Summary
Overview
Work History
Education
Skills
Languages
References
PERSONALITY
Timeline
AdministrativeAssistant
Twalib Selemani

Twalib Selemani

Business Administrator
Dar es Salaam,Tanzania

Summary

Motivated professional with hands-on experience in customer service, sales supervision, store management, and data entry. Gained valuable skills in customer care, sales techniques, and data management while working at MeTL Bajaj and A One Product and Bottles Ltd. Proficient in Microsoft Office, with strong communication and organizational abilities, ready to contribute to business success through effective administration and customer relations.

Overview

1
1
year of professional experience

Work History

Business Administrator

MeTL Bajaj Tanzania limited
Dar es Salaam
07.2023 - 10.2023
  • Gathered and input customer information to create professional quotations for spare parts, reviewed them for accuracy, and delivered via email and other methods
  • Prepared proforma invoices outlining goods and services, ensuring clarity and accuracy of client and product details while maintaining records for future reference
  • Collected and reviewed job cards from departments, ensuring completeness and accuracy, verified necessary signatures and approvals, and provided feedback to supervisors
  • Compiled client and product information to generate sales quotations, serving as a reference for negotiations and orders
  • Generated and managed delivery notes with product and client details, ensuring accurate documentation of delivered goods and maintaining records for future reference
  • Handled customer inquiries both in person and via phone, resolved grievances, and assisted in showroom sales and services
  • Managed inventory of spare parts, organized stock, packed parts per customer orders, and performed monthly stock closures
  • Maintained both hard and soft copies of transaction records, ensuring organized and effective record-keeping for business operations
  • Customer Care, Data Entry Operator, Human Resources, Storekeeper, Sales and Marketing Officer

Business Administrator

A One Product and Bottles Ltd
Dar es Salaam
07.2022 - 10.2022
  • Acted as the first point of contact for customer inquiries and complaints, provided product information, and addressed issues to ensure customer satisfaction
  • Assisted the sales team by overseeing daily sales activities, managing customer orders, and ensuring smooth sales operations
  • Coordinated with team members to meet targets and deliver excellent customer service
  • Managed inventory by receiving and organizing products in the store, keeping accurate stock records, and ensuring stock levels met sales demands
  • Conducted monthly stock audits and ensured items were stored properly to prevent damage
  • Accurately entered and updated data related to sales transactions, customer orders, and stock levels into the company's database
  • Ensured that all data was entered in a timely and accurate manner, facilitating easy retrieval and reporting for management
  • Maintained both hard copy and digital records of sales reports, customer interactions, and inventory levels, ensuring data was up-to-date and easily accessible for team use
  • Customer Care, Data Entry Operator and Sales Supervision Officer

Education

Tally Beginner

PCTL Training Institution
11.2024

Ordinary Diploma - Business Administration

Kampala International University in Tanzania
06.2024

Basic Technician Certificate - Business Administration

Kampala International University in Tanzania
06.2022

Electrical Installation Beginner

Vocational Education and Training Authority
07.2021

Basic Computer Application

The Amazon College
03.2021

Business Administration

Mnazi Mmoja Secondary School
11.2020

Primary Education Level

Olympio Primary School
09.2016

Skills

  • Customer care strategies, managing inquiries and resolving complaints efficiently
  • Sales supervision techniques, ensuring smooth and productive daily sales operations
  • Storekeeping and inventory management, ensuring organized stock control
  • Data entry and database management, ensuring data accuracy and timely updates
  • Strengthened teamwork, collaboration, and leadership skills while working with the sales and customer care teams
  • Improved problem-solving abilities through resolving customer issues and optimizing store operations
  • Time management
  • Conflict mediation

Languages

English

Swahili

References

Sakina Ahmed

Personal contact: +255 719 034 446

Chief Executive Officer, Tanga Chai Company.

Email: Sakina.masoud.ahmed@gmai.com

Happiness Mollel

Operation Executive, METL BAJAJ Tanzania Limited.

Personal contact: +255 759 244 799

Email: happiness.m@metl.net

Habibu Selemani

Manager, Abdul Trans.

P.O. Box 2880, Dar-es-salaam

Personal contact: +255 713 343 491

PERSONALITY

  • Communicative
  • Punctuality
  • Creativity
  • Organized
  • Hard working
  • Leadership

Timeline

Business Administrator

MeTL Bajaj Tanzania limited
07.2023 - 10.2023

Business Administrator

A One Product and Bottles Ltd
07.2022 - 10.2022

Tally Beginner

PCTL Training Institution

Ordinary Diploma - Business Administration

Kampala International University in Tanzania

Basic Technician Certificate - Business Administration

Kampala International University in Tanzania

Electrical Installation Beginner

Vocational Education and Training Authority

Basic Computer Application

The Amazon College

Business Administration

Mnazi Mmoja Secondary School

Primary Education Level

Olympio Primary School
Twalib SelemaniBusiness Administrator