Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Custom
Timeline
Generic

Theodosia J. Magege

HR PROFFESSIONA/BUSINESS
Dar Es Salaam,Tanzania

Summary

Committed Principal Relationship officer experienced in building and maintaining positive client relationships. Evaluated business policies and performance data to identify and implement improvement strategies. Achieved positive complaint outcomes for enhanced customer retention and loyalty.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

26
26
years of professional experience
4042
4042
years of post-secondary education

Work History

PRINCIPAL RELATIONSHIP OFFICER

Azania Bank Limited
Dar es Salaam
11.2022 - 04.2025
  • Selling scheme financing deposits, contractors and anchor propositions for credit facilities, and cross selling of other bank products (Forex, Fund Transfer, Internet Banking, Account opening, ATM's etc.) raised up to 30milion per month increased income by 7%
  • Explore business opportunities to grow scheme and deposit book and monitor performance of existing portfolio total of 5-10 corporate customers are recruited and 300 personal saving accounts are opened in bulk the portfolio increased by 15%
  • Appraise scheme financing credit applications and anchor proposals submitted by Business Centers and Branches and provide recommendations for decision making. 10 loan accounts are submitted to branch for processing loan portfolio increased by 10%
  • Take a leading role in driving scheme financing portfolio activities, through networking and promoting awareness of this segment with SME with business centers and branch managers. bulk accounts are opened monthly to 600 accounts. account opening increased by 10%
  • Take a leading role in scheme business development through an effective call program to both existing and prospects for different companies under different industries.
  • Create awareness of products within and outside business unit as well as training branches and working closely with other respective departments.
  • Actively contribute to development/review of credit policy for the bank to ensure it is aligned with scheme best practice and statutory requirements.
  • Ensure that customer satisfaction for the scheme financing portfolio is achieved by providing accurate advice for selling in line with customers' expectations.
  • Prepare budget and projections for the scheme financing assets and deposit products. The budget to include the list of existing, prospective, and potential customers to benefit from the loan and deposit products.
  • Perform other duties as may be directed or assigned by superior.

PRINCIPAL BANK OPERATIONS OFFICER

Azania Bank Limited
Dar es Salaam
06.2022 - 10.2022
  • Perform maker roles in cheque point system where as about 20 cheques are processed daily
  • Reconcile bank accounts and suspense accounts
  • Process customers/clients salaries and third party financial payments
  • Raise internal vouchers as per approval and post entries which goes to total of 60 entries per day.
  • Process and issue banker's cheque as per approval and post entries
  • Process counter services related commission charges
  • Prepare statutory reports and other regular banking operations reports
  • Proactively come up with new ideas on product and service improvement, being innovative and implement and propose cost reduction measures.
  • Update and maintain electronic rates board.
  • Process foreign currency transactions [foreign drafts, sale and purchase, cheque, letters of credits and documentary collections]
  • Process transmission of funds as well as incoming transfers and preparation of daily reports.
  • Report to designated officer any suspicious transactions as per given guidance.
  • Observe various bank's risk appetite levels in executing day to day activities.
  • Record all daily branch expenses in a branch expenses register.
  • Booking of FDR'S contract into Core Banking System and posting of entries relating to rollover.
  • Perform ATM reconciliation as per bank procedures.
  • Perform dormant activation duties as per bank procedures.
  • Any other related duties as may be assigned by the Bank management.

EXECUTIVE ASSISTANT TO THE MANAGING DIRECTOR

Azania Bank Limited
02.2020 - 05.2022
  • Assists the MD with daily administrative duties and completes a broad variety of administrative tasks that include managing an active calendar of appointments; completing expense reports; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries, and agendas and compiling documents for meetings.
  • Communicates with the general staff on the MD'S behalf and coordinates logistics.
  • Coordinate meetings and strategic activities with the Senior Management Team, the board and the Annual General Members (AGM).
  • Communicates directly and on behalf of the MD with Board members, AGM members, Customers, staff, and others on matters related to programmatic initiatives as directed.
  • Drafts reports, letters of solicitation, proposals; prepares and coordinates oral and written communication with Customers and prospects.
  • Supports MD in his/her external commitments related to his duty, including customers/shareholders and committees.
  • Board Support and Liaison.
  • Serves as the MD'S administrative liaison to the Board of Directors and manages Board activities, which include coordinating AGM annual meetings, quarterly Board meetings and dinners; annual Board staff lunches/receptions/arranging hotel accommodations for out-of-town Board members; processing travel reimbursement requests; and compiling, assembling, and distributing Board meeting materials.
  • Maintains confidential files and contact information; coordinates meetings, conferences, and committees both on and off site to support the MD'S agenda.
  • Maintains AGM, Senior Staff meeting and board records.
  • Participates as a secretary of the Senior Staff team including assisting in scheduling, attending meetings.
  • Assists in coordinating the agenda of senior management team meetings.
  • Prepares an account of the meetings and designates and follows up on assigned action items.
  • Assist MD in EXCO evaluation process and performance appraisals meeting.

HUMAN RESOURCES OFFICER

TIB Development Bank Limited
08.2015 - 01.2020
  • Assist in developing Human Resources policies, systems and procedures, including their regular reviews and updates.
  • Implement approved bank's human resource policies and plans.
  • Assist in developing and implementing staff training and development programs.
  • Assist in administering the staff performance appraisal system.
  • Assist in preparation and review of Job Descriptions to ensure all employees have Job Descriptions which accurately reflect their role.
  • Deal with pension matters and maintain pension scheme records for TIB employees including following up of claims.
  • Advise on pay and other benefits issues, Including promotion.
  • Administer payroll and maintaining records relating to staff.
  • Interpret and advise on employment legislations.
  • Participate in the selection, recruitment, induction, & placement of staff.
  • Ensure that relevant Human Resources records are kept and updated in the Human Resources System as required.
  • Prepare payroll and all the required reports using Inspire HRM.
  • Prepare and calculate Staff loans facility to employee.
  • Prepare all Human Resources related returns and reports.
  • Perform any other related duties as may be assigned by the Supervisor.

OFFICE MANAGEMENT ASSISTANT

Tanzania Women's Bank Ltd
04.2012 - 08.2015
  • Manage and prepare Board Meeting including payment and circulation of board paper, notice, and attendance follow up.
  • Manage branch administrators including regional offices administration duties I.e payment, purchases, claims, and filing systems.
  • Making sure all branches administration activity does follow the policy.
  • Procurement of office stationeries, general purchase and printing and making sure vendors are paid timely.
  • Serve as personal assistant to the Managing Director.
  • Handle incoming mail marked for personal attention.
  • File and distribute mail correspondences.
  • Cross checking the payment against our policy and following up for the service required.
  • Keep diary and share with the MD and following up of the required follow up.
  • Attend meetings when required and produce records on the proceedings.
  • Answer telephone calls and keep records of message for MD and office use.
  • Answer independent routine correspondence including acknowledging and following up outstanding replies, payment invoices, Bills and Services payment.
  • Effective maintenance of customer relationships.
  • May be called upon to take dictation.
  • Check cleanness of the office including arrangement of files and other mails, following up the cleaning contract for easy follow up.
  • Carry out any other related administrative duties as may be assigned from time to time.
  • Acting as Senior Human Resource Officer in Absence of.

ADMINISTRATIVE ASSISTANT

Tanzania Women's Bank Limited
04.2009 - 03.2012
  • Manage all branches Imprest including group lending officers transport, on duty transport and making sure the retirement is done in time.
  • Handle important documents in terms of normal office practice, filling, indexing and the like.
  • Effective maintenance of customer relationships.
  • Meeting, training arrangement including venue booking and support on logistic.
  • Perform clerical duties.
  • Photocopying, dispatch, distribution of bank voucher and forms, stationary, money orders, files and mails to TWB staff.
  • Handling and controlling of all Imprest requested by staff and making sure they retire on time.
  • Handling all office procurement, managing invoices for payment, and ordering on time.
  • Receiving, reviewing, and controlling all incoming and outgoing correspondences and communications.
  • Make sure all office machines are working properly i.e., standby Generator, Photocopy, and Printers, teller printer, Note counting Machine and service them accordingly.
  • Carry out any other related duties as may be assigned from time to time by officers whom they have been attached to serve.

ADMINISTRATIVE SECRETARY

NORWEGIAN PEOPLES AID, NPA
05.2004 - 01.2008
  • Handling and operating all office machines including telephone switchboard.
  • Preparation of country representative's safari/booking and Presentation.
  • Maintaining incoming and outgoing mail, correspondence and filing system.
  • Assist in organizing meetings, seminars, and workshops.
  • Receive calls/visitors.
  • Handle important documents in terms of normal office practice, filling, indexing and the like.
  • Effective maintenance of customer relationships.
  • May be called upon to take dictation.
  • Perform clerical duties.
  • Check cleanness of the office including arrangement of files and other mails.
  • Carry out any other related duties as may be assigned from time to time by officers whom they have been attached to serve.

COUNSELOR

INTERNATIONAL RESCUE COMMITTEE (IRC)
04.2000 - 11.2001
  • Company Overview: Sexual and Gender Based Violence (SGBV) - Nduta Refugee Camp
  • Provide counseling to survivors in DIC and make home follow up/visiting.
  • Provide and manage girls forum and women's Forum at DIC and in the Community (camp).
  • Provide girls group discussion and women forum together on community.
  • Act as SGBV - Camp Manager and in her absence.
  • Handling survivors Refugee, which raped, attempted rape, early marriage, and gender violence and provides referrals; clients- police and survivors - to doctor for treatment and HIV checkup including counseling.
  • Attending monthly meeting.
  • Carry out project monthly report.
  • Sexual and Gender Based Violence (SGBV) - Nduta Refugee Camp

ENVIRONMENT OFFICER

CARE International
Kibondo KIGOMA
04.1999 - 03.2001
  • Environment protection, distribution of trees and protect all water resources.
  • Patrol in trees harvest sites and Camps village houses sites.
  • Provide training to community on how to protect environment, animals, and all water resources.
  • Attending monthly meeting and presentation of the monthly activities.
  • Carry out project monthly report.

Education

Master of Science - Human Resources Management

Institute of Accountancy Arusha
Dar Es Salaam
12.2022

Bachelor of Science - Human Resource Management

Institute of Social Work
Dar Es Salaam
11.

Diploma - Human Resource Management

Tanzania Public Services College

Certificate of Public Administration - undefined

Tanzania Public Services College

Diploma in Secretarial Course; Stage I - III - undefined

City Computing Academy and Msimbazi Centre

O-Level | Certificate of Secondary Education - undefined

Malagarasi Secondary School
Kibondo, Kigoma

Skills

  • Customer relationship management
  • Human Resource Laws knowledge
  • Administrative support
  • Credit administration
  • Banking procedures
  • Knowledge of banking regulations
  • Understanding of financial products
  • Performance tracking and evaluation
  • Time management efficiency
  • Regulatory compliance

Languages

English
Swahili

Personal Information

  • Number of Children: 2
  • Date of birth: 01/22/80
  • Gender: Female
  • Nationality: Tanzanian
  • Marital status: Married

Custom

  • Credit Management skills Development, 08/01/24, Whitesands Hotel- Dar es Salaam
  • Management Development for Personal Assistant's with Computer Skills, 05/01/21
  • Modern Techniques for Office Administrator & Personal Assistant, 05/01/17, Institute of Accountancy Arusha
  • Office Management and Administration, 05/01/20, National Institute for Productivity
  • Tanzania Laws Relating to Employment and Regulatory Compliance, 05/01/19, Institute of Accountancy Arusha
  • Payroll Management, Compensation and Benefits Administration, 05/01/18, Institute of Accountancy Arusha
  • Balance Score Card Professional Certification Course, 10/01/17, Balance Score Card Institute & George Washington University College of Professionals Studies
  • Bank Teller Course, 08/01/11, Bank of Tanzania (BOT)
  • Insurance and Entrepreneur and Performance Management Course, 09/01/11, Dar es Salaam - SKAI INC-UK
  • Community Training Techniques Course, 08/01/01, IRC-SGBV -Nduta Camp Kibondo - Kigoma
  • Basic Counseling Course, 07/01/01, IRC-SGBV -Nduta Camp Kibondo - Kigoma

Timeline

PRINCIPAL RELATIONSHIP OFFICER

Azania Bank Limited
11.2022 - 04.2025

PRINCIPAL BANK OPERATIONS OFFICER

Azania Bank Limited
06.2022 - 10.2022

EXECUTIVE ASSISTANT TO THE MANAGING DIRECTOR

Azania Bank Limited
02.2020 - 05.2022

HUMAN RESOURCES OFFICER

TIB Development Bank Limited
08.2015 - 01.2020

OFFICE MANAGEMENT ASSISTANT

Tanzania Women's Bank Ltd
04.2012 - 08.2015

ADMINISTRATIVE ASSISTANT

Tanzania Women's Bank Limited
04.2009 - 03.2012

ADMINISTRATIVE SECRETARY

NORWEGIAN PEOPLES AID, NPA
05.2004 - 01.2008

COUNSELOR

INTERNATIONAL RESCUE COMMITTEE (IRC)
04.2000 - 11.2001

ENVIRONMENT OFFICER

CARE International
04.1999 - 03.2001

Diploma - Human Resource Management

Tanzania Public Services College

Certificate of Public Administration - undefined

Tanzania Public Services College

Diploma in Secretarial Course; Stage I - III - undefined

City Computing Academy and Msimbazi Centre

O-Level | Certificate of Secondary Education - undefined

Malagarasi Secondary School

Master of Science - Human Resources Management

Institute of Accountancy Arusha

Bachelor of Science - Human Resource Management

Institute of Social Work

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Theodosia J. MagegeHR PROFFESSIONA/BUSINESS