UO GIBU
DAR ES SALAAM
Summary
Forward-thinking and accomplished entrepreneur with enterprising approach to developing and enhancing business operations. In-depth understanding of financial management, business development and personnel oversight. Proactive approach with excellent follow-through.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Entrepreneur
Self Employed
DAR ES SALAAM, TANZANIA
01.2024 - Current
- Provide customer service to passengers who are booking flights.
- Help to make and confirm reservations.
- Good customer service ... Customer service supports all present and potential customers by responding to queries, resolving issues, and offering top-notch service.
- Explaining to clients the laws and restrictions of travel, such as luggage charges, security checks, and visa requirements.
- Help people plan, choose and arrange their holiday. They will usually work to a budget set out by whoever is planning the holiday.
Customer Service Officer
Soul treats Limited
DAR ES SALAAM, TANZANIA
03.2022 - 06.2023
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Provided customer service in a courteous and professional manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Identified potential opportunities to upsell products or services to customers.
- Monitored inventory levels of products available for sale to customers.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Collaborated with other departments within the organization on various projects.
Poultry Farm Assistant
National Group of Agriculture and Animal Products (mazzaraty)
Ar-rayyan, Qatar
01.2021 - 11.2021
- Performed daily health checks of poultry, including measuring feed and water levels, monitoring for disease or injury, and administering medications as needed.
- Maintained records of poultry production data such as feed consumption, egg production, mortality rates.
- Monitored environmental conditions within poultry housing units to ensure optimal temperatures and humidity levels were maintained.
- Provided routine maintenance on equipment used in poultry farming operations such as tractors, incubators, feeders, and waterers.
- Cleaned out poultry housing units using pressure washers and disinfectants to maintain a safe environment for birds.
- Administered vaccinations to protect against common poultry diseases.
- Set up new housing units with appropriate bedding material, feeders, waterers, and other necessary items.
Delivery Driver
Pizza Hut Tanzania
Dar Es Salaam, Tanzania
06.2020 - 12.2020
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Education
Bachelor - Commerce in Information System Management
The University Of Dodoma
Dodoma, Tanzania11-2017
High School Diploma -
Eagles High School
Bagamoyo, Tanzania05-2014
Skills
- Revenue Generation
- Risk Mitigation
- Financial Oversight
- Operational Planning
- Goal Setting
- Customer Relations
- Time Management Abilities
- Customer Service-Oriented
- Cash Handling Experience
- Professional Appearance
- Food Safety Knowledge
- GPS Navigation
- Smartphone Operation
- Order Verification
- Vehicle Maintenance
- Safe Food Handling
- Motor Vehicle Operation
- Payment Handling
- Good Driving Record
- Phone Orders
- Valid Driver's License
- Quick Learner
- Call Documentation
- Information Protection
- Program Management
- Customer Support
- Call Center Operations
- Order Management
- Data Entry
Affiliations
- travelling
- Sports
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- best delivery personal
- best customer service officer
Certification
- driving licenses
- business licenses
Timeline
Entrepreneur
Self Employed
01.2024 - Current
Customer Service Officer
Soul treats Limited
03.2022 - 06.2023
Poultry Farm Assistant
National Group of Agriculture and Animal Products (mazzaraty)
01.2021 - 11.2021
Delivery Driver
Pizza Hut Tanzania
06.2020 - 12.2020
Bachelor - Commerce in Information System Management
The University Of Dodoma
High School Diploma -
Eagles High School
Similar Profiles
Robert AndersonRobert Anderson
Independent Contractor at Self employedIndependent Contractor at Self employed
Katelyn Dawn MarnochKatelyn Dawn Marnoch
Certified Professional Coach at Self EmployedCertified Professional Coach at Self Employed
MABADOU WITUNGE KAYUMBAMABADOU WITUNGE KAYUMBA
Microsoft 365 and Google Suite Trainer at Self EmployedMicrosoft 365 and Google Suite Trainer at Self Employed