Travel, Politics, Socio-economic aspects/subjects
Thomas B. Kilongola
Business Operations & Marketing Management
Dar Es Salaam,01
Summary
Qualified Marketing Executive with 5+ years of experience in Corporate, Travel & Hospitality marketing. Proven successful at Ailand Travel & Tours marketing and working closely with clients to closely manage marketing projects and realize profitable outcomes. Expert in strategizing company growth and monitoring new business technologies and markets closely. Skilled leader and project manager.
Customer-oriented Business Executive with years of experience focused on increasing Market share and company profitability. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering exceptional decision making skills and interpersonal management connection.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Marketing Executive
Helios Insurance Brokers
Dar es Salaam, Dar es Salaam
01.2021 - Current
- Developing and executing marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Working on increasing brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Communicating marketing strategy and campaign performance to verify alignment with corporate marketing objectives.
- Building brand awareness and generating leads while managing internal and external marketing campaigns and programs.
- Maintaining reporting and developing actionable insights to continually improve branding efforts.
- Identifying value propositions and key messages for company marketing campaigns.
- Identifying a new niche in our segment, working to reach it and acquire it in a timely manner.
General Manager
Nasity Luxury Lodge
Arusha, Arusha
02.2019 - 12.2020
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize lodge's operational efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Founding Partner & Chief Operations Manager
AILAND SAFARIS
Arusha, Arusha
01.2015 - 02.2019
- Reviewed individual department performance and worked with teams and partners to improve processes, procedures and practices.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify within our travel industry.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Hired and trained new drivers/guides, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests as needs arises.
- Resolving disputes and misunderstandings within the organization and between organization and clients/agents.
- Increased customer service ratings through personable service.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
Education
BBA - Marketing Management, Research & Logistics [Minor]
DAYSTAR UNIVERSITY (KE)
ATHI RIVER, NAIROBI, KENYA. 08.2012 - 02.2015
Skills
Corporate leadership
Interests
Adventure, Music, Travel, Football.
Life needs both sides of our humanity; fun and solemnity. Balance is what makes life meaningful and worth living.
https://www.aroyosafari.com/
Timeline
Marketing Executive
Helios Insurance Brokers
01.2021 - Current
General Manager
Nasity Luxury Lodge
02.2019 - 12.2020
Founding Partner & Chief Operations Manager
AILAND SAFARIS
01.2015 - 02.2019
BBA - Marketing Management, Research & Logistics [Minor]
DAYSTAR UNIVERSITY (KE)
08.2012 - 02.2015
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