THOMPSON M BURIRO
Dar Es Salaam
Summary
Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Gsm Home
10.2022 - 06.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Managed store organization, maintenance, and purchasing functions.
Retail store supervisor
Gsm Home, milimani city store
01.2020 - 09.2022
- Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Conducted inventory analysis to determine optimal stock levels.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Retail delivery Coordinator
Danube Home
02.2019 - 10.2019
- Obtained product specifications along with delivery address, date and contact informations.
- Prepared delivery loads for shipments by overseeing teams, checking containers, coordinating pickups.
- Managed, transmitted and filed delivery paperwork, Scheduled deliveries, monitored progress and communicated updates to customers.
Sales Associate
Danube Home
12.2016 - 01.2019
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Documentation officer
Spice Visa
06.2016 - 11.2016
- Assisted compliance officer to gather necessary documentation for new account applications.
- Identified audit parameters to comply with quality standards.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Completed bi-weekly payroll for Number employees.
Sales Person
Orca Deco
02.2015 - 06.2016
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
Customers Service's - undefined
Alison course's
06.2025
Fundamental of business law - undefined
Alison course's
04.2025
Digital photography - undefined
Alison course's
03.2025
Tourism and hospitality Management - undefined
Josian Kibira College
11.2014
Skills
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
- Multitasking and organization
- Customer relations
- Problem-solving
- Customer service
Certification
- Product Training & Basic Visual Merchandising, Gsm Home, Oct 2021
- Team Building Day, Gsm Tanzania, Apr 2019
- In recognition and appreciation of the contribution you have made to the company, Gsm Tanzania, Jul 2018
Languages
English Intermediate - 02
Timeline
Retail Store Manager
Gsm Home
10.2022 - 06.2023
Retail store supervisor
Gsm Home, milimani city store
01.2020 - 09.2022
Retail delivery Coordinator
Danube Home
02.2019 - 10.2019
Sales Associate
Danube Home
12.2016 - 01.2019
Documentation officer
Spice Visa
06.2016 - 11.2016
Sales Person
Orca Deco
02.2015 - 06.2016
Customers Service's - undefined
Alison course's
Fundamental of business law - undefined
Alison course's
Digital photography - undefined
Alison course's
Tourism and hospitality Management - undefined
Josian Kibira College
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