TITO MATOBOGOLO
Dar es Salaam,02
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 2 years of progressive IT experience.
Overview
6
6
years of professional experience
Work History
Zone Systems Administrator
NMB
12.2020 - Current
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Detailed upcoming software upgrades and system sprints to team members.
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Identified and resolved network congestion issues and bottlenecks.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Contributed to development, administration and testing of disaster recovery plans.
- Attended meetings to deliver status reports to key stakeholders.
- Developed and documented network policies, procedures and standards.
- Optimized resource utilization with virtualization technologies for cost-effective infrastructure management.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Planned and implemented upgrades to system hardware and software.
ICT Officer Intern
TTCL
07.2019 - 09.2019
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
Software Developer Intern
University Of Dodoma
07.2018 - 09.2018
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Contributed to deployments by resolving issues for optimal results.
- Wrote clear, clean code for various projects.
- Prioritized tasks and completed in order of importance.
- Shadowed team members to learn new tasks and how to appropriately handle technical issues.
- Improved communication skills while presenting progress updates at weekly team meetings and maintaining clear lines of communication with colleagues.
Education
Bachelor of Science - Business Information Systems
University Of Dodoma
Dodoma, Tanzania12.2020
Skills
- Team Collaboration
- Requirements Definition
- IT best practice framework expertise
- Project Management
- Technical Analysis
- End point configurations
- Data Backup
- Software Installation
- Network performance monitoring
- End-User Training
- System Upgrades
- Technical Support
- ITIL Processes
- Hardware Installation
- Patch management
Timeline
Zone Systems Administrator
NMB
12.2020 - Current
ICT Officer Intern
TTCL
07.2019 - 09.2019
Software Developer Intern
University Of Dodoma
07.2018 - 09.2018
Bachelor of Science - Business Information Systems
University Of Dodoma
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