Thierry Jean-lou Bousoula
Pointe Aux Sables
Summary
Focused welder with well-rounded welding experience and knowledge. Skilled at MIG and TIG welding with heavy stainless and carbon experience. Talented at reading blueprints and meeting deadline requirements. . Experienced Welder with background in industrial design. Trained across multiple types of welding, metallurgy and structural design. Expert working at heights and in enclosed spaces.
Overview
16
16
years of professional experience
Work History
Welder
HI-Technolab Ltd
02.2024 - Current
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Collaborated with team members for seamless project execution, improving overall productivity.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
Welder
Gilbert Bousoula & Sons Ltd
02.2018 - 02.2024
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Collaborated with team members for seamless project execution, improving overall productivity.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Ensured safety compliance by strictly adhering to OSHA regulations during all welding activities.
- Increased overall project quality with meticulous attention to detail in weld alignment and configuration.
- Completed complex welding assignments under tight deadlines without compromising safety or workmanship standards.
- Improved overall weld quality with thorough pre-weld preparations, including grinding, cutting, and positioning materials accurately.
Call Center Supervisor
INTELCIA
01.2016 - 02.2018
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
- Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
Senior IT Analyst
Orange Business Service Ltd
04.2011 - 11.2017
- Developed diagrams to describe and lay out logical operational steps.
- provided assistance for professional corporate and large account customers (international) in order to manage their various requests
- Provided assistance for the www.orange-business.com portal - Follow up on line orders, Pabx, mobile fleet, router, Switch
- Build Excel files with formula or VBA code (Dynamic database
- Following the manager's request, I followed internal courses, CCNA, ITIL six sigma,
Excel Advanced, Business Management, etc.
Adsl Technical Telephone Advisor
Outremer Telecom
08.2008 - 02.2011
- Improved customer satisfaction by providing timely and accurate technical support for various products.
- Resolved complex technical issues for customers through in-depth troubleshooting and diagnostic procedures.
Education
MIG, TIG And ARC Welding
Chantier Naval Ocean Indien
Port-Louis05.2022
MIG, TIG And ARC Welding
APAVE OCEAN INDIEN
Phoenix02.2022
Secondary Education
Edene College
Belle-Rose01.2006
Skills
- Pipe fitting
- Fabrication
- Structural welding
- Blueprint Reading
- Reporting Requirements
- Resource Management
- Hardware troubleshooting
- Network configuration
- Client Needs Assessment
- Skilled Maintenance and Repair
- Problem-Solving
Languages
French
Native language
English
Advanced
C1
Timeline
Welder
HI-Technolab Ltd
02.2024 - Current
Welder
Gilbert Bousoula & Sons Ltd
02.2018 - 02.2024
Call Center Supervisor
INTELCIA
01.2016 - 02.2018
Senior IT Analyst
Orange Business Service Ltd
04.2011 - 11.2017
Adsl Technical Telephone Advisor
Outremer Telecom
08.2008 - 02.2011
MIG, TIG And ARC Welding
Chantier Naval Ocean Indien
MIG, TIG And ARC Welding
APAVE OCEAN INDIEN
Secondary Education
Edene College
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