Tobias Wafula Mulupi

Company Overview: Educate! Experience is an international NGO whose mission is to develop young leaders and entrepreneurs in Africa by revolutionizing the pedagogy in secondary schools, supporting governments in curriculum reforms and re-tooling teachers. Educate is currently present in Tanzania, Kenya, Uganda and Rwanda.

• Government Advocacy Strategy and Relationship Management using DQ process
• Government Engagement & Advocacy Strategy
  Leading development and management of high-level government relationships using Educate!’s DQ process to drive policy wins, align to OKRs, and embed advocacy standards across teams.
• Policy Influence & Curriculum Reform
  Working directly with policymakers to integrate Educate!'s model, tools, and standards into national curriculum, MEWAKA systems, data systems, and teacher training programs through co-design and technical support.
• Cross-Team Collaboration for Sustainability
  Partnering with strategists and product leads to ensure government sustainability of program designs—through stakeholder mapping, behavior change, and adoption of scalable, cost-effective approaches.
• Capacity Building & Internal Coaching
  Training and coaching Educate! team members (e.g., Program Officers, Business Mentors) in advocacy and government engagement standards, and develops toolkits and manuals to embed this knowledge in operations.
• Protocol & Communications Management
  Establishing standards and leading on formal government communications, including MOUs, letters, reports, launch events, and branding, acting as the key liaison with the Communications Team.
• Strategic Leadership & Representation
  Representing Educate! externally in high-level meetings, events, and conferences, and provides strategic oversight on reporting, alignment with payer visibility, and coordination with the Regional Director of Partnerships.
• Leaders in Teaching (LiT) Coordination
  Coordinating government involvement in Policy dialogue activities and co-produced research (e.g., DSS, LMS), including logistics, dissemination events, and follow-up with technical and policymaking bodies.

• Coordinated technical design workshops with government partners to align educational initiatives.
• Collaborated with internal teams to ensure effective project implementation.
• Ensured quality and consistency of all technical activities and events.
• Developed and executed risk mitigation strategies for project activities.
• Managed all aspects of projects, including workplans and budgets for workshops.
• Oversaw logistics for workshops, including venue security and event coordination.
• Liaised with administration to arrange travel for staff and participants.
• Established partnerships with governments and stakeholders to enhance Educate!'s impact.

• Led account relationship management for all NawiriPro partners, enhancing collaboration and satisfaction.
• Developed a customer onboarding strategy featuring tutorials, guidance, and celebration of milestones.
• Conducted quarterly business reviews to evaluate partner performance against established metrics.
• Proactively identified and resolved complex issues impacting business direction and relationships.
• Established trusted advisor relationships with clients to drive product value and service support.
• Captured customer feedback effectively for internal improvements in products and services.
• Implemented processes to assess customer health and track key account performance periodically.
• Created strategies for upselling and contract renewals to increase customer lifetime value.

• Led development and evaluation of strategic customer engagement plans to align with innovation unit strategies.
• Advised leadership on customer satisfaction measures and experience strategies to inform decision-making.
• Implemented integrated communication initiatives to enhance perceptions of OoSY product.
• Conducted customer research programs to identify concerns and improve service delivery models.
• Monitored metrics to assess customer service effectiveness and drive improvements.
• Developed customer incentive programs to cultivate loyalty and retention.
• Designed user metrics integrated into a third-party dashboard for ongoing analysis.
• Fostered a customer-centric culture through frameworks that support best practices in service delivery.

• Coordinated national government engagement with KICD, MoE, and KNEC for Community Service Learning (CSL) implementation.
• Oversaw CSL pilot program across 65 schools, ensuring effective execution.
• Established monitoring systems for continuous evaluation of program implementation.
• Guided teams on financial policies and compliance with required processes.
• Managed oversight of Program Officers and Mentors, enhancing performance delivery.
• Facilitated partnership oversight for CSL pilot through strategic collaboration and visits.
• Conducted regular check-ins with youth leaders, attending regional meetings and conference calls.
• Prepared and reviewed mentor meeting memos to ensure effective communication.

• Collaborated with district education officers to implement Community Service Learning across regions.
• Organized district-level CSL exhibitions in partnership with county government.
• Oversaw annual school recruitment, training, and support for partner schools through Mentors and Youth Business Leaders.
• Trained Program Officers and Mentors on effective stakeholder partnership management.
• Conducted frequent field check-ins to monitor partner school progress and recruit new institutions.
• Collected and verified partnership MOUs from schools, ensuring accurate documentation at the central office.
• Led 'Monthly Partnership Corner' sessions at regional meetings, equipping POs with strategies to enhance school relationships.
• Created a list of problem schools, providing targeted interventions through visits and direct communication.

• Coordinated termly training sessions for teachers and headteachers across Kenya and Uganda.
• Oversaw co-design of training materials with government curriculum offices in Kenya and Uganda.
• Led marketing, recruiting, and training teams to enhance staff acquisition in collaboration with community leaders.
• Identified training needs through job analysis and consultations with Operations Managers and HR departments.
• Designed and expanded development programs tailored to company requirements and staff needs.
• Collaborated with cross-functional teams to create comprehensive training programs aligned with stakeholder expectations.
• Managed budgets for all training initiatives to ensure cost-effective operations.
• Conducted performance appraisals for all training associates in the Kenya-Uganda region.

Collaborated with Leadership Program Manager and Senior Training Manager to develop and facilitate Leadership curriculum for Nuru Kenya staff and farmer cooperative leaders.

• Conducted training needs assessments across all Nuru programs to identify training gaps and design appropriate curriculum.
• Performed research to curate content for Leadership training curriculum, ensuring relevance and applicability.
• Submitted accurate monthly reports to Program Manager, detailing training progress and outcomes.
• Gathered and analyzed data with M&E team to measure effectiveness of Leadership trainings.
• Mentored trainers across Nuru programs to enhance curriculum delivery, translation, and facilitation standards.
• Designed and implemented induction programs, ensuring all trainers possess necessary skills for effective teaching.
• Facilitated workshops aimed at improving collaboration and communication skills among diverse employee groups.

• Managed career development, marketing, recruiting, and training teams across Kenya and Uganda.
• Collaborated with local community leaders to staff 405 Bridge academies with prepared educators.
• Facilitated data collection and validation throughout recruitment and training processes.
• Coordinated hiring, evaluation, and training of teaching and management staff for academies.
• Prepared detailed training schedules to ensure timely completion of educational programs.
• Oversaw daily training room operations, including set-up, trainee management, and data handling.
• Evaluated trainee performance through observations and assessments, providing targeted feedback.
• Conducted strategic research to inform project planning and developed presentations for stakeholders.

• Designed engaging lesson plans aligned with curriculum objectives to enhance student learning.
• Established positive relationships with pupils to create an effective classroom environment.
• Implemented assessment tools to evaluate student progress and prepare for examinations.
• Facilitated classroom discussions, encouraging participation and critical thinking among students.
• Collaborated with colleagues on interdisciplinary projects to enrich educational experiences.
• Organized extracurricular activities that promoted student interests and community engagement.
• Mentored new teachers, providing support in instructional strategies and classroom management.
• Communicated regularly with parents about student performance and behavioral issues.

• Organized and facilitated career day with full staff participation.
• Coordinated career forums with Kenyatta University and various motivational speakers.
• Executed career guidance trips to enhance student exposure.
• Developed a survey system to assess students' interests, backgrounds, and career development needs.
• Inducted new staff into departmental processes and culture.
• Initiated and evaluated peer and career counseling sessions for effectiveness.
• Managed a caseload of 10 students, providing weekly follow-ups with stakeholders.
• Facilitated academic improvement for 90% of counseled students struggling with grades.

• Taught Portuguese and English language fundamentals to enhance student proficiency.
• Organized capacity development forums to support student growth.
• Liaised with Career Development office and industry experts to arrange career talks.
• Conducted basic administration tasks, ensuring smooth operational flow.
• Participated in marketing events to promote language school offerings.
• Coordinated social and cultural activities, including sports and symposiums.
• Evaluated student performance by preparing tests, exams, and exercises.
• Managed training logistics, including room bookings, participant communications, and invoice processing.