Twalib Selemani
Business Administrator
Dar es Salaam,Tanzania
Summary
Motivated professional with hands-on experience in customer service, sales supervision, store management, and data entry. Gained valuable skills in customer care, sales techniques, and data management while working at MeTL Bajaj and A One Product and Bottles Ltd. Proficient in Microsoft Office, with strong communication and organizational abilities, ready to contribute to business success through effective administration and customer relations.
Overview
1
1
year of professional experience
Work History
Business Administrator
MeTL Bajaj Tanzania limited
Dar es Salaam
07.2023 - 10.2023
- Gathered and input customer information to create professional quotations for spare parts, reviewed them for accuracy, and delivered via email and other methods
- Prepared proforma invoices outlining goods and services, ensuring clarity and accuracy of client and product details while maintaining records for future reference
- Collected and reviewed job cards from departments, ensuring completeness and accuracy, verified necessary signatures and approvals, and provided feedback to supervisors
- Compiled client and product information to generate sales quotations, serving as a reference for negotiations and orders
- Generated and managed delivery notes with product and client details, ensuring accurate documentation of delivered goods and maintaining records for future reference
- Handled customer inquiries both in person and via phone, resolved grievances, and assisted in showroom sales and services
- Managed inventory of spare parts, organized stock, packed parts per customer orders, and performed monthly stock closures
- Maintained both hard and soft copies of transaction records, ensuring organized and effective record-keeping for business operations
- Customer Care, Data Entry Operator, Human Resources, Storekeeper, Sales and Marketing Officer
Business Administrator
A One Product and Bottles Ltd
Dar es Salaam
07.2022 - 10.2022
- Acted as the first point of contact for customer inquiries and complaints, provided product information, and addressed issues to ensure customer satisfaction
- Assisted the sales team by overseeing daily sales activities, managing customer orders, and ensuring smooth sales operations
- Coordinated with team members to meet targets and deliver excellent customer service
- Managed inventory by receiving and organizing products in the store, keeping accurate stock records, and ensuring stock levels met sales demands
- Conducted monthly stock audits and ensured items were stored properly to prevent damage
- Accurately entered and updated data related to sales transactions, customer orders, and stock levels into the company's database
- Ensured that all data was entered in a timely and accurate manner, facilitating easy retrieval and reporting for management
- Maintained both hard copy and digital records of sales reports, customer interactions, and inventory levels, ensuring data was up-to-date and easily accessible for team use
- Customer Care, Data Entry Operator and Sales Supervision Officer
Education
Tally Beginner
PCTL Training Institution
11.2024
Ordinary Diploma - Business Administration
Kampala International University in Tanzania
06.2024
Basic Technician Certificate - Business Administration
Kampala International University in Tanzania
06.2022
Electrical Installation Beginner
Vocational Education and Training Authority
07.2021
Basic Computer Application
The Amazon College
03.2021
Business Administration
Mnazi Mmoja Secondary School
11.2020
Primary Education Level
Olympio Primary School
09.2016
Skills
- Customer care strategies, managing inquiries and resolving complaints efficiently
- Sales supervision techniques, ensuring smooth and productive daily sales operations
- Storekeeping and inventory management, ensuring organized stock control
- Data entry and database management, ensuring data accuracy and timely updates
- Strengthened teamwork, collaboration, and leadership skills while working with the sales and customer care teams
- Improved problem-solving abilities through resolving customer issues and optimizing store operations
- Time management
- Conflict mediation
Languages
English
Swahili
References
Sakina Ahmed
Personal contact: +255 719 034 446
Chief Executive Officer, Tanga Chai Company.
Email: Sakina.masoud.ahmed@gmai.com
Happiness Mollel
Operation Executive, METL BAJAJ Tanzania Limited.
Personal contact: +255 759 244 799
Email: happiness.m@metl.net
Habibu Selemani
Manager, Abdul Trans.
P.O. Box 2880, Dar-es-salaam
Personal contact: +255 713 343 491
PERSONALITY
- Communicative
- Punctuality
- Creativity
- Organized
- Hard working
- Leadership
Timeline
Business Administrator
MeTL Bajaj Tanzania limited
07.2023 - 10.2023
Business Administrator
A One Product and Bottles Ltd
07.2022 - 10.2022
Tally Beginner
PCTL Training Institution
Ordinary Diploma - Business Administration
Kampala International University in Tanzania
Basic Technician Certificate - Business Administration
Kampala International University in Tanzania
Electrical Installation Beginner
Vocational Education and Training Authority
Basic Computer Application
The Amazon College
Business Administration
Mnazi Mmoja Secondary School
Primary Education Level
Olympio Primary School
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