Theresia Mushi

• Preparing and consolidation of weekly, monthly and quarterly reports for management and the regulator.
• Supported the project manager to coordinate the project activities with the participating teams.
• Attended and write minutes at the weekly project and steering committee meetings and follow up on action plans.
• Ensured project documentation and records is maintained as per agreed standards
• Assisted the project manager to maintain key registers including decision log, issues, and risk register
• Coordinated processing of suppliers’ and contractors’ payments
• Tracked the Project’s actual costs against budget and forecasting expenses on a month-by-month basis
• Provided logistical support to Project teams involved for workshops, meetings, and training
• Maintained key Project contacts across the branches countrywide, subcontractors and vendors
• Participated in benefits realization tracking and measurement
• Organized and participate in team building activities

• Ensured effective implementation of the company’s Human Resources policy and proper usage of company properties and reduce costs
• Planned and organized new and existing projects, job plan, updates, and budget.
• Ensured projects reports are accurate and are provided at the required time.
• Procurement of goods
• Drafted and administered employment contracts and conducting orientation to new staff and prepared job descriptions,
• Dealt with staff welfare issues and updated employees’ records and files
• Organized staff meetings and writing minutes
• Conducted Technical Needs Assessments (TNAs) to establish existing skills gaps
• Conducted staff performance appraisal and preparing appraisal reports

Identifying, measuring, mitigating, monitoring and reporting risks across the Bank. Analyzing suspicious transactions to ensure compliance for Anti Money Laundering Ensuring accurate and timely settlements of various transactions e.g RTGS/SWIF, provide excellent customer care service and ensuring that Departmental Operating Procedures are followed accordingly.

- Responsible for receiving, logging and following up and resolving all client queries and instructions;

• - Issuing pricing letter to client and ensure codes loaded on Hogan/Quarts and online banking correspond with pricing letter;
• - Instruct product house in writing of any special pricing;
  
• - Ensure all KYC requirements are complied with;
• - Verify signatures on transfers and payments, confirm funds in the client’s account and do a call back;
  
• - Identifying cross-sell opportunities and leads and introducing these to the service manager or relevant area for execution. ; ·
• Inputting Data on Siebel :Creating a prospect company; Loading contacts; Responsible for loading client compliments and complaints under each Relationship Manager as and when received ;
• - Received recognition award for a best support area to Relationship Managers

Executed customer transactions, including deposits, withdrawals, money orders and checks.

• Rapidly and efficiently prepared customer and ATM cash and change orders.
• Coordinated daily cash reconciliation at a high-volume location.
• Handled various accounting transactions.
• Maintained friendly and professional customer interactions.