Ummykulthum Yussuf
Mwanza ,Tanzania
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Seasoned Sales and Marketing Manager with comprehensive background in strategic planning, market research, and team leadership. Proven ability to develop effective sales strategies, improve brand visibility, and increase revenue growth. Strengths include strong analytical skills, aptitude for fostering client relationships and team collaboration. Significant impact on previous roles includes driving innovation in marketing campaigns and improving sales performance.
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Sales and Marketing Manager
NNST(TAIFA GAS)
Mwanza , Tanzania
11.2023 - Current
- Collaborated with other departments such as Sales and Marketing to promote special offers.
- Assisted in the development of sales and marketing strategies to increase revenue.
- Collaborated with other departments such as IT, Sales and Marketing to coordinate projects.
- Developed partnerships with external organizations for joint promotions or collaborations.
- Created and distributed promotional materials to increase brand awareness.
- Managed canvassing strategies to generate appointments for outside sales team.
- Performed data analysis using software tools like Excel or Tableau for better understanding of customer behavior patterns.
- Directed and coordinated products, services and sales activities.
- Collaborated with product development teams to create new products that meet customer demands.
- Prepared reports on key metrics such as leads generated, conversion rates, ROI.
- Provided regular updates on progress of activities related to sales and marketing operations to senior management.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Identified areas of improvement in the sales process and developed action plans accordingly.
- Resolved customer complaints regarding sales and service.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Motivated and mentored employees to increase knowledge, skills and career potential within company.
- Maintained relationships with existing clients by ensuring their needs are met on time.
Accountant
Chief Empire Classic
Mwanza, Tanzania
07.2019 - 10.2022
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Analyzed balance sheets for mistakes and inaccuracies.
- Collaborated with external partners to complete audits.
- Monitored cash flows and prepared weekly cash projections.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Airtel Tanzania
Mwanza , Tanzania
03.2016 - 04.2018
- Excelled in exceeding daily credit card application goals.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed strong customer relationships to encourage repeat business.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
GED -
09-2012
Some College (No Degree) - Business Administration
Some College (No Degree) - Business Administration
Skills
- Sales strategy
- Market analysis
- Data visualization
- Customer relationship management
- Team leadership
- Customer service
- Problem solving
- Customer complaint resolution
- Sales analytics
- Marketing planning
- Time management
- Inventory management
- Pre-sales support
- Written communication
- Sales operations
- Product knowledge
- Competitive analysis
Languages
Swahili
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Sales and Marketing Manager - NNST(TAIFA GAS)
11.2023 - Current
Accountant - Chief Empire Classic
07.2019 - 10.2022
Customer Service Representative - Airtel Tanzania
03.2016 - 04.2018
Nyasaka Islamic Secondary - GED,
Institute of Finance Management (IFM) - Some College (No Degree), Business Administration
Institute of Finance Management (IFM) - Some College (No Degree), Business Administration
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