TITO H. ZACHARIA
Dodoma
Summary
I am flexible and reliable and possess excellent timekeeping skills. I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I can work well both in a team environment and using my own initiative.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE ( TELESALES )
DEXINTEC FINANCE TANZANIA LIMITED (EASY BUY)
DAR ES SALAAM
2024.07 - 2025.07
- Executed telesales strategies through inbound and outbound calls, successfully generating leads and acquiring new clients.
- Handling inbound and outbound calls and SMS from customers
- Making follow-ups to generated leads and clients
- Handling and resolving customers' queries and complaints
- Provided troubleshooting support to dealers facing issues with field activation.
- Assisting customers in providing the proper documentation
- Delivered personalized product recommendations and comprehensive product information, enhancing customer understanding and engagement.
- Persuading the customers to buy company products
- Educated customers on calculating monthly installments and total repayment amounts, ensuring clarity and adherence to script guidelines.
DEPT COLLECTION
SINGURARITY MICROFINANCE
Dar es Salaam
2023.02 - 2024.04
- Ensuring customers are aware of their weekly installment due dates and their amount to pay in detail through outbound calls.
- Ensuring all customers' installments have been collected timely and informed.
SALES AND MARKETING AGENT
PLATINUM CREDT COMPANY LIMITED
Dar es Salaam
2022.12 - 2023.01
- Handling outdoor sales or direct sales in the streets
- Provided personalized product recommendations and detailed information to customers based on the company's products.
- Persuade the client to take the loan.
- Assisting customers in providing the proper documentation.
- Ensuring customers are well known on how to calculate their monthly installments and their total repayment amount as per guidelines.
Education
Bachelor Degree - Accounting And Transport Finance
National Istitute of Transport (NIT)
Dar Es Salaam2022-11
Advanced certificate - secondary education
Nyakahura high school
Biharamulo2019-05
Certificate - Secondary Education
Nyakahura Secondary School
Biharamulo2016-11
Primary School living Certificate -
Minzani Primary School
Biharamulo2012-10
Skills
- Team working
- Communication skills
- Cross-cultural environment
- Multi-national staff
- Meet deadlines
- Microsoft Word
- PowerPoint
- Excel
- Interpersonal skills
- Confident
Websites
References
- Mugalura Petro Leonard, Benjamini Mkapa Hospital, Dodoma, 0762857175, mugalurapetroleonard41@gmail.com
- Sigiti Nyanchotera Kumba, Nyakahura High School, Biharamulo, 0752588446, sigitinyanchoterakumba@gmail.com
- Diocles Emilius, Ubungo Municipal Council, Dar es Salaam, 0759921916, 0719546923, dioclesemilius@gmail.com
Personal Information
- Date of Birth: 14/09/1997
- Gender: Male
- Nationality: Tanzanian
- Marital Status: Unmarried
- Place of Birth: Biharamulo
- National Identity: 19970914356020000327
Languages
- Swahili
- English
- Swahili
Contact
titozacharia@gmail.com, 0659598822, P.O. Box 01, Mpwawa, DDodoma, 43
Timeline
CUSTOMER SERVICE ( TELESALES )
DEXINTEC FINANCE TANZANIA LIMITED (EASY BUY)
2024.07 - 2025.07
DEPT COLLECTION
SINGURARITY MICROFINANCE
2023.02 - 2024.04
SALES AND MARKETING AGENT
PLATINUM CREDT COMPANY LIMITED
2022.12 - 2023.01
Bachelor Degree - Accounting And Transport Finance
National Istitute of Transport (NIT)
Advanced certificate - secondary education
Nyakahura high school
Certificate - Secondary Education
Nyakahura Secondary School
Primary School living Certificate -
Minzani Primary School