THOMAS MKUDE
Dar Es Salaam
Summary
Operations/ Sales Manager trained in overseeing business operations, building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships.
Overview
11
11
years of professional experience
Work History
SALES MANAGER
GREEN TELECOM
07.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
OPERATIONS MANAGER
BNH COMMUNICATIONS
01.2021 - 06.2023
- Liaising with regulatory bodies/ authorities in regards to all matters of the organization (TCRA, TRA etc)
- Creating and supervising office's budgets and expenses
- Auditing and reconciling different office systems and department
- Monitoring and evaluating performance of departments and individuals
- Ensuring proper flow of information within the organization and staying on top of Silos
- Creating and maintaining relationships with partners and third parties
- Ensuring smooth running of organizations activities
- Finding new projects and markets
Operations Consultant
ELMAX NETWORKS
08.2021 - 01.2022
- Building a team (Hiring)
- Setting up prices and products
- Setting up support channels and CRMs
- Negotiating and establishing relationship with suppliers and partners
- Site identification and acquisition for Microwave BTS
HEAD OF SALES & MARKETING
BNH COMMUNICATIONS
01.2019 - 01.2021
- Creating marketing strategies
- Establishing and maintaining relationships with clients
- Leading sales and marketing team
- Supervise day to day activities of the company
- Identify potential prospects and markets
- Creating and maintaining office budget
- Manage numerous accounts simultaneously and strategically
- Manage relationship with business partners
- Supervise new projects
- Manage basic reporting task required for the position
- Liaise with other teams within the organization to ensure good operations.
SALES & MARKETING ASSOCIATE
BNH COMMUNICATIONS
01.2017 - 01.2019
- Develop and maintain a qualified sales pipeline
- Conducting door to door marketing
- Conducting online marketing
- Participate in marketing events such as seminars trade shows and telemarketing
- Reporting (Weekly, monthly, quarterly and annually)
- Present and sell company products and services to current and potential clients
STORES ASSISTANT AND DATA ENTRY CLERK
RJR CONSTRUCTION
01.2014 - 06.2014
- Stocktaking
- Inventory management
- Preparing reports on available materials
- Recording materials that come in and goes out
- Assisting with stores physical tasks
Education
Bachelor Degree - Banking And Finance
IFM - Dar Es Salaam
Advanced Certificate For Secondary Education - undefined
Makongo High School - Dar Es Salaam
undefined
CSEE
Makongo Secondary School
undefined
Mputa Primary School
Skills
- Computer literate - Good command of computer applications and softwares
- Strong interpersonal communication Skills
- Digital marketing (Google digital garage certificate) & Copywriting
- Accounting softwares (Quickbooks)
- Telecom billing and management softwares (Splynx and cloudcore)
- CRM & project management tools (Mondaycom, Salesforce, Trello)
- Budgeting and forecasting
- Cost reduction strategies
- Work flow planning
- Project development and life cycle
- Leadership
Timeline
SALES MANAGER
GREEN TELECOM
07.2023 - Current
Operations Consultant
ELMAX NETWORKS
08.2021 - 01.2022
OPERATIONS MANAGER
BNH COMMUNICATIONS
01.2021 - 06.2023
HEAD OF SALES & MARKETING
BNH COMMUNICATIONS
01.2019 - 01.2021
SALES & MARKETING ASSOCIATE
BNH COMMUNICATIONS
01.2017 - 01.2019
STORES ASSISTANT AND DATA ENTRY CLERK
RJR CONSTRUCTION
01.2014 - 06.2014
Bachelor Degree - Banking And Finance
IFM - Dar Es Salaam
Advanced Certificate For Secondary Education - undefined
Makongo High School - Dar Es Salaam
undefined
CSEE
Makongo Secondary School
undefined
Mputa Primary School
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