THOMAS JOHN
Dar Es Salaam
Summary
Dynamic IT Support Trainee with hands-on experience at Tanzania Ports Authority, excelling in software development and project management. Proven ability to enhance team collaboration and critical thinking skills while ensuring compliance with safety standards. Committed to delivering exceptional customer service and driving operational excellence through effective technical support.
Overview
2
2
years of professional experience
Work History
IT Support Trainee
Tanzania Ports Authority
Mwanza
07.2024 - 09.2025
- Oversaw quality control to identify inconsistencies and malfunctions.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Maintained positive working relationship with fellow staff and management.
IT Support Trainee
Tanzania Ports Authority (TPA)
Mwanza
07.2023 - 09.2023
- Worked alongside senior team members to learn related job tasks and roles.
- Provided support to existing staff on various tasks and duties.
- Developed essential skills and techniques through diligent practice.
- Assessed company operations for compliance with safety standards.
Education
Bachelor of Science - BSc. in Computer Science
University of Dar Es Salaam (UDSM)
Mwanza, Tanzania11-2025
Advanced Secondary School Education (High School) - Physics, Chemistry And Advanced Mathematics (PCM)
Kisimiri High School
Arusha, Tanzania05-2022
Secondary School Education -
Kom Secondary School
Shinyanga, Tanzania11-2019
Primary School Education -
Mzigu Pre & Primary School
Mwanza, Tanzania09-2015
Skills
- Software development and database management
- Audit Control Compliance management
- Project management and technical support
- Team collaboration and critical thinking
- Customer service
Accomplishments
- Best Student in Mathematics and Best Overall Student at Mzigu Pre and Primary School, Class of 2015
- Among the top 20 best students in the Mwanza Genius Cup of 2015
- 7th best student in Shinyanga Region Form IV mock examinations of July 2019
- Best student in ICT, Mathematics, Physics, Chemistry, Geography, Civics, second best student in Biology and English, and best overall performing student at Kom Sec School, Class of 2019
- Best student in the Shinyanga region in NECTA CSEE results of 2019
- Best student in Chemistry at Kisimiri High School, Class of 2022
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
Affiliations
Personal development
- Career Compass: A personal website with a blog and resume
- City Impact Tracker: A local Volunteering/Community App
- Life in Numbers: A Personal Data Visualization Project
- Soft Skill Mastery: Learning on the Art of Emotional Intelligence and the Power of Negotiations
Leadership & Professional Development.
- Project Leader of a Carrying Capacity Governing Device Project at Kom Sec School in 2015
- Project Leader of an Electronic Voting System using biometrics and blockchain technology at the University of Dar es Salaam in 2025
- Mentored Kom Sec. School Form IV Students in 2020, 2022, 2023 and 2024 for a duration of 2 months in each year
Community & Volunteering
- Involved in Tanzania Youth Catholic Society as the Society's Chairperson in perpetuating good morals at Kisimiri High School from 2020 to 2021
- Organized charity events at Kom Sec School as the Head of Liturgy in the Tanzania Youth Catholic Society
Physical Activities & Wellness
- Member of Kom Sec School Basketball Team from 2018 to 2019
- Member of Kisimiri High School Football Team from 2021-2022
Relevant Coursework
- Management of Information Systems.
- Computer Hardware and Maintenance.
- Audit Controls Compliance management and IT Risk Mitigation Strategies.
- Object Oriented Programming in Java.
- Project management and team collaboration with Miro
- Project Organization with Notion.
- UML and Software Development Designs with Draw IO (draw.io)
References
References available upon request.
Timeline
IT Support Trainee
Tanzania Ports Authority
07.2024 - 09.2025
IT Support Trainee
Tanzania Ports Authority (TPA)
07.2023 - 09.2023
Bachelor of Science - BSc. in Computer Science
University of Dar Es Salaam (UDSM)
Advanced Secondary School Education (High School) - Physics, Chemistry And Advanced Mathematics (PCM)
Kisimiri High School
Secondary School Education -
Kom Secondary School
Primary School Education -
Mzigu Pre & Primary School
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