Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Theresa Pyndji

Theresa Pyndji

Arusha,Tanzania

Summary

Adaptable and energetic candidate with experience in a variety of industries and a history of success in providing exceptional customer service and creating a friendly and receptive office environment. Experience in managing all facets of front office administration, data analysis, stock management & receptionist duties, and other responsibilities. Hands-on skills in using applications such as MS Office, Opera, Pilot software, and Galileo to facilitate daily office operations.

Overview

8
8
years of professional experience
19
19

Years of education

1
1
Certification

Work history

Reservation Officer

Tanzania Escapade
Moshi , Tanzania
02.2022 - Current
  • Processed travel deposit and balance payments accurately, maintaining records of receipt.
  • Created and communicated clear, detailed itineraries ahead of travel.
  • Advised customers on specific visa and passport requirements.
  • Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
  • Verified customer passports and documentation to travel.
  • Negotiated unique airline discounts, resulting in significant cost savings to clients.
  • Liaised with local operators to promptly resolve travel restrictions and delays.
  • Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
  • Determined exact customer requirements and recommended destinations to suit.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • Promoted seasonal travel offers and upsold additional tours and experiences.
  • Trained and mentored junior consultants in customer service best practices.

Data Analyst

HairDays
, Remote
01.2021 - Current
  • Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Responded to data-related queries and maintained call and email logs.

Procurement Officer Restaurant

Taste Poa Restaurant
Mto Wa Mbu , Tanzania
06.2019 - 12.2021
  • Created tender evaluation criteria for assessing and selecting suppliers.
  • Reviewed proposals and submitted reports to procurement heads for selection.
  • Assessed supplier base and categorised spending based on strategic and operational requirements.
  • Delivered tactical cost savings by negotiating advantageous terms and conditions for new contracts.
  • Analysed and developed procurement plans with cost-effective solutions and increased purchase power.

Reservation Officer Trainee

Ona Safari
Arusha , Tanzania
09.2018 - 02.2019
  • Recommended hotel packages and initiatives to customers for increased business profits.
  • Communicated reservation confirmations to guests via post and email.
  • Planned travel itineraries for families and corporate clients with diverse needs.
  • Maintained product knowledge to provide accurate information on local tour services.

Front office Traninee

Ngurdoto Mountain lodge and golf club
Arusha, Tanzania
11.2017 - 01.2018
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
  • Processed and prepared documents, including memos, correspondence and travel vouchers.
  • Expertly handled complaints and recorded customer feedback to enhance guest experience.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients and general public.
  • Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
  • Completed bookings and reservation amendments using hospitality property management software.

Guest Relations Officer

The Boma Hotel
Nairobi , Kenya
04.2017 - 08.2017
  • Resolved customer issues efficiently, seeking support from supervisor when necessary.
  • Advised customers on shop offers, promotions and discounts.
  • Inspected presentation of rooms and laundry items.
  • Suggested restaurants tailored to guest preferences.
  • Provided local attraction and event information for enhanced hotel stays.
  • Greeted and checked-in guests promptly and professionally.
  • Managed incoming calls effectively using switchboard systems.
  • Organised guest transport to support smooth airport transfers.
  • Issued guest room keys with advice on location and access.
  • Coordinated housekeeping staff to prepare rooms for guest arrivals.

Front Office/ Housekeeping Trainee

Kigali Serena Hotel
Kigali , Rwanda
09.2016 - 12.2016
  • Greeted guests and facilitated check-in and check-out procedures.
  • Provided guests with keys and directions to room.
  • Registered guest information on hotel database to maintain accuracy.
  • Secured guest rooms after performing housekeeping services.
  • Prioritised tasks to consistently meet room readiness upon guest check-in.
  • Resolved guest queries in line with service standards and protocols.
  • Demonstrated utmost care and security to handle guests' belongings.

Assistant Program Officer

The Foundation For Tomorrow
Arusha, Tanzania
04.2015 - 12.2015
  • Organized master calendar of appointments, operational targets and projects.
  • Drafted documents and reports for management review.
  • Photocopied and printed presentations and reports for meetings.
  • Scheduled meetings, conferences and appointments.
  • Arranged supplies, documents and spaces for meetings.
  • Sourced and ordered office supplies within allocated budget.
  • Kept files organized and up-to-date for accurate record-keeping purposes.


Education

Higher Advanced Swiss Diploma - Hotel management

Boma International Hospitality College, Nairobi
01.2016 - 11.2018

High School Diploma -

Arusha Modern School Ltd, Arusha
09.2013 - 01.2015

High School Diploma - General Studies

St.constatine International School Ltd , Arusha
01.1999 - 07.2013

Skills

  • Communication skills
  • Customer service
  • Problem-solving skills
  • Administration operations
  • Hotel management
  • Data analyzation
  • Stock management
  • Computer skills (Ms office, Opera, Pilot software)
  • Upselling Proficiency
  • Time Management
  • Team Collaboration
  • Detail Oriented
  • Schedule Maintenance
  • Tour Package Creation
  • Creative Thinking
  • Flight and hotel reservations
  • Itinerary creation
  • Travel bookings
  • Cultural standards

Languages

English
First Language
English
Proficient
C2
Swahili
Proficient
C2
French
Elementary
A2

Certification

  • Siloam Christian Education Ministries International ltd -August 2029

Timeline

Reservation Officer - Tanzania Escapade
02.2022 - Current
Data Analyst - HairDays
01.2021 - Current
Procurement Officer Restaurant - Taste Poa Restaurant
06.2019 - 12.2021
Reservation Officer Trainee - Ona Safari
09.2018 - 02.2019
Front office Traninee - Ngurdoto Mountain lodge and golf club
11.2017 - 01.2018
Guest Relations Officer - The Boma Hotel
04.2017 - 08.2017
Front Office/ Housekeeping Trainee - Kigali Serena Hotel
09.2016 - 12.2016
Boma International Hospitality College - Higher Advanced Swiss Diploma, Hotel management
01.2016 - 11.2018
Assistant Program Officer - The Foundation For Tomorrow
04.2015 - 12.2015
Arusha Modern School Ltd - High School Diploma,
09.2013 - 01.2015
St.constatine International School Ltd - High School Diploma, General Studies
01.1999 - 07.2013

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Theresa Pyndji