Theophill Akarro
Dar es Salaam,02
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer-focused professional with successful 20-year career in banking sector. Dynamic successful applying BSC professional and leadership in busy business environment.
Overview
19
19
years of professional experience
Work History
Head of Business Excellence
CRDB Bank Plce
CRDB Bank HQ, Dar Es Salaam,
12.2019 - Current
- Spearhead cost and productivity program across the Bank to improve performance, around Tanzania Shillings 25 billion were saved and avoided to the improve Banks' CIR significantly.
- Spearhead BSC framework to improve performance accountability, which is now 100% used across the bank with quality and automation continue to improve
- Conduct quarterly departmental performance discussion to improve productivity, with achieved persistent growth over the last 5 years
- Conduct Quarterly products competitiveness review to improve products positioning and address missing gaps.
- Initiated over 300 recommendations actioned to improve cost and productivity across the Bank,
Principle Bank Security Controller
CRDB Bank Plc
CRDB HQ, Dar Es Salaam
08.2018 - 11.2019
- Oversaw adequateness of Security Surveillance Camera install across 256 branch network and Head Office,
- Spearhead Business Continuity Management program for the Bank.
- Monitored employee activities, confirming compliance with security regulations,
- Oversaw security guide management placed across the network
- Oversaw adherence of OSHA requirements in all business unit across the network and by all 3650 staff,
- Involved in strategic securit issues, in forensic management initiatives
Principle Risk Officer
CRDB Bank Plc
CRDB Bank PLC, HQ Office
01.2016 - 07.2018
- Established and oversaw adherence of operational risk policies, procedures and governance processes to create lasting solutions to reduce losses and penalties.
- Took initiative in reviewing and solving problems independently within highly structured corporate environment, where over 100 reviews were conducted, on credits, operation and compliances, with around 300 recommendations actioned to help addressing gaps and opportunities to improve performance through risk management.
- Applied subject matter expertise and industry knowledge to provide independent oversight that help to strengthen operational risk management..
- Influenced appropriate risk management priorities to promote strategic objectives while meeting operational risk expectations.
Principle Finance Officer
CRDB Bank Plc
CRDB Bank Plc, HQ
01.2008 - 12.2015
- Monitored budget variances and revenue leakages, and compiled reports for company leadership for informed decision-making.
- Conducted quarterly financial statements assessment against forecasts to prepare high-level variance and industrial comparative analysis.
- Established and enforced controls on revenues and expenses to protect the Bank against income leakages and avoidable cost.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberated financial planning.
- Involved in preparation of internal and regulatory financial reports, that include balance sheets and income statements.
- Supported financial director with special projects and additional duties.
- Applied financial modelling to improve productivity and operational efficiencies, that include design and set into use FTP and CA framework and Activity Based Budgeting model,
- Prepared cash flow projections and cost analysis on monthly, quarterly and annual reports for Management Committees Meeting
- Created financial BSC dashboards to provide insights onto key performance indicators to geared performance visibility.
- Conducted financial due diligence on potential investments, that pioneer investment support to communication Bank of TACOBA,
- Designed and maintained financial models to simplify financial budgeting process, (invented and spearhead implementation of Activity Based Budgeting Model)
Principle RM for Corporate Clients
CRDB Bank Plc
CRDB Bank Plc, HQ, Azikiwe, Dar Es Salaam
07.2004 - 12.2008
- Maintain large volume of Corporate customers with positive and customer centric approach for maximum, retention. Managed a portfolio of about 120 corporate customers of around Tanzania Shillings 110 billion value.
- Made regular credit appraisals for credit approvals for varying bank's credit projects to products including OD, TL, LC, Guarantees, FX etc
- Responded to customer calls and emails to attend their immediate needs on short term facility and accounts operation issues,
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and create welcoming, positive experiences.
- Conduct critical review of customers' financial analysis to assess performance and maintenance of set terms on signed convenances.
- Responded to customer requests, and offering support on tailored recommendations to address needs.
- Developed highly empathetic client relationships to earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from existing and prospective customers.
- Monitored cash drawers and account operation against, expected account turnover, to control NPL and PAR at right check, to ensure customers are accounts are well maintained
- Made regular customer visits for business review and mortgage validation to maintain validity and security documents.
Education
MBA - Masters of Business Administration
ESAMI
Dar Es Salaam 11.2023
Bachelor of Arts - BCOM in Accounting
University of Dar Es Salaam
Dar Es Salaam, Tanzania09.2000
Skills
- Certified BSC Professional
- CPA (T) Certified Accountant
- Seasoned Financial Institution expert,
- Credit Management Skills,
- Certified Director IODT (Institute of Directorship Tanzania)
- FAA (Finance Accreditation Agency) - Adult trainer Award
Timeline
Head of Business Excellence
CRDB Bank Plce
12.2019 - Current
Principle Bank Security Controller
CRDB Bank Plc
08.2018 - 11.2019
Principle Risk Officer
CRDB Bank Plc
01.2016 - 07.2018
Principle Finance Officer
CRDB Bank Plc
01.2008 - 12.2015
Principle RM for Corporate Clients
CRDB Bank Plc
07.2004 - 12.2008
MBA - Masters of Business Administration
ESAMI
Bachelor of Arts - BCOM in Accounting
University of Dar Es Salaam