data in an organized manner.

Personal Secretary

Mkombozi Finishing and Marine Transport
Mwanza
2002.02 - 2003.03
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Processed invoices for payment in accordance with company policy.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Education

High School Diploma -

College Of Business Education
Mwanza Tanzania
2014-06

Skills

  • Communication
  • Problem resolution
  • Calm under pressure
  • Relationship building
  • Clerical support
  • Google drive
  • Active listening
  • PPE use

Accomplishments

  • Award for good teamwork
  • Award on Customer service Key performance Indicator

Timeline

Data Checks

Tanzania Breweries
2016.01 - 2021.10

Distribution Clark

Tanzania Breweries
2011.03 - 2015.09

Receptionist Administrator

Vizano Hotel
2008.03 - 2011.03

Receptionist Administrator

EXS-Marketing Company Ltd
2006.01 - 2006.12

Data Clark

Nile Perch Fisheries Company Ltd
2003.04 - 2005.09

Personal Secretary

Mkombozi Finishing and Marine Transport
2002.02 - 2003.03

High School Diploma -

College Of Business Education
UPENDO MSAFIRI MBELLE